They don’t provide AC during spring time and it was really hot. Cleaning was average. There were lot of hair again they cleaned the rooms. Lot of disturbance from next rooms.

Perfect location, and economic.

Stayed in March 2025

Reception is cold, because sliding doors let air enter easily.

Easy to reach with public transport from SAW. Great breakfast to be ready for busy day of visit. Clean room.

Stayed in February 2025

Everything was great

The staff and the location

Stayed in January 2025

The rooms were were quite quite tiny. There was no heater in the room, so it was quite cold throughout. If they could look into that during the winter months.

Breakfast was good, lots of food to choose from. The location was great, it was a walking distance to most places. The railway station is 2 minutes away. So many restaurants in the same street. Staff were helpful. I had to ask for an extra blankie because it was so cold, which they provided in no time.

Stayed in October 2024

Toilet bowl leaks and wet the floor

Very good spread of breakfast, clean room & friendly staff. Walking distance to Eminonu Ferry station, Sirkecil station, Mahmut pasha Bazaar & Spice Bazaar

Stayed in December 2024

Receptionist must improve service , baran is easy to get annoyed , must have freinly manner and well patience enough to handle guess in different nationality, perform a good conduct especially a guest in different parts of the world .

It was an amazing place with a 360 panoramic view .i love the ambience

Stayed in November 2024

The bathing area in the standard room is very small. It is not possible to stand there and spread both my arms. The hot section in the breakfast was repetitive in my 4 night stay.

The hotel is located within walking distance from all the must-see attractions in Istanbul. The staff is extremely attentive and fast to respond to all the customer requests. Special shout-out to Mahmood in the hotel staff. He helped me abruptly in loading our bags, making sure we understand all the facilities in the room and get settled comfortably. He also helped us in the checkout process. When our taxi arrived, he swiftly carried all our 6 bags across the street and loaded it in the car. All the other staff members can speak basic English which was super helpful to get recommendations and set up airport taxi. Breakfast has both continental and Turkish dishes. There is a traditional cheese and yogurt platter every day with numerous dips. They have a hot food section which consists of mostly egg variety and some bread. Lentil soup is available everyday. Along with this there is a range of traditional breads, lokum and fresh fruit.

Stayed in November 2024

THE RECEPTIONIST WHO GAVE US A SINGLE ROOM WITH A NARROW BED ...AND NOT A DOUBLE WITH A DOUBLE BED....SEE THE BOOKING...THIS RECEPTIONIST'S BEHAVIOR MAKES SERES HOTEL A SHAME.....shame.... ..until now everything was 10...but this time ..this receptionist spoiled a good impression....and in the future I will think twice if I go to this hotel again

it's the 6-7th time I've stayed at Seres hotel and so far I've had nothing to complain about, everything was a 10.. BUT this time a new receptionist or someone I've never met before asked us to pay before. upon arrival. ALTHOUGH ..... we had chosen to pay during the stay... and... UNPLEASANT SURPRISE... we received a single room with a small bed, not as we had booked a double room with a double bed and view to street... when we asked to change the room, he asked us for another 50 euros... which we did not give him. ) ..only the next day a known receptionist changed the room...as it was in the reservation

Stayed in November 2024

The entrance is super close to the tram lane. It's dangerous if you don't pay attention.

We loved staying at this hotel! The staff were so friendly and the rooms were always cleaned. We looked forward to the breakfast buffet every morning -- a lot of variety and the view is fantastic!

Stayed in November 2024

Very clean rooms, nice and friendly staff, good location.

Stayed in November 2024

It was however a very noisy and busy area we were staying in. The room was nothing like the pictures we saw previously on the website so that was perhaps the major dissapointment.

The location of this hotel is a plus as was the breakfast buffet which in my view is one of the best I've experienced.

Stayed in November 2024

The description of rooms available and what you get is I suspect deliberately ambiguous with this being the third time we ended up with something less than we expected. I suspect they take your booking, but on arrival, simply allocate you to whatever room is still available - we at least get our booked double-bed room. Not to worry, a room is only for sleeping in, given superb location has so many options for when you are not sleeping. But next trip, we might look at nearby alternatives...

We have stayed here before, mainly as the LOCATION in the old town is superb, being very close to all the main attractions, the Bosporus, on the tram route, and with an endless choice of restaurants, eateries, wine bars and shops adjacent...

Stayed in October 2024

Very small rooms, old hotel, the entrance seems to be a store. You literally can't open a suitcase in the rooms. We've been upgraded to a standard room from a budget one but there is no difference.

Good breakfast, excellent location. The roof restaurant is great!

Stayed in October 2024

Wifi in our room was very bad, barely got 1mbps some days so we had to use the common areas downstairs for anything internet related. The room was smaller than we thought and depending on where you get a room the lighting can be a problem e.g too dark but it was a budget room we went for so that's what 'budget' gets you.

Very friendly and helpful staff members, the room is small but it's perfect for a short stay. Central location that is near various markets, tourist sights and restaurants. The hotel breakfast was great and is served on their terrace with a view of the city.

Stayed in October 2024

Room lightning

The hotel location is special, The staff were very helpful, the breakfast view was fantastic, Highly recommended, very good value for money. Many thanks to Gender.

