Nothing

Stayed in March 2025

Nothing

Not brand new but it’s well maintained and clean. Nice elevator ride to appreciate the building. The breakfast is very good. Wide variety and tasty.

Stayed in March 2025

-I am very particular about scent. In general, the room smells nice, except the toilet. We need to spray perfume into the 'toilet' . -I am also particular of the cleanliness of the wash basin and tap area. In general, they are clean. However, if one was to sit down on the pedestal pan, one could see the dirt beneath the seam of the basin, etc. If the housekeeping can improve on these two areas, this would be perfect!

-Relatively near the XinBeitou station -Many convenience stores (24hr) nearby -Very responsive, friendly & helpful staff (eg promptly answerring my messages before our stay. They went the extra mile to prepare and send up breakfast sets to us at 5.40am when they knew we would miss the breakfast time (7am-10am) of one morning) -When we entered the hotel main door, we love the ambience -When we entered the door to our hotel room, we fell in love with the setting, cleanliness, lighting, spacious area, etc etc -Breakast at level 3 - fresh & delicious -Private onsen is fantastic

Stayed in December 2024

private hot spring at own room available 24 hours everyday good view from room free welcome snacks

Stayed in December 2024

Noisy

Good location

Stayed in November 2024

The hot springs cos there are not enough alarms inside the hotsprings for guests to ask for help when they are in emergency. Also, the presenter spoke too fast when introducing the way of drinking Japanese tea. It was. Or a presentation.

The hot springs cos they are very comfortable n grand

Stayed in August 2024

Honestly, nothing comes to mind. However, we did not realize until after we checked out that it seems like they have Japanese tea ceremonies. I guess I wish we knew about it so we can do it.

Staff were very attentive, guiding us from the entrance to the lobby, then taking us up to our room and showing us the features of the room. All guest rooms include a private bath with onsen water. Our room included a sitting room and a separate room for the futon already laid out. The hotel itself was fairly grand, with mesmerizing interiors. Exploring it was quite a fun mini adventure. You can also enjoy the public bath as well, which was fairly big, but with some sections that were closed. We didn't do the dinner plan, but breakfast is included, which was buffet style and included a lot of options to choose from.

Stayed in May 2024

Everything is good. You could enjoy onsen in the room.

Stayed in April 2024

Rooms are too small for family. Can do with more hangers or cupboard to hang jackets. No windows hence feeling a bit claustrophobic and stuffy. But other than that it’s perfect stay.

Everything. If you’re seeking an authentic Ryokan experience without the hefty price tag, this hotel is your ideal destination. The service is unparalleled; staff are exceptionally attentive, going above and beyond to ensure perfection in every aspect. Attention to detail is evident throughout, from the buffet’s thoughtful inclusion of furikake for children to an extensive selection ranging from Taiwanese breakfast congee to Japanese sashimi. The hotel’s design is ingeniously inspired by the concept of ‘屋中屋’ (a house within a house), as showcased in the video captured from the elevator descending to the lobby. Rooms adopt a traditional Ryokan style, complete with daily yukata and sock changes, enhancing the authenticity of the experience. Location is superb. 1 minute walk to 7-11, Carrefour, 5 mins to New Beitou MRT and literally just across is the Onsen Museum with FOC entry daily. Strongly recommend anyone who wants a relaxing and impeccable service holiday. @kagaya_official Location ⭐️⭐️⭐️⭐️⭐️ Cleanliness ⭐️⭐️⭐️⭐️⭐️ Service ⭐️⭐️⭐️⭐️⭐️ Room ⭐️⭐️⭐️⭐️ Price ⭐️⭐️⭐️⭐️

Stayed in March 2024

Rooms did not have safety locks on windows creating falling risk for little children. Rooms did not feel well ventilated.

Dinner and baths

Stayed in January 2024

Nothing.

The facilities were amazing! Staff were incredibly friendly.

Stayed in January 2024

I can't remember what I didn't like

Clean, neat, and very comfortable

Stayed in September 2023

The common hot spring was a disappointment cos it’s old and small.

The price paid does not justify as all is good but unnecessary. So much beverage and dessert are provided in the fridge and snacks and fruits on the table which we didn’t consume which were wasted. Overall, the room and our stay were very comfortable cos all the staff were friendly with so many items provided for in the room but unnecessary such as slippers, robes, socks etc.

Stayed in December 2023

Dinner was pretty expensive and the food was nice but not up to the price.

Breakfast was amazing with great selection of food. Great ambience as well.

Stayed in November 2023

Dinner is overbook and no other choice

The room is big and comfortable

Stayed in October 2023

None

Beautiful hotel with great breakfast

Stayed in July 2023

NA

Clean and comfortable

Stayed in September 2023

N/A

The hotel is located in the heart of many tourist attractions and right opposite of a park. The service at the hotel was great.

Stayed in August 2023

Nothing…really nothing

It was amazing experience with great service, food a

Stayed in July 2023

The public bath is not very clean & pillow r abit smelly

Like the soup house in the Japanese animation "Spirited Away

Stayed in July 2023

hotel is generally very well kept, but some corners are dusty, but does not affect much.

Exceptional service. Hotel staff goes out of their way to ensure a smooth stay. Loved the fully automatic toilet bowl

Stayed in June 2023

great

Stayed in May 2023

The staff can speak slower and clearer when doing the room introduction

Stayed in March 2023

spotless clean

Stayed in June 2022