The hotel is a little bit run down, and the room is quite small compared to my expectations. After placing the suitcase, there really isn't much space to walk around. It could also get a little bit noisy at night, but it's expected given the location. Overall, very functional if you spend all day outside, and a good place to come back and sleep, and go again tomorrow.

Exceptional location, at the heart of Taipei, probably takes 90 seconds from your hotel doorstep to the metro station. Shops and restaurants all around the hotel, in case you feel lazy to go far.

Stayed in August 2024

Room is a bit dark

Location is good

Stayed in July 2024

Carpets were dirty ( in room and hotel corridor). Sofa look old and dirty and we had to use towel to cover it to sit. Torn comforter and there was stain on the bed runner. Toilet was kinda old condition.

Convenient location at ximen exit 4. Spacious family suite room

Stayed in July 2024

Large hotel and elevator was slow to go up to the 15th floor.

Close to trains, and lively Ximen district full of shopping, food and entertainment. Beds were clean comfy for excellent sleep. Staff helpful and facilities like baggage storage convenient.

Stayed in July 2024

There is bad smell in the room everytime we enter & after being away for more than 4-6 hours, the floor carpet have stain, the roof & wall have stain, the cover of one chair beside sofa have stain The reception staffs are less accomodating or does not focus well to customer request. i booked 2 rooms for a week & requested those rooms to be in one floor, and i told them my personal reason, that its a family booking, and parent needs to be closer to the kids, and they just say 'sorry no room is available'. I can accept if they can't do it for the first day, but I'm staying for a week, what about other days... My wife had difficult time moving things between 2 rooms, and especially during peak hours where lifts have long queue, so she's taking the stairs at times

Very good location - near metro station and one famous night market. Restaurant for breakfast was good, lots of food choices and serving was quick. Check in & check out were smooth & fast.

Stayed in July 2024

Toilet shower area is not well designed. Water will overflow to the dry area.

Location

Stayed in July 2024

There was a water leak in our room on the first few days. I did report it to the staff and they immediately fixed it. But would be better if the could have checked the rooms first for issues before having guests.

Location is very convenient, right across Ximending walking district. Connected to a train station and bus stops making it easy to navigate the city. Hotel is clean, lobby is big and welcoming.

Stayed in July 2024

One incident housekeeping did not replenished our towels and bidet is not functioning on ROOM 0230

It near to the MRT station. Walking distance to Ximen area shops .

Stayed in July 2024

The hallways and elevators have clutters.

It is big and near the shopping area

Stayed in July 2024

Only can check in at 3pm

Good location. Near ximending exit 5

Stayed in July 2024

The floors and walls were dirty and stained. I was staying with my two children and they told me we couldn’t have an extra towel for my youngest who is under 6, which I have never encountered before.

The room was spacious and comfortable. Breakfast was delicious with many options. Location was perfect: very central and easy to access the MRT. Pony in reception was very friendly and helpful in helping find ice after my child bumped his head.

Stayed in July 2024

The room was a bit not spacious.

Breakfast was good

Stayed in May 2024

for an expensive four stars hotel, the breakfast options weren’t as much as we expected and it was the same breakfast every single day but that’s not the main topic I want to complain. We have to change our room three times due to the problems we received from the first day we stayed here. the first day when we checked in to the room, the carpet in front of our room was wet and the moment we went into the room, there was this weird smell and trashes from the previous visitor were still there. So we ask for our room to be change and luckily we got a better room although the smell were still there. The next day, we found the previous visitors socks under the sofa and my brother’s and my cousin’s neck were full of rash, so we all assumed that it was the bed’s bedbugs. Because we don’t want the rash to happen to the other family members we then ask the staff to change our room again. The respond from the staff was pretty fast in the crowded check out time which relieves our anxious towards the bedbugs. we got another room and this one was thankfully a lot better. The room had no smell. Everything was all fine, although we had to visit the clinics for the bedbug rash. I do hope this hotel can upgrade their cleanliness to the room because this is a four star hotel, and we paid a lot for this hotel so we all of course wanted to also have the four stars service. I’m sorry if my review is super long because I just don’t want any other visitors to experienced the same thing just like my family had to.

honestly I like the staff’s fast respond towards my problem, they spoke English fluently and the location was super strategic. It’s near the famous market on the town. I do think there are lots of room for improvements not only on the room, but also on the breakfast aisle.

Stayed in July 2024

There are way too many group tourists and young budget travellers, you may find yourself surrounded by noise. During peak hours, it may take 10 mins to take a lift. Staff look overworked too. At nights, people (not hotel customers) drink and smoke outside the hotel, making the environment not quite pleasant. Facilities are also very dated, eg: stains all over the corridor carpet. Sound proof needs improvement.

The location is very convenient, right next to Ximen subway station and the shopping district.

Stayed in July 2024

Dusty room. Mouldy and dusty toilet. Window bay is filled with a thick layer of dust. Booked a family room (2 double bed) for 2 adults n 1 kid. Provided only 2 sets of towels n 2 water. Water is fine, we can purchase ourselves. On the first night requested for 1 extra towel but did not come. 2nd day morning requested again and did not came. 2nd day 4pm called to reception again then the towel finally came, but the towel is stained with blood stain. I am quite a regular traveller to taiwan n stayed in this hotel for at least 4-5 times. But this time quite disappointed with the room n service.

Location

Stayed in July 2024

Long waiting time for the lift

The location

Stayed in June 2024

Great location. Very near Ximending.

Stayed in May 2024

The door was thin, you could hear people talking outside clearly every night.

The location is great, next to Ximen station.

Stayed in June 2024

No wardrobe provided and just only two hangers. Breakfast: Suggest to keep coffee and Juice at two ends of the table and let mugs / glasses are placed in between so that people can form two queues. Currently those who want to take juice also need to wait in the long coffee queue.

Ideal location next to Metro & Street market.

Stayed in June 2024

The hotel is dirty, the glass is so obviously dirty. Carpet is old and uneven. almost tripped over the carpet many times along the walkway of our rooms. And the hotel breakfast need more improvement. Food is not nice at all and variety is disappointing.

The location is good. It's so convient to shop around the night market.

Stayed in June 2024

The wifi was super lousy. Lagging during my stay there

Location was fantastic and easily accessible

Stayed in June 2024

room too small and very narrow

clean / modern interior

Stayed in June 2024

Location good, breakfast not good

Stayed in June 2024

Accessibility

Location

Stayed in April 2024

Very convenient location, and just a few minutes walk to railway station. Surrounded by all the good foods and night walks in Ximending. Highly recommended location for travelers.

Stayed in May 2024