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  5. Reviews of XAYA Pool Access Resort - Phuket

Reviews of XAYA Pool Access Resort - Phuket This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

90/16 Moo 10, Soi Yodsanae 1, Chalong, Muang, 83130 Phuket, Thailand

#82 of 170 hotels in Phuket

Guests' Choice

Review Score

Based on 48 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    6.8

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.1

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Showing 1 - 25

  • Reviewed: February 21, 2025

    8.0
    Great hotel but in the middle of nowhere😃
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room with Pool View
    • Stayed 8 nights
    • Submitted from a mobile device

    The only downside of this hotel is its location. Unfortunately, it’s super inconvenient, being in the middle of nowhere😅 Without a bike, it’s impossible to reach anything on foot. Even the 7/11 is a 25-minute walk away. So, if you’re not planning to rent a bike or car, this hotel is not the best option in terms of location. However, everything else was amazing!

    It is an amazing, very calm hotel! The room was modern, clean, and very comfortable. We also had free breakfast every day, which was a very nice addition to our stay! It is perfect for families who rent a car or bikes.

    Stayed in February 2025

  • Reviewed: January 16, 2025

    8.0
    Quiet and peaceful accommodation in Chalong
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 16 nights
    • Submitted from a mobile device

    in some (adjacent) rooms there is very weak noise insulation (even quiet conversation is heard from behind the door), the water pressure in the shower is not always stable (it is either hotter or colder), there are no mirrors in the rooms (except in the bathroom), for some reason there is no iron in the whole hotel which is strange

    Quiet and peaceful accommodation in Chalong. Suitable for those who have transport. The nearest beaches are Kata and Karon (approximately 20 minutes by car). There was always a parking space even when the hotel was fully booked. There's a security guard. From 8 in the morning starts free breakfast (coffee, toast with jam and corn flakes with milk), you can also heat your food in the microwave at any time in the lobby and eat it there. A washing machine is available for 60 baht. There is a small pool (but we didn't use it). You can't smoke inside only outside at selected point. The hotel is not new, but it is clear that the management is working to improve the comfort of the guests. During our stay, CCTV cameras were installed in public areas, and safes appeared in the rooms. The staff are friendly and helpful. The beds are large and comfortable, the rooms have a small refrigerator, kettle and TV, cleaning is done every day, they give 2 bottles of water for free.

    Stayed in January 2025

  • Reviewed: January 14, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 5 nights
    • Submitted from a mobile device

    The staff was friendly and always ready to help with anything that arises. Even when we needed to go hospital they directed us to go to the right one, a very nice quiet place to relax and stay.

    Stayed in January 2025

  • Reviewed: January 11, 2025

    8.0
    Good value for your money!
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room with Pool View
    • Stayed 10 nights
    • Submitted from a mobile device

    No dining facilities on the property-opens in April.

    Very quiet, no planes, trains or trucks. Good pool

    Stayed in January 2025

  • Reviewed: January 9, 2025

    7.0
    It was ok, clean and comfortable.
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 7 nights
    • Submitted from a mobile device

    The was no hot water in the shower, I asked the staff to fix it and they didn’t. Another thing was they didn’t let us do a late check out since out flight was 10pm saying that they were booked out, we stayed in the pool until the time to leave for the airport and at least 4 rooms were empty, we asked then to let us take a shower and they didn’t let us.

    The bed was outstanding, really comfy and huge.

    Stayed in January 2025

  • Reviewed: January 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nice resort, very friendly staff.

    Stayed in December 2024

  • Reviewed: December 30, 2024

    7.0
    Good hotel which could be excellent with minor improvements
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Pool Access
    • Stayed 1 night
    • Submitted from a mobile device

    * The bathtub (which is the shower) was leaking water all over. Had to use many towels to stop the leaking of water. * Rooms were ok clean but the bathroom wasn’t that clean. Especially the ceilings. * Location is ok-ish, it’s kinda remote from the city, but quiet and chill, not really a downside * The were 5+ mosquitos in the room, which I had to kill before going to sleep.

    * The beds and pillows were one of the best I’ve ever had in a hotel. Staff are super friendly.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    9.0
    Lovely and perfect for calm space.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything is good.

    The staff, the atmosphere, the cleanness and of course the pool.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was very clean and bed super comfortable,good access to the pool and great balcony with nice garden by the pool,professional and very good staff.

    Stayed in December 2024

  • Reviewed: December 4, 2024

    9.0
    Great time staying at XAYA
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 9 nights
    • Submitted from a mobile device

    The shower booth needs a longer curtain - even when we tried showering carefully, there was still a lot of water on the floor after. One towel on the floor is not really a solution to this. This is, however, minor, and doesn't undo other good things about this place.

    We had a great time staying here. Everything was clean and cozy, and the place itself is quiet and serene - perfect for unwinding after a long day of sightseeing. The room had all necessities, working AC and a cool view at the pool (which also was pristine). For 60 THB you can use a washing machine in the hallway (no dryer sadly). The hotel is in Chalong, which is not at a walking distance from all popular beaches, but you can always get a taxi or rent a bike/car to get around. Besides, there's much to see in the area anyways - Big Buddha, Tiger Park, etc. There's a bunch of cafes nearby, as well as drugstores and shops.

