The room was dirty like it hadn't been cleaned thoroughly for a long time. I requested a new room immediately because the first one had stains of old drinks on the table. The second room was better but in parts not clean as well and the shower handle was broken. Even after I requested a thorough cleaning, it was not properly cleaned. The interior of the entire hotel looked and smelled old. I checked out early after 2 nights because I didn't feel comfortable. I don't know how the hotel got a high rating in terms of cleanliness.

The staff was really nice

Stayed in January 2025

None

Everything

Stayed in February 2025

Staff very friendly

Stayed in February 2025

The hotel and flooring requires a renovation and update. Bathroom in the room we stayed in needs a decent clean.

Location was excellent and convenient and staff were friendly.

Stayed in January 2025

Location & staff.

Stayed in January 2025

Bed is not as clean as i expected

Convenient location. comfortable.

Stayed in January 2025

The room smelled very bad. The toilet was terrible. It smells like public toilet. The stench made us thought that hygiene was an issue and tried to avoid going to the toilet.

Stayed in January 2025

Rooms are dirty and you can see mould. The carpet is so dirty. Room is not bright enough and it makes the room look even more dirty. One of my friends decided to sleep inside her sleeping bag. The environment is bascially not welcoming.

Location is good as it is in the centre area. Staff is nice and helpful and they recommend breakfast place to us as well.

Stayed in January 2025

Clean and comfortable beds. Air was recycled and musty, windows don't open. However, worth it for good price and great location.

Stayed in December 2024

The water would leak during shower. Carpet smelled off cigarette

Location

Stayed in December 2024

Bed Bugs on the bed!!!! The toilet bowl is separate from the shower. The room was dirty but still livable; the carpet, in particular, was darkened, showing signs of dirt. I also felt the room was very dusty and got bitten by bed bugs. The 24/7 reception is on level 3 instead of level 1, which can be troublesome. There is no staff stationed on level 1, and the lift is also dirty. Additionally, no hotel room card is required to access different hotel floors, which poses a safety concern. The room for three people was generally small.

The toilet with the bathtub was bigger than we expected, as it is joined together to form one large room. The location is great, being near Taipei Main Station and the Ximending Shopping Area. This hotel offers good value for money.

Stayed in January 2025

In our first room, the heating/AC unit wasn’t working and the room was very damp and cold. The second room was dry and warm; don’t know if there were repairs done in the two weeks between our stay, or if the first room the system was broken. In our first room the bathroom wasn’t properly cleaned: the floor was quite dirty. The second room, the bathroom was clean. We wanted to check in early (say 9/10am) as our flight landed in the early am, and we asked in advance if we could check in early. We were happy to pay for the difference, including for a full night stay, but we were told multiple times that it simply wasn’t possible (although we could see in the system that rooms were available!!). We forgot our baby’s toy in the room and when we messaged the staff after departing, we were told “the housekeeper didn’t find anything”. At the reception there is a sign saying they will give a small gift to all those that provide a ten star rating.

We stayed twice at ArtInn, once for three nights and then again two weeks later for one night. In both rooms we had a very comfortable, spacious bed with a warm down duvet, and in the bathroom: great water pressure in the shower, and it was nice to have hair conditioner, in addition to the standard shampoo and body gel! Location is fantastic, close to the main train station and a big park, and lots of food options around. Right across the street is a very yummy breakfast and lunch place. In the room there is a kettle, with a small selection of teas and a couple of snacks. At the reception there are some more teas and some other snacks. There are many people staying there, and we didn’t notice it: soundproofing seems to be quite good!

Stayed in December 2024

Central location, transport links and nearby attractions

Stayed in December 2024

No proper reception, no security on entrance, need renovation

location is fine

Stayed in December 2024

Hotel was old and can see that upkeeping was not done. The Sofa in my room were stained, shower head is not in good condition even though usable, carpet had a footprint.

Nil

Stayed in December 2024

This would easily be a 10/10 for us if it the room was priced better. For the price we paid, we definitely expected more. The room itself lacked functional windows, often leading that 'humid' feeling as we weren't able to allow fresh air in. Laundry was available, but was on another floor and was a first come first serve basis. The Wifi frequently disconnected and we were advised to try another room's Wifi (same password). We saw this place was HIGHLY rated and perhaps that caused us to have higher expectations, but then when checking out, we noticed that they were giving gifts to guests who left a 10/10 review so definitely a bit misleading.

The hotel/rooms itself was spacious and had everything you needed, however, what stood out to us was the staff. We did a super late check in and the front desk were doing their best to help us in English, which was very impressive. The location was great being super close to the MRT and within walking distance (10 minutes) to the popular Ximending walking street.

Stayed in December 2024

better maintenance of facilities

breakfast not included

Stayed in December 2024

When I first walked into the facility and I thought I went to the wrong location. The carpet is awful old and smell. I can’t compared with other rooms but my room doesn’t match with any of the rooms that shows on the website, it’s small especially the bathrooms, have to be careful when openings the door to step in and out to avoid scratches myself because it’s a small shower room. They need to update the facility. Great location but I wouldn’t stay here again. 😔

Great location

Stayed in November 2024

The carpet in the hotel is in bad condition. They had a sign which said that they will clean the carpet in the next month. I doubt it. The room was not clean at all and we had a big blur on the ceiling. We weren't sure if this is because of the air conditioning or something like mold.

The hotel is a 10 to 15 minute walk away from the main station. Around the hotel are nice spots like cafes, museums and shops.

Stayed in November 2024

Soundproofing was terrible. The room doors slam shut by themselves when you let them go. In the middle of the night you can here doors slamming until past 11pm. There was even ringing at some point I thought it was the fire drill. Don't know what the neighbours were doing but there were constant knocking noise. The knocking from the next door physically hit our beds as well. My mum and myself are relatively light sleepers and we kept getting woken up. She said there was even a scream. I suggest putting up a sign to remind users to close the doors gently.

Clean and spacious

Stayed in December 2024

The air conditioning was way too loud, but without it, the room felt damp. While the room was large and the styling was nice, some of the details need maintenance. Example: the fixture to adjust the height of the shower head was broken.

Friendly staff

Stayed in December 2024

None.

Accessibility, cleanliness, staff were helpful.

Stayed in December 2024

no cleaning during our 6 nights stay

location is quite good, but with this price, you can have other options

Stayed in December 2024

There is no bidet at restroom

Good location. Near train station and Ximending area. Friendly staff

Stayed in December 2024

There is no bidet in toilet.

The area is very near train station. They have friendly staff. There are toiletries available.

Stayed in December 2024