Stayed in October 2024

Elevator stopped working a couple of times and we had to walk down or up to the 6th floor. The shower head was broken, so water was spraying everywhere.

Staff were super helpful and efficient. The location was fantastic!! Breakfast was lovely - definitely try the spinach bake thingie - AMAZING!!

Stayed in October 2024

Safe broken I'm both the rooms. Despite requesting repair, nothing done. Room needs a refurb.

Breakfastp

Stayed in October 2024

We booked a taxi throught hotel and when we landed we went to location where the taxi point was. The agent there first of all didn't find us in his list which means mis communication by hotel and then we waited there for an hour and ended up in yellow cab.

Location was nearby all facilities.....

Stayed in October 2024

The bathroom extractor fan was not working so the bathroom got very stuffy and accumulated smells. There was no proper bedside lamp that one could use to read at night while the person I was with slept. Without disturbing them. The bedside lamps were to bright and brightened the whole room.

1. The gentlemen at reception in the morning were very friendly and helpful. It was my first time at Istanbul and they were able to clearly direct us to all the destinations we wanted to visit. They further made us feel welcomed and valued as guests. 2. The location was excellent and close to public transport and interesting historical sites. 3. The room was spacious enough for two people.

Stayed in September 2024

Rooms are very small even in standard categories (but I guess that’s normal in the downtown area) so if you’re staying for more than 2 days it’s worth it to upgrade. Double bed was also small and we were two women. Our room had shower issues every single day: temperature is hard to regulate, suddenly getting extremely hot and/or cold, that could not be solved. That’s really upsetting especially when the shower is so small you can’t even step aside. water pressure was solved after complaining. Once after complaining I offered to pay for a room upgrade and the reception claimed there was no availability (when there was as per booking.com) You need to pay for the breakfast orange juice which made absolutely no sense to me as there was no other fresh juice options (in a country that has so many good fruits and constantly sells fresh juices outside). WiFi is terrible, at least on the 6th floor. It was my mom’s birthday and I asked the receptionist on the previous day if they could do something small like decorating the breakfast table, it would have cost nothing to them, but there was nothing there. When I realised and spoke to the waiter the poor sweet guy tried his best to at least give a piece of cake with a candle and play a music. Mezze rooftop restaurant food was good but not excellent, very expensive for what’s offered (15€ for a cocktail for ex) and there’s no discount for hotel guests, another bad experience. Nobody at the reception ever asked about our daily plans or suggested a must go to place to visit or to eat.

The hotel has one of the best locations in the city - Plenty of restaurants, shops and different public transportation options available Superb view of the city (both day & night) from the top restaurant where you can enjoy a good Turkish breakfast or a dinner Excellent daily cleaning of rooms and hotel areas Some of the staff are very friendly, not all

Stayed in September 2024

My Booking described the room as a budget room. The room allocated to us was on the 3rd Floor, a tiny room where you have no space to move around or for luggage. The shower room was very small. The tap water was dirty and smelly. I informed the staff and they said to keep it open for 15 minutes and clear water would come. But it did not work and we made a complaint to the reception. The reception staff informed me that there was no other room available as our booking was for a budget room. We said the room is very tiny and the water is dirty and we cant stay in the same room. The manager informed us that they cant do anything on the day but next day they will try and move us to another room. The next day we were moved to a room on the 5th floor. which was a great room compared to the one on the 3rd floor and the tap water was clear.

1. All staff at the hotel are very good. Especially Ali and another staff on the 7th floor restaurant. 2. The location is brilliant, takes only 7 mins walk to Blue Mosque and 7 minutes walk to Galata Bridge and Boats etc. 3. It is a very busy area with many restaurants, cafes and the famous Hafiz Mustafa Restaurant. 4. Tram stop on the same road

Stayed in September 2024

Seres sign not prominent, i was lost looking for it when someone pointed it was right i front of me. Walked past it several times while I was there.

Location, in front is the tram, grand bazaar n egyptian bazaar nearby, 3min to subway sirkeci n marmaray subway

Stayed in September 2024

The room was extremely small (even no space to store the luggage). The shower was very difficult to set and maintain the desired water temperature, one second it's burning hot, the next it's ice cold. The room thermostat wasn't working properly and despite any set temperature, the AC was blowing constant cold and every night it was getting too cold in the middle of the night.

The breakfast was excelent with vast food selection and awesome experience to have it at rooftop terrace with a view over the whole Istanbul. The location is good and at the heart of very busy area with plenty of restaurants and shops and interest points arround.

Stayed in September 2024

My only issue was that the bathroom/showers had grout, mildew, and grime built up, and the showers were a little small. However after we called management about the grout and mildew, they immediately offered us another room to switch to and the following morning, the cleaning crew came and deep cleaned/scrubbed the shower.

I loved the breakfast every morning. The variety was a nice taste of the culture and enough for us to be satisfied. The staff were so great and Turgay, one of the staff members, was always so generous and kind! The location of this hotel was perfect! It was close to all the major spots of Istanbul, including the Grand Bazaar, Topkapi Palace, Aya Sofia, the Blue Mosque and the tram. It was easily walkable to the Bosphorus and the bridge, and was just a short walk to the ferry station. The shops around the hotel were also really accessible.

Stayed in September 2024