    Stayed in December 2024

  • Reviewed: November 30, 2024

    8.0
    Very peaceful and relaxing
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 5 nights
    • Submitted from a mobile device

    Property is located very close to Big Buddha however it is closed for now, this makes it isolated from everything else unless you hire a scooter but the road is dark at night and lots of turns. If you use Grab then it’s ok. It’s far from everything else. Smoking facility was located a short distance from room. No dining option but did provide toast and cereal. Our tv wasn’t working for 2 days.

    We liked the space and having access directly to the pool, the area is clean and neat. Staff are very friendly and so helpful. We would recommend it for sure.

    Stayed in November 2024

  • Reviewed: November 13, 2024

    9.0
    It was comfy and suitable Not more than 3days
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 7 nights
    • Submitted from a mobile device

    Isolated Place

    Clam and Peace

    Stayed in November 2024

  • Reviewed: March 4, 2025

    5.0
    Good hotel, nice pool, but lot of noise from guests staying next room.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Pool View
    • Stayed 7 nights
    • Submitted from a mobile device

    At least some of the rooms (including mine) has thin door without sound insulation to connect it with another room and the noise from other room bothered me every day during my stay. Even speaking with normal volume goes theoretically the door, not to mention how shouting on a phone goes through that door.

    Stayed in February 2025

  • Reviewed: January 10, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted from a mobile device

    I find that the investment strategy here sadly didn't really work out. This is a very old 2 star hotel complex that has received a deep clean and maintenance (so it's newly opened and NOT new, like some reviews might suggest!). Even though they did a good job at cleaning up on the surface, you can tell and it feels like an old 2 star hotel. The bathrooms smelled terribly for example, showing that the core of the building (like sewage system) wasn't properly redone.

    The staff was really friendly!

    Stayed in December 2024

  • Reviewed: January 6, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely and tranquil. A bit tucked away but value was great and the staff was super friendly. The owners were super kind and gave me lots of good dining tips

    Stayed in January 2025

  • Reviewed: January 2, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    - The bathroom has kind of a bad smell, when the light of the bathroom is on and the ventilation system is working. - Toilet doesn't flush very well, makes weird swirling sounds throughout the day. - Most rooms are connected to another room by a door. Very noisy, could hear other guests talking, coughing, hear their alarms go off multiple times early in the morning.

    + Kind and helpful staff + Clean room every day + Spacious room + Possibility of washing your clothes at the resort against payment + Hot water, even with high water pressure

    Stayed in January 2025

  • Reviewed: November 20, 2024

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 11 nights
    • Submitted from a mobile device

    Lack of primacy, unable to sit out on the patio and enjoy being next to the pool as always overcome with cigarette and weed by other occupants. Noise wasn't able to sleep rooms were not soundproof and workers loud when cleaning rooms at 8 in the morning. Only one bedside draw. Ended up leaving 4 days early.

    The staff were very welcoming and friendly.

    Stayed in November 2024

  • Reviewed: November 15, 2024

    10
    XAYA pools access
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 6 nights
    • Submitted from a mobile device

    we liked the fact that we had a continental breakfast to start our morning and we were always greeted with a smile. the staff always made us feel welcomed. xaya was really central to all sites like Big Buddha, wat chalong, the bee farm, Lotus shopping centre was a 40min walk, tiger park was a five minute walk. Elephants, atv adventure was a 10-15 min grab or bolt trip. we ate at a restaurant called PM food and beverage that was a 10min walk away. so location for us was excellent. we used grab to order our Thai food which was excellent. food always arrived hot and with half an hour of ordering. Grab was always cheaper for us than Bolt when traveling from place to place.

    Stayed in November 2024

  • Reviewed: October 11, 2024

    10
    Excellent facility was very clean and calme very relaxing stay
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Swimming Pool Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent staff specialy NU was very hospitable and smiling all the time he was giving me advice for the travel plan and best place to visit he even drive me to the 7/11 with his personal vehicle

    Stayed in October 2024

  • Reviewed: September 2, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    A peaceful hotel ideal for relaxation, with clean rooms and good Wi-Fi. It's conveniently located near the Big Buddha and Chalong Pier. The staff is very nice and attentive, offering a warm welcome with a friendly smile. I would definitely return for another outstanding stay.

    Stayed in August 2024

  • Reviewed: August 28, 2024

    10
    Highly recommended
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted from a mobile device

    None.

    Location hotel great for visiting Wat Chalong and Big Buddha. The staff is very welcoming and smiling. We were upgraded on arrival to pool access room which very clean and good smell. Highly recommended !

    Stayed in August 2024

  • Reviewed: August 28, 2024

    10
    Overall it was good about room, staff, service and price. I would recommend here.
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room with Pool View
    • Stayed 1 night

    The location was not close to the beach but at least you could rent a motorbike and rode to the beach which would take around 10 minutes.

    The pool and quiet environment were attractive. You could spend a whole day relaxing at the balcony and the pool. Also, at nighttime it was very quiet and had a good tight sleep. Staff were friendly.

    Stayed in August 2024

  • Reviewed: March 26, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: March 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

Showing 1 - 25

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