First, don't rely on their early chick-in promises. For a few hours early, they charge you for a full day. The management and staff are unprofessional and rude, very poor customer service. Their kitchen and patio shut down by the municipality (according to their neighbor), only pre prepaired breakfast, which is very simple and limited, is served (if you go for coffee refill or a piece of bread staff show attitude). The heating system doesn't work properly and is noisy. No napkins and toilet papers in the washroom for days, and staff don't care. The toilet is broken. Not even drinking water available in the building, you have to purchase your water from outside. I don't recommend this junk hostel for tourists. It might be suitable for local residents. After leaving this place, for almost the same rate, I found a very good hostel with perfect customer service and facilities.

Nothing in this junk place, a nightmare, and a waste of money.

Stayed in October 2024

I am a solo female traveller, and have been in many countries, but really I had never such bad experience than before. 1. I have already made a special request that I will be late, so it's my humble request to keep my food(breakfast) so I was coming after long, 18 hours travelling, 2. When I reached the hostel, the guy gave me the room on the first floor. He did not even bother to take my bag . He was just sitting and looking at me, when I requested him , kindly can you take my bag on the first floor???? He said, "No, Sorry. You do it yourself. After 18 hours of travelling, I was so tired and wasn't expecting this blunt reply. 3. When I asked him that, I had requested to keep my food . He said No, sorry, no food. Restaurants are open outside, and you can get food from there. But if you need boiled water , I can give it to you. I said OK thanks," and was dragging my heavy suitcase on the stairs. And still, he was looking without any help. By the way , who will come again here with this attitude. Never me. I was not expecting only boil water to welcome. Hardly it took a minute to a man to take the suitcase upstairs. Anyways, while going back, I handle myself. His facial expressions were like... I made a mistake in booking this property.

The location was OK. The local bus will take you from the airport till the point, and the hostel will be almost 7 km away from there.. so you need taxi from there to hostel. Try to avoid your midnight flights . To avoid the taxi , getting triple extra Dollars 💸 .

Stayed in September 2024

All is good

Hospitality and cleanliness

Stayed in October 2024

Everything was Super

Stayed in September 2024

It was exactly like in the photos, and it was near the most importante places of Istanbul

Stayed in October 2024

in the bathroom the drain was clogged.

place

Stayed in September 2024

-thin walls means it was noisy -bathroom was combined shower with toilet, which means everything was always wet -room was in the 3rd or 4th floor but there was no elevator -area is extremely touristy and overpriced (restaurants, shops)

-24 hour reception -clean -baggage storage possible after checkout -close to blue mosque, hagia sophia and the palace

Stayed in October 2024

Hm.. the wi-fi could be better. But if you go downstars then it's fine. Facilities?? What do you need? It's a hostel and you will be out most of the day. I think they have what I need.

The staff. They can make a big difference for my stay. They are very helpful and english-speaking. It's so easy to live her. I like that the breakfast are included so I don't have to go anywhere to find it. There are a few work-spaces downstars for digital nomades to! Beds are super. I love them. Warm and cold water!! Very nice area.

Stayed in September 2024

Everything was perfect

Sultan Hostel and Guesthouse is the best place tp stay in Istanbul. All the staff members and the owner are amazing and super friendly. They make you feel you are at home. The hostel is well centered in an excellent location near the tramway. I would to write a special thank you to Murad and Hayrettin.

Stayed in September 2024

Room was old in need of renovation. not really clean, bed uncomfortable, bedsheets with lots of marks, Breakfast passable

Location and nice staff

Stayed in September 2024

Beds and room is tidy not clean, the manager is very rude

Nothing

Stayed in August 2024

Location near fr All atraction places & boat trip

Treatment frm Reception staff helpful

Stayed in September 2024

The room was 3rd floor with no elevator, the towels was not clean, shared shower and toilet was not very clean neither

The room was ok and AC works fine

Stayed in September 2024

there was no cleanness. there was no wifi. the staff was unhelpful. no washroom facilities. there were some family who was fighting and shouting all the night everyday. management was quite and doesn’t care about privacy and comfort.

only the location was good. they accommodate ky luggage after check out. but there was note ‘its not our responsibility/security’

Stayed in September 2024

Very good location, helpful and very friendly staff.

Stayed in August 2024

The room was perfectly clean. The staff was very kind and helpful. They quickly solved important issues.

Stayed in August 2024

Probably the breakfast part could be improved a little but then again in this much price is great.

The best place in istanbul, Mr.Ahmet was really nice, hospitable and sweet. The place is really well managed, clean, and neat tidy. For all the solo travellers and even families out there, this place is highly recommended with the great location near to aya sofia and blue mosque. Keep it up Sultan Hostel!

Stayed in August 2024

Breakfast , you have to pay if you want omlete even I went through review but I was surprised when I saw the hotel. bathrooms are not safe for taking shower you can easily slide and falled down in it there is nothing to hold Stairs are not having any rail not safe for kids and family . Mattresses are too old you can feel springs in it . Ac not working properly .

Some of the staff were okay but some were quite rude , no doubt location was good

Stayed in August 2024

I checked in, chose a bed, and went for a walk. When I arrived back, I found someone sleeping in my bed. My bag was at reception and the receptionist said my booking expired. I had to fight for a bed to stay for the night. Worst hostel experience in my whole life. Rude guys, cannot recommend.

Stayed in July 2024

Room

Good

Stayed in July 2024

All was nice

Super localization, super receptions, nice breakfast

Stayed in July 2024

Room door can't be locked, bathroom door can't be locked as well. Locker is only available in the reception area and quite small.

Stayed in July 2024

My experience was great. The hostel is clean and beautiful. The hostel staff is very helpful and friendly. All tourist places are within walking distance from here. This is a very good hostel for budget travelers. Great hostel and hotel.

Stayed in June 2024

There was no soap or paper towels at some of the bathrooms. Sometimes the showers were kinda dirty. The guy at the reception was kind of rude but that doesn’t apply to everyone that works there. Some were extremely helpful. The room where you are supposed to put your baggage is always open and anyone can just enter the hostel and take your stuff. The room was very smelly especially with other 5 men that we’re staying there.

The location and price is good.

Stayed in June 2024

Not designed to provide a comfortable experience to travellers especially women. - Showers didn't have hooks and were incredibly small. There is literally no place to place clothes. - Bathrooms didn't have dustbins inside or even locks (twice, someone opened the door and I had to hold it back. As a female traveler, really not the best experience). There was no space to even put toiletries making it really hard in the morning to freshen up. Esp with no other place to put makeup and get ready, this was a disaster. The place isn't designed with women in mind. - breakfast was rationed out with specific portions. If I want two eggs and no olives, that isn't an option. I'd have to get a whole place to get an extra egg and waste everything remaining. - It was v hot at night and even when I messaged, the temperature of the AC was unchanged and it was still the same the night after. There were mosquitoes at night as well. - There was a cat next door who had 4 kittens. And while that's ok, there was a really bad smell in the entire corridor (keeping cats is ok but if they're in the hostel, cleaning becomes your responsibility). I'm also allergic to cats so you can imagine it was difficult to rely on antihistamines the entire time I stepped inside. - lastly, the staff was helpful but it was extremely uncomfortable seeing them pull 24 hr shifts. I personally am not comfortable staying in a place where the staff isn't given the opportunity to get decent sleep (idk if the two guys I saw were owners or staff but either way, I wouldn't want to risk staying in a place that isn't taking care of their staff)

Good location, v close to the main mosques. Kind reception staff.

Stayed in June 2024