Please accurately describe the different types of rooms and their price. I am not convinced that I got the room that I paid for. Please have up to date pictures on booking sites. The TV system could also be more modern. The bathrooms can use more towels as well and higher quality soaps based on the price of the room. The fridge should be fully stocked before guests come. The WI FI in the rooms are non existent and not all of the phones work. There should be a prayer mat in each room for muslims - international all inclusive hotels have these things. You should ask about religious preference before sending alcohol to the room. There should be wake up calls if turtles are sighted during the night or ask before hand if guests would like to receive this call.

Food was good at all times.

Stayed in March 2025

Food

Welcome punch

Stayed in February 2025

I was born in Tobago and was grew up in Trinidad and was Disappointed to see when I went for a drink I was served Guyanese white Rum Trinidad makes there own Rum has anyone heard about Fernandez Ltd.

The Entertainment was good , the service in the Dining area was very good.

Stayed in February 2025

They don’t stock the room fridge daily- only on arrival (so when the 2 bottle water is done, you need to go to the bar to get water). The WiFi in the room don’t work (only when you are outside… there was no iron, the phone was broken. No shampoo or lotion, just some cheap soap. If you pick the turtle sea view, you have to walk far to get to the bar and dining area. No local cuisines like curry or doubles (main reason i like vacation is to try the local cuisine). If you book via local travel agency from Trinidad, it’s cheaper. The price i paid for 5 nights all inclusive, could have given me 9 nights if i had booked via the local travel agency.

The location, the pool! The grill bar staff were very friendly.

Stayed in February 2025

have some work to do on the upkeep of rooms and staff training

the comfort and the family feel you get here. not one of those mega hotels, but small and cozy

Stayed in January 2025

There's a surprise$1000 TT deposit if you don't take the full package to cover anything you use. The deposit still hasn't been refunded, although I was told on checkout, more than a week ago, it would be three working days (which have now elapsed). No reponse from hotel when messaged. Pool shallow throughout, the beach chairs are not taken care of (they are musty and mouldy- this can be avoided by stacking them on evenings and not leaving them to elements). Hotel rusty and during rains a lot of rusty water entered the bedroom bathroom. Hotel locks doors (without notice) and so I had to wait outside when returning from dinner around 10.15pm.

Bedroom opened on to beach. Good options at breakfast, really helpful and pleasant staff. Pool area pleasant.

Stayed in December 2024

the rooms need updating. towels that are old and showing obvious signs of wear should not be given to guests. tv outdated

the food was excellent, and the staff always helpful.

Stayed in October 2024

We had to ask for towels and floor mat for the bathroom. The rooms need to be updated.

Breakfast was great, it was easy for me to get a taxi to go places.

Stayed in October 2024

Water in taps in showers and taps was brown with no signs indicating any issue or apologies. There were immense queues everyday for breakfast and lunch, and food frequently ran out. Room service didn't top up coffee and sugar in rooms daily as usual.

Staff were friedly Pool was excellent Food was great Rooms were nice with great ocean view.

Stayed in September 2024

You'll need to cater for lay over and have availability for earlier than normal with a cost attached.

Stayed in September 2024

AC external unit blowing on balcony in one of the rooms making it unusable. Housekeeping was only done for one of the rooms. WC and facebasin clogged up in other room had to change rooms in middle of the night. Breakfast started later than stated.

Comfortable bed.

Stayed in September 2024

Staff not very courteous. Would have expected a friendlier place

Beautiful setting and facility

Stayed in August 2024

However, the bar lacked local alcohol options like angostura line white oak etc they offered cheap liquor only For all-inclusive I find they tell u check in at 3, and yes, we did that, but you don't get access to your room until after 5, which I didn't like, especially when u have kids with u Information of usage and where things are was lacking No one to carry you to your room We mentioned upon checking in that it is a big family, but they put us very far from each other Although the request was made

I liked that the pool was awesome also the grill bar where u could've gotten something to eat during the day and the access to bars was easy

Stayed in August 2024

I was charged an additional TTD$3,600. And deserve a refund. The menu was quite repetitive. There was no fire escape for the upstairs units. This is a safety risk and needs to be addressed urgently because there is only one entrance. There is no lifeguard on duty for of beach. The people on the outside of the beach are a bit shady and I believe are a nuisance to the foreign guests. If they are trained to present themselves they may not be frowned upon. The hotel should include in the package - eg tours available especially to close beaches and areas to take pics..black rock, Plymouth etc

Breakfast, lunch and dinner was local and tasty. I did get my request for special bread. The presence of management around the compound was appreciative. Serving staff were friendly and helpful as usual. I did see some repairs being done to the facility.

Stayed in August 2024

bathroom issues in room condition of beach chairs food selection multiple requests for face towels disconnected or broken phone

pool quick access to beach

Stayed in June 2024

The rice was not cooked properly on 2 occassions. The kettle was broken and the tv remote also. We had to notify them of that

Everything with a few minor complaints

Stayed in July 2024

Housekeeping. The supply of towels was inadequate. The cleaning and maintenance of the rooms left something to be desired. The housekeeping staff (Elsa) was often loud and unprofessional.

Breakfast was good and the pool was very nice.

Stayed in June 2024

Staff weren’t so friendly Food is limited

Location pool & beach

Stayed in June 2024

It’s very hot. The fans don’t wok properly. The TV is not connected to the WIFI so cable was not working. Could not use Netflix. The dining area could not accommodate all the guests so you had to stand and wait for food.

The pool

Stayed in May 2024

The price, paid a lot for a little. The food was not that great very costly for not that tasty, and there was a cost for everything even water at a tropical resort. Was not told about the all inclusive.

The view and peacefulness.

Stayed in May 2024

Rooms a little basic, not feeling 100% secure given anyone can walk in from the beach & phone in room not working. Also people organising trips try and talk to you if you sit close to the edge where the beach is so a bit annoying if trying to relax by the pool or eat.

Great breakfasts, and we saw a turtle come up onto the beach to lay her eggs one evening so that was exciting! The hotel will call/knock on your door if you request this when you arrive if you’re keen to see them. Note it was quite late maybe 11/11:30pm when it was spotted and they are on the beach for a few hours! Also the evening activities/entertainment were good including local singers/karaoke evenings and game nights.

Stayed in April 2024

The rooms could do with some refurbishing. The furniture is a bit old and worn and for some reason our room was very dark. The breakfast options were a bit limited - one morning they said they ran out of butter. I also had to call reception multiple times for fresh towels.

The location of the hotel is convenient and the pools are great if you’re travelling with kids.

Stayed in February 2024

The bar needs more staff, the bathroom in my room was disgusting the water was not going down in the bathroom fast enough in room 130 and the dogs in the compound was a nuisance

The breakfast was 👍

Stayed in March 2024

Food selection. We did not have the all inclusive package. In most all - inclusive places, the food is not the best quality and attracts a crowd that isn't the best quality either. The restaurant was definitely under staffed and sadly the quality of the food choice, presentation and selection reflected this.

Location was perfect and we will be returning Condition of the rooms were basic at best and serves the purpose of a place to stash your stuff and sleep if you plan to be outdoors more than indoors. My children enjoyed the pool immensely

Stayed in December 2023