Fabulous hotel, loved the onsen in every room (and it’s separated from the actual sleeping area by a door), there also a moisture absorbing machine - the breakfast was fabulous and well balanced, the bed was very comfortable and the staff very polite.

Stayed in April 2025

breakfast could have a bit more options

Super cozy and modern room with some AI features, great outdoor spa, great service attitude from the staff, late breakfast until 13:30 so you can have it after checkout

Stayed in March 2025

The only small thing I disliked was the noise during dinner at the hotel’s hotpot restaurant, but that was due to a specific large group of people.

I loved everything about this hotel! We had a wonderful stay. What we especially appreciated was the fact that the delicious breakfast is available until 13:30, it’s so convenient.

Stayed in March 2025

Very professional and friendly staff, excellent breakfast, calming and relaxing hot springs, a private hot spring bath at our balcony with a magnificent view ( we stayed on 7th floor) was a bonus! The hotel provides a free bike rental and a free carpark, both very convenient for us. We did some shopping at their cosmetic minishop ( a herbal hand cream will remind me about this relaxing stay). Thank you for your hospitality!

Stayed in February 2025

The hotel lobby is a bit small.

We booked early through Booking.com with a free upgrade offer. The room was very spacious and comfortable, with free snacks and amenities. There was a large bath tub with hot spring water on the balcony (it was so large so took quite some while for the water to fill up (LOL)) Staffs are friendly and helpful.

Stayed in December 2024

I booked four "double bed" rooms and when we checked in, the staff told us we were late checked in and all the double rooms were taken. I have already paid in full, why didn't the hotel save these double bed rooms for us. This is NOT acceptable. This did created some difficulties for few of my guests.

location was great, very quiet and great amenities.

Stayed in January 2025

nothing

everything.

Stayed in January 2025

cozy and clean room

Stayed in October 2024

Nothing really, it is perhaps a little expensive.

We stayed during a typhoon and during this time the staff were both very helpful and concerned about our safety, telling us places to avoid in our travels. The hotel is beautiful, the room with ensuite hot spring was so nice, can't imagine a better place to rest during bad weather. The breakfast was also great. The location was really handy, in easy driving distance of loads of great things to see and do.

Stayed in November 2024

The gym is small and most staff don’t speak English

Modern and hightech Hotel. Many pools at the “blue lagoon” outdoor hotspring. The outdoor bathtub with forest view is amazing.

Stayed in October 2024

I like everything but it would be better if the spa pools have various hydro massager. And, I find the massage expensive. For NT1,800, they should atleast added oil as part of the massage service. Lastly, the bathroom sink needs a little repair.

This is one of the best hotels that I've stayed in. It uses an AI system to assist the guests in controlling the functions of the bedroom and to provide various services. The place is very clean and the food is great. We enjoyed the variety of delicious breakfast options during our stay. We had hot pot for dinner, and it was sumptuous. Plus, the restaurant's staff were really accommodating and polite, which made our experience even more memorable.

Stayed in September 2024

Transparent glass that doesn’t have blind to cover area outside bathroom. Bathroom too small to change clothes. Hotel entrance is hidden, no one is helping with luggage at entrance.

Spacious Onsen pools at level 1, private onsen in the room, sounds of birds chirping outside balcony, mountain view. Wonderful breakfast.

Stayed in February 2024

Not many stores near the hotel. The front road of the hotel is narrow, not a main street.

New and modern design. The breakfast is excellent.

Stayed in January 2024

Little things...have to wear a swimming cap to use the outdoor pools, surprisingly no hair conditioner in shower

One of the nicest hotels I have ever stayed in, and I have stayed in a lot. Sparkling clean, high-tech, beautiful, brand new facilities, helpful and attentive staff, luxurious amenities. Breakfast options were very plentiful and delicious. Good location too, only a few minutes by foot from Jiaoxi Transfer Station. The balcony onsen (mountain view option) was absolutely wonderful. So clean, peaceful and relaxing with a gorgeous view. I did not even want to put on music, as at night you hear a chorus of crickets and other sounds of wildlife from the surrounding mountains.

Stayed in October 2023

Certain facilities under construction, secluded from anenities

Quiet,serene environment, staff were very nice and steadfast.

Stayed in December 2023

The staff services dropped as they got busier, chef didn’t understand what is sunny side up egg that should be fried one sided, some staff are not familiar with their tasks

The deco, the in-room hot spring bath, breakfast, free secured parking on-site, free minibar

Stayed in October 2023

You need to wear a swimming cap in the swimming pool and hot spring. It’s not very common to do so in other countries. I’ve never worn such thing in Thailand, Europe or the US.

The facilities are very new and the room is comfy.

Stayed in September 2023

Only " only Japanese-style rooms have "Twin-Bed" on the tatami. For the elder people, it is not very easy to get up from the bed.

The breakfast is delicious with many kinds of food. I like "Shabu-shabu beef soup" and "Braised Rice with Pork and Soy Sauce" most.

Stayed in September 2023

some facilities are still under construction

bathroom at balcony

Stayed in September 2023

really nice place

Stayed in June 2023

It’s inevitable to have some bugs because of the outdoor bathtub.

Ample room space, great breakfast!

Stayed in August 2023

No

Clean and Good environment

Stayed in August 2023

Balcony tub design -- when sitting down you face the room instead of the mountain. Breakfast gets busy and they don't have a time limit so it becomes chaos before closing time. Limited movies and TV, and not all hotel facilities are available yet. A problem, as the area doesn't have much to do.

View is great, you have your own little slice of mountainside. Overall nice room design. Perfect place to relax away from the city for a few days. Free minibar and nice tatami slippers.

Stayed in July 2023

The design of the room is not good enough. There are no hooks to hang the towel. The toilet door cannot be closed. It is an unconventional door design. It is not possible to close the toilet door if there is no one inside the toilet. Taking shower next to the hotspring tub in the hotel balcony is so much more better than in the shower room as the water cannot be drained quickly in the shower room. There is a risk of flooding the room. No hair conditioner is provided.

It is a new hotel. Facilities are new. Hotel staff are very nice and friendly. We love the hotspring in the hotel room balcony.

Stayed in June 2023