The shelf in the shower area was tiny, wasn't big enough to place my own toiletries, but not a big deal.

I love how clean the room was. It could be because it is new, the rooms are very nice, clean, and spacious! The location was also fantastic. Shops of Ximending just downstairs, and the train station too. The staff were really nice, efficient, and thoughtful. We asked for 2 extra pillows at night, but was informed that they had only 1 left. The next day, it seemed like they waited for us to get back to our room at night, to call us and offer us the other pillow as our DND was on. I was impressed that they took the initiative to reach out again. Housekeeping staff was also very nice. I really enjoyed my stay there. Hopefully the property will maintain the standards both with staff and rooms.

Stayed in March 2025

Sound proofing can be better. I stayed on level 4 and throughout the 3 nights, we could hear very distinctively the traffic noise and the performance on the pavement next to the hotel. The sound proofing of the room can be better as we could hear when there are people talking as they walk along the alley in front of the hotel room that we were staying.

The location was great and the room size and layout was excellent.

Stayed in March 2025

Hallway noises a bit loud.

Generous size rooms for Asia. Close to ximen din and the subway stations, so can get everywhere in the city easily.

Stayed in March 2025

beautiful room, clean, spacious.. the couch i love it.. high tech controller hehe .. verygood service.. fast check in/ chck out.. highly recommended. good location.. quiet.. keep coming back.. :)

Stayed in March 2025

Less amenities

Location

Stayed in March 2025

Over all I am very impressed with the property it is new and clean, if the hotel could provide some soft drinks in the room for complementary will be great as some hotel we go they have that

The technology within the property give it a very futuristic feel

Stayed in March 2025

The hotel only offers 4 breakfast options so I suggest expanding the a la carte menu or switching to buffet would improve the customer experience.

The hotel is located near Ximending Walking Street and therefore surrounded by international and local stores. Additionally, it's right next to Ximen MRT station and 7/11 convenience store, making it the perfect spot for every traveler. Since the staff and facilities are exceptional, I enjoyed every wonderful moment here, especially my spacious and pristine room with Ximending view. I will definitely stay here for my next trip to Taipei!

Stayed in February 2025

Street noise can be heard in the room. No hand soap provided in the toilet sink :(

New hotel at a great location. Good size rooms and alway kept clean. 7/11 next to the hotel and easy subway access.

Stayed in March 2025

Restaurant in ground floor closed for early at 8pm. Was not able to eat dinner

New Hotel, Great Location

Stayed in February 2025

No breakfast restaurant exclusive for hotel guests and no gym.

Great place, just a station away from Taipei Main Station and just accross to the Ximending District. The Smart AI control was great to have as well and the great view from our room.

Stayed in February 2025

Our room did not have a tub so we it was difficult to bathe our baby.

Very spacious, great layout of the room, they even have space to put two suitcases up, clean, great location (right outside a train station and Ximending area), checking in and out automated process was seamless, baby cot was given but no extra towels to account for the baby. Would 100% come back to this hotel.

Stayed in January 2025

Not the cheapest option

Clean, convenient

Stayed in December 2024

All good

The room is very spacious and clean plus they have air purifier

Stayed in December 2024

Nothing at all.

Excellent location near Ximending, eateries and MRT. Very friendly staff who assisted us well.

Stayed in December 2024

I thought Taiwan would reduce plastic bottled water in hotel, but I cannot find the water dispenser in this hotel, need to boil the water ourselves if we need the hot water.

Our second time to stay in Sotetsu Hotel, everything is perfect as before. Convenient location for food and shopping. We able to get the highest floor, and the view is exceptional.

Stayed in December 2024

Nil

Extremely good location, just opposite ximending and at Ximending station exit 3. Place was clean and spacious. Rain shower was wonderful. Bed and pillows were firm and supportive enough. There were 3 sockets with built-in adaptors in them. Very nice couch for you to lounge in.

Stayed in December 2024

No complaints

Clean and close to everything surrounding

Stayed in November 2024

The rooms were new and clean. Location was excellent !

Stayed in December 2024

The lack of clarity on whether the room comes with sofa bed. Had to liaise with the staff to enquire.

The clean, comfortable room with convenient location. Many facilities were available too. The staff were friendly and helpful.

Stayed in December 2024

I personally wasn't a huge fan of the Ximen area as it's fun to visit but too hectic and crowded to stay in, like staying in Time Square feeling. However, it's obviously a very popular area so many people would like it The bed doesn't have the "brand" firm Sotetsu bed, it's softer than the brand has in Japan but I still felt it was decently comfortable and was still able to get a decent sleep. I had requested a certain type of room in advance and communicated with the hotel about it, after I arrived exhausted the hotel told me they had been sold out for a long time ago, which I didn't appreciate since they could have told me ahead of time so I can make other arrangements. However, John went above and beyond to help me get a room that worked for me so it worked out and I was grateful for his kind help. On checkin the hotel tapped my card instead of inserting, which sends fraud alarms for North American cards (but I guess is standard for Taiwan cards), so the bank froze my card and I had to spend time getting the bank to unfreeze my card. In general I think this is a great hotel in Taipei I just wish it was located in a more peaceful area.

Very clean and new hotel in Taipei. Room was spotlessly clean with nice hotel facilities. A few staff seemed a little bit grumpy but in general the staff was very friendly and helpful. In particularly, John was super helpful on my first night to get me settled into a quiet room and smooth over a few arrival difficulties, he really went above and beyond to help during my whole stay and I really felt that he cares about customers having a great stay. As well another staff called Jane was super helpful as well. Several staff spoke great English which was really helpful in Taipei. The staff was really helpful with a late checkout when I was feeling a bit stressed catching a late flight, which was super appreciated! I really liked the lockers for your luggage where you can keep your luggage at checkout safely that work with an electronic card. They also have a luggage scale to weight your luggage.

Stayed in November 2024

Lobby on 2F and abit small when there’s a lot of guests at one time. Toilet seat is not hot, have to get technician to adjust. Breakfast is in another restaurant, prefer the usual spread of hotel breakfast.

Room very clean and new. Location is just next to the mrt and steps away to Ximending. Impressed with the luggage locker concept.

Stayed in November 2024

Super near to Ximending, just cross 2 main roads and you will be at the main entrance. Subway station and bus stop is just outside the hotel. A great pick for any first timer @ Taipei. Will definitely stay again for my next visit.

Stayed in October 2024

Car drop-offs were a little tricky as there wasn't a designated drop-off point. And the dining was a tad confusing as the restaurant is downstairs of the hotel and we thought it was separate. The lifts got a little crowded at certain times so had to wait as the stairs weren't accessible. None of it major issues/turn-offs.

Convenient location near to Ximending. Ximen MRT exit just downstairs of the hotel. Staff were polite, professional and very helpful. Rooms were clean and comfortable. The room we got was quiet. Happy with our stay.

Stayed in November 2024

Great hotel - quiet, comfortable and well located next to a Ximen MRT entrance. The staff is excellent, particularly Jane at the front desk, who helped my friend and I when we checked into our rooms, and again when we departed in the morning ten days later. She went far out of her way to help with bags, take us to our Uber on departure, and make sure we (two older ladies) were comfortable. Jane provided by far the best service I've received in a hotel, in more than 50 years of traveling. Bravo to Jane and to the Sosetsu for having such a caring and hard working employee!

Stayed in November 2024