One of the rooms I stayed in was very small and tight when walking around with large double bed in it as I kept hurting my leg each time passed by the bed.

The hotel was an old style look and well decorated with antiques which was very appealing to me and I had great experience with all staff who were extremely helpful and the location was very good very providing good access to my shops and restaurants and Sunday night market.

Stayed in March 2025

Staff were a little rude and not as knowledgeable about the hotel and its policies/facilities as we would have thought they would have been.

Stayed in March 2025

Wish if they had breakfast.

Gigi is really nice and helpful. Beautiful hotel that has alot of charm. Location is calm and has alot of restaurants.

Stayed in March 2025

They have changed our towels and toiletries even without us hanging the make my room sign. We did not leave any valuables in the room. Hence it was okay. But that is not a good thing that we experienced.

We liked the room and the facilities. The bed was comfy. We felt very safe. The staff we were friendly and helpful. You get a discount at the cafe for breakfast.

Stayed in April 2025

Great central location. Many English Channels on T.V. and spacious clean room with comfortable bed. Public areas stylish and oozing character. We enjoyed our stay during a period when we were unwell so spent more time in room than usual. Phuket Town was interesting and worth a few days visit with large modern shopping mall on edge of town within easy walk. We were a little disappointed that no breakfast was included but there was a cafe for public to buy items.

Stayed in March 2025

Everywhere is walkable, staff are lovely, room was great. Would stay again!

Stayed in March 2025

Small but yet very comfortable...very nice decoration...good service...nice area..

Stayed in April 2025

From check-in to check-out the staff were brilliant, we were welcomed with some complementry drinks and snacks as the staff took care of bags check in etc and we got to realx in the hotel lobby. We had planned to be in Phuket Old Town for the Sunday night Markets and couldn't have picked a better place to stay, the Memory is located right in the center of the Markets. The hotel itself is beautiful and rich in history, the rooms are decorated really nice and comfortable. Would definitely recommend a stay @ The Memory for anyone visiting the Old Town 👌

Stayed in March 2025

We loved our 3 nights here! The bed was comfy, the aircon a lovely reprieve from walking around the city in the heat and the hotel was perfectly located in the heart of old town. I loved the Chinese colonial decor and vibe, and sitting in the internal pavilions with a cool drink made me feel like I’d been whisked back to the 1920s! (With WiFi 🙃)

Stayed in March 2025

The room could have more natural lighting.

Staff were really helpful, friendly and attentive. The hotel has a lot of character, and lots of interesting spaces to sit and relax. The room was really spacious and beautifully set up. The bathroom was clean and modern.

Stayed in March 2025

Location n charm

Stayed in March 2025

We arrived late to the hotel but we did let the staff know in advance and they said there would be no problem. This hotel is amazing and possibly the best place I’ve stayed, I am a big fan of the Beach film so I’m slightly biased but every member of staff down to the cleaning lady were so helpful and courteous. The way the hotel has been restored is very classy right down to the period music playing in the back ground. When you go to Phuket skip the beaches and come here, you will not be disappointed. I can’t wait to come back and wish I’d have booked an extra night.

Stayed in March 2025

Staff was amazingly friendly. They did their best for make our better experience in Phuket. Especially Nathan, you are amazing man. Thank you for everything. Also room we had stayed was very clean. The whole facility is very charming also.

Stayed in March 2025

We absolutely loved this hotel and the incredible staff that work there. Penny, Nathan, and the talented man who makes the most beautiful cappuccino (I'm sorry I am forgetting your name)—Richard, Alan—you all made our stay unforgettable. The care and love they show in their beautiful clothes, customer service, and kindness are remarkable. They all speak incredible English and were happy to help. Upon check-in, you are greeted with a cold drink in a beautiful room to complete the check-in process. The entire hotel feels like stepping back in time. The décor is elegantly done and whisks you back to the 1920s. Just past the lobby is a bar area with complimentary cookies, coffee, water, and rose water available throughout the day. Walking up the staircase to the second floor, you are welcomed by open-air sitting areas and beautiful flowers. It is truly stunning and perfect for social media pictures. Our room was also beautifully decorated. The bed was soft (Thai mattresses can be rather hard), the AC was cold, and the shower was hot. In the room, there were complimentary drinks in the fridge, as well as two bottles of water replenished daily. Coffee, tea, and a kettle were also provided. Bedside tables had electrical outlets, each bed had two pillows, and blackout curtains ensured a restful sleep. You cannot hear your neighbors. The café downstairs serves amazing coffee, croissants, and a yogurt granola bowl for breakfast. At night, I enjoyed wine and charcuterie while watching people walk by and chatting with Penny or Nathan. I stayed here with my 10-year-old son, and they always offered him treats or a special drink, which was so kind. We did not want to leave. I want to express my gratitude to the entire staff. I hope we get to see you all again. Thank you! 🙏🫶🪷

Stayed in March 2025

Location is very good, the room was nice and clean, no breakfast available

Stayed in February 2025

Room kinda small.

Love the unique design and style.

Stayed in March 2025

Good location, great staff, nice room

Stayed in March 2025

Nothing I can think of

This historic hotel is an attraction in itself,it's full of history and like staying in a museum.

Stayed in February 2025

nothing

Perfect location for a town visit, or a one night stop before heading out to the islands by boat. Can ot fault this place one bit. Also was used to film the movie "The Beach" with Leonardo... This place has character.

Stayed in February 2025

Beautiful hotel lovely location staff where excellent. We stayed on the night of the Phuket night market with lots to do and taste it was fantastic as a stop over to organise our trip to Koh Phi Phi as the hotel can arrange a ferry booking.

Stayed in March 2025

Water in the shower was actually not warm at all but due to the generic temp it did not disturb.

Personnel, especially Nene!

Stayed in March 2025

Nothing!

Lovely colonial style, friendly helpful staff. Nice big bedroom with lots of good touches. Great location for exploring Old Town Phuket.

Stayed in March 2025

No breakfast, but we bought fruits from a nearby shop

The whole hotel is cozy and chic. It has lots of antique furniture and it's very well decorated. The interior small garden is idilic. Perfect for a couple of days in Phuket, since it's in the centre. Very nice rooms and bathrooms. The staff was very very nice

Stayed in March 2025

Good location right at the Sunday night market

Stayed in March 2025