The privacy curtains in the onsen room had some mold on them which is hard to avoid with the humidity and it being an older facility (we were looking right over the museum and public bathing area)

Comfortable room, beautiful in room onsen including a cold pool. The staff were very attentive and friendly. Food wise we did the set menu (one vegetarian, one not) at the Chinese Restaurant, it was good but I'd probably pick and choose off the a la carte next time. Breakfast was good. There was no option for chinese vs western for the vegetarian menu so it had some quirks but the non vegetarian options my partner had looked great.

Stayed in February 2025

Love the information Onsen. The Chinese restaurant was superb.

Stayed in March 2025

The breakfast could be improved. You can choose between two fixed breakfast sets, western & taiwanese. To begin with, both are way too big. I think they want to give you choice, but in the end its just wasteful as you can't finish it all. The taiwanese one had an interesting variety and was good. The western one.. well.. it feels like a "what taiwanese think is western", but hasn't much else to do with western breakfast. I think we would've preferred a buffet-style breakfast.

The rooms are great, and the in-room onsen worked flawlessly as well. The shuttle service to Beitou is very convenient as well.

Stayed in March 2025

None

Cosy and spacious room with in-room hotspring pool. Cleaning staff are attentive to clean and tidy room service. Better than many big brand hotels out there. Hotel is 10mins drive from the nearest train stations and they have shuttle bus services so that is quite accessible

Stayed in February 2025

There are two restaurants at the hotel - Chinese and French. Chinese cousine choice was limited and quality was not high, French restaurant is OK but it is designed more for presentation and experience rather than food - dish size is tiny and selection is limited. But main problem is with breakfast - there is no standard buffet breakfast, only limited set menu you have to order in advance - more like a “boxed lunch”. I would expect at least standard buffet.

Building and room are modern with high grade materials and finishes

Stayed in February 2025

I feel our hotel price is on the steep side. The "luxurious" feeling I normally get from other onsen hotel is missing here.

the onsen water was really good.... I would come back to Beitou just for the onsen water

Stayed in February 2025

Nothing

Superb! If you feel like Onsen, come here. You don't needa visit Japan. Staff friendly. Facilities clean. No weird guest. Taiwanese dinner wonderful.

Stayed in December 2024

Everything there is superb. we enjoyed a lot there. the Onsen was outstanding. we've tried two restaurants there, all of them were fascinating. The food, the mood, the staff...I was very happy to stay there.

Stayed in November 2024

To avoid disappointment, make your dinner reservations at the on-site restaurants early. The Chinese restaurant was fully booked which was sad for us since we were only there for one night. The staff should recommend guests make their dinner reservations when you book your room. They are Michelin recommended so obviously it's popular. However, we did get to try the food via room service and it was great - huge portions of noodles.

Amazing experience! We felt like we were living in luxury from the moment we arrived. The staff were super friendly and helpful, and treated us so well. There were plenty of freebies in the room to enjoy. The view was stunning. The onsen in the room was incredible. The beds were comfortable and room was perfect. The meals were incredible - breakfast was huge and so delicious with generous refills on some items.

Stayed in November 2024

It felt a bit chilly in the restaurants but I suppose that is how it is in November

The overall atmosphere of calm and luxury. Everything was taken care off and we especially enjoyed to have our own private spring inthe room

Stayed in November 2024

The surroundings - not as attractive and quiet as I had hoped. Big breakfast but can have better variety from day to day.

Well appointed Thoughtfully designed

Stayed in November 2024

THE GYM NEEDS MORE EQUIPMENT.

WE LOVED THE ROOM AND THE ONSEN. THE GYM WAS TOO BASIC AND NEED MORE EQUIPMENTS. BREAKFAST WAS NOT A BUFFET BUT WAS SUFFICIENT. THE SHUTTLE BUS RIDE INTO TOWN WAS USEFUL.

Stayed in October 2024

I had to book and pay for two guests room even though I was alone.

Shuttle bus between mrt and hotel, personalized and dedicated greeting, one on one service and room tour, soundproof room, spacious room, complimentary are very nice, baths are amazing. Staff very professional and friendly. Taiwanese breakfast was a delicacy.

Stayed in October 2024

Bit out of the way if you want to explore the city, but an amazing location for relaxation.

Fantastic hotel, great facilities and amazing staff. My Housekeeper deserves a special comment as she was so helpful and so friendly and happy! It made a big difference to my stay.

Stayed in September 2024

For the money we spent the breakfast was really not it. It was a pre-made set and we were only able to choose between 2 options. No possibility to have something different at all.

The place is amazing and the view great.

Stayed in June 2024

On the pricey side.

Fantastic location, service and breakfasts. Very polite and helpful staff.

Stayed in June 2024

need up grade the usb charges

hot spring

Stayed in April 2024

The only thing is the high price. But I believe you get what you paid for and more

Amazing property that is well taken cared for. Staff service is impeccable; warm and friendly. Private onsen is a big plus for those who prefer privacy. Breakfast is amazing

Stayed in May 2024

The shower gel, shampoo and conditioner are not in good standard.

Super nice staff. Quite environment, can rest very well.

Stayed in April 2024

Nothing. Perfect stay and perfect hotel.

OBSESSED with this hotel. GREAT staff. Great rooms. Spa amenities were amazing. Lovely location. I like that they offer a shuttle service. Whoever does the staffing does a great job - kind, polite and nice people no matter what job they did! The staff also spoke GREAT English no matter their role. This was nice as they could offer me good recommendations for things to do. Treat yourself and stay here.

Stayed in April 2024

The aircon not strong enough

Well maintained and clean

Stayed in March 2024

We are asked to choose the breakfast at check in. There's not enough time to think.

Stayed in March 2024

A little far from everything, takes about 30 mins walk uphill to get from the main Beitou area to the hotel.

Onsen and cold baths in the room were great. Large size of the room and was very comfortable in general.

Stayed in March 2024

NA

Food is great, room is clean, view is nice

Stayed in March 2024