There is no reception area 24/7 but you can actually call them in their number if there is an emergency. The shower heater was not functioning property one night we arrived, and we had to call the number given and a staff went to our room to fix it. Shower has no partition or shower curtains so there is a tendency for water to splash all over the bathroom.

The location is great. Walkable from the train station and proximate to the ferry port. Nice comfortable beds.

Stayed in December 2024

The bed was not so soft

Good price and very near to the lake. My room can see the lake by the window and ver big

Stayed in December 2024

The beds are quite hard

Good location, friendly owner

Stayed in November 2024

The bed is a little hard

Huge room with a lovely lake view, right in the centre of the Shiushe pier area. Easy to get around, easy to find. Friendly staff

Stayed in November 2024

Locating it at the start was difficult; it’s tucked at a corner of the building shared with an eatery beside it so we missed it twice while walking through the lane to locate the property. A picture to guide to the property might work. On the steeper end in terms of pricing but I think it’s probably about the same for the properties around sun moon lake. Apart from that, some of the rooms have beds on bed frame and some on the floor (tatami styled). My parents didn’t want the room with the bed on the floor as it was difficult for them to get up. So be sure to check what kind of room you’re getting

Awesome view, extremely close to the pier and to the food premises (though granted Shuishe pier area is not that big to start). The room was really big; there’s even a sofa in the room apart from the bed. The staff attending to us was extremely helpful, giving us advices on where to go, how to go etc. Also help to facilitate our checkout requirements when we made last minute changes to our itinerary.

Stayed in October 2024

The staffs language of English is very poor. There is one lady Mrs wong who no doubt tries a lot to explain using translator.

Liked the location . Absolutely next to the ferry pier. There are two population centres in this Lake district. Shuishe and itashao. Mine was shuise and the ferry pier was just opp my hotel. Bike shops restaurants and cheap souvenir shops all in thr same road and two 7/11s within 200 metres

Stayed in August 2024

None

Goof location and partial lake view.

Stayed in April 2024

Shower room should separate or divide toilet area otherwise very slippery floor

It was very comfortable, relaxed

Stayed in November 2023

The place is a little run down, and the English is very limited..

Great location in the best street in the town. We had room 601 which had a good view of the lake and was spacious. Our hostess was a no nonsense type who communicated through Google translate. She has concession tickets for the ferries and bikes. Everything is nearby, ferry, bike hire, bike trials and restaurants. Don't expect perfection, but the rooms are large, the common area cosy.

Stayed in November 2023

The mattress was a bit hard

Great location, and great view from our room and from the rooftop terrace. Discounted parking available on the nearby public car park.

Stayed in November 2023

The bed is very good. The hotel is near the port and bus stop.

Stayed in October 2023

Lively street below room was sightly noisy at night although we were on 5th floor so not too bad and finished early. No breakfast provided.

Property very centrally located near bus stop, ferry pier and restaurants. Large bright room with reasonable view over lake. Coffee lounge with free coffee machine. Staff very helpful looking after bags and generally

Stayed in October 2023

The bed was too hard, but thats just personal preferences, the shower needs a bit of a renovation

The location was awesome, friendly staff and huge, bright room, we loved it! There was a nice lounge to sit in with a coffee machine and also a rooftop observatory.

Stayed in September 2023

The view is incredible.

Stayed in May 2023

Bathroom require upgrade....

Location

Stayed in February 2023

The staff is not at the hotel but you can call them. So when we had a problem with coffee machine, it was a lil bit struggle but all good! not a big deal

The room is super big!!! I love that so much. The room comes with big bed and sofa where you can lay down to chill. The window in the room I got face to Sun Moon Lake which partially block by some buildings but its still good.

Stayed in February 2023

nil

great location next to the pier and eateries The host is helpful with our many luggages and advice to visit the places of interest

Stayed in January 2023

Noisy along the road and neighberhood diring night time which made us could not sleep well

Everything, big room, great location, and good facilities

Stayed in December 2022

everything is a little old and outdated

spacious room with lake view, more a studio apartment than a room.

Stayed in November 2022

At the price point nothing to not like.

Really clean, good chill-out area, perfect location, good size rooms and great staff.

Stayed in July 2022

Only like the lake which is just outside the hotel

Unable to contact any staff after check in. We are much left on our own. Toilet is small. Can’t get any gd food around the vicinity

Stayed in January 2025

I booked two rooms: one with two beds and a view of the Sun Moon Lake parking lot, and the other with one bed and a view of the lake. Both rooms were similar in size and price, but I felt the two-bed room was overpriced compared to the lake-view room, which seemed undercharged. In my 2 bed room, I found a small dead cockroach in the bathroom upon check in. On the second day, I spotted another one. Not what you’d expect during a two-night stay. The pantry on the 2nd floor had a coffee machine, it didn’t work, and there were no clean coffee mugs available.

Location is great. Super convenient and close to the transportation hub. The shower was also spacious and very comfortable.

Stayed in December 2024

Clean and tidy very central room was very clean and tidy beds were comfortable the location was perfect it was right opposite the jetty and close to food outlets

Stayed in October 2024

Almost none.

Brilliant lake view, nice staff, excellent location.

Stayed in October 2023