Some of the towels were old and the lampshade was old

The location Food TV channels especially the fact they showed the football Customer service

Stayed in January 2025

The breakfast is a very tired and tasteless menu. It would definitely do with more options to choose from. The rooms are a little dated and in need of some serious refurbishment. During my stay the shower poll fell off the wall onto my child's head as it was so old. Very unsafe. The sand tray in the children play area also needs to be covered at night as animals are using this as their litter tray.

The pool was clean and available to use throughout the duration of our stay. The meals prepared during lunch and dinner were fantastic! Rooms service was great, and the staff were absolutely brilliant.

Stayed in January 2025

Rooms are a little dated

Lovely ambience, friendly staff, great food.

Stayed in December 2024

The room should have had a light and a light switch next to the bed.

Excellent food, cosy and lovely restaurant, quiet and outside. Very friendly staff. Secure location. Balcony in every room is nice.

Stayed in October 2024

The breakfast items are few, and they mostly finish before the timing of breakfast is over and not refilled again. So some of the guests that don’t come early enough will not find the breakfast. The bathroom is very small and always stinky because the curtains used are thick and hold all the odors, there’s no enough ventilation on the bathroom as well.

The common areas like swimming pool , the restaurant area are nice, the rooms are fine.

Stayed in September 2024

The bedroom are old needs renovation

The staff is great Specially Mr samuel at the restaurant The location is so good the matters is comfy

Stayed in August 2024

Old-fashioned, breakfast acceptable but not very exciting

Staff was friendly. I was stuck without transport on day 1 and the manager went out of his way to assist.

Stayed in July 2024

The washrooms are a bit small but overall it's a good property to stay.

Overall ambience, the pool, location and their food is exceptional, lots of breakfast choices

Stayed in May 2024

This place has potential but I think it needs some TLC the decor is very outdated in rooms and gym- the layout in bathroom is not good. What is with that dirty dark shower certain?? There's no light when closed...Having a glass door which can be cleaned/wiped would be more appropriate. I didn't like that we had to keep asking for toilet roll. It can be a little loud on Thursday to Sunday nights due to clubs near by. Oh and roads to hotel are really bad!!

The location, and workers- lady Anne and two others at reception are everything!! Emily, Vincent, Sam, Dennis, Pam and guy at the gate with a round face were amazing 👏🏾 Thank you for serving us for 18 days!! Overall, everything else is standard food, drinks, and swimming pool.

Stayed in April 2024

It’s only a small thing, but the background music was generally all American or European, I would have preferred to have listened to African music.

The staff were wonderful,it was very clean,was in a great location. The bar and restaurant were very good value for money.

Stayed in April 2024

Toilet seats were low quality and were not fixed properly.

Customer care was excellent in a beautiful environment

Stayed in March 2024

The rooms need to be better maintained, especially when the fees are as high as they are.

The staff, the food and the service are great!!!

Stayed in March 2024

Nothing not to like

It’s quiet, clean, great internet, lovely staff, great rooms. Decent pool and steam room and sauna. Excellent value for Kampala.

Stayed in February 2024

Poor roads to get to the hotel, and the towel were not nice at all and the beddings were not good

The food, pool, coffee were good. the place is peaceful and the staff were friendly and helpful

Stayed in January 2024

nothing

pool

Stayed in September 2023

Improving breakfast choices

Breakfast very poor

Stayed in October 2023

It is a pretty old building, but the value for money was decent.

It met my expectation for business travel. I just needed to be near the offices.

Stayed in September 2023

like the pool and staff

Stayed in October 2023

Bathrooms were quite narrow with poor lighting.

Food was amazing

Stayed in August 2023

Clean and organized place

Stayed in August 2023

Was generally pleased

Clean place. Great staff. Good food

Stayed in August 2023

Was a good stay

Nothing at the moment

Stayed in August 2023

Nothing

Range of facilities available at good price....ama return customer

Stayed in July 2023

The male receptionist was not helpful...he was not willing to assist unless you insist...

The pool and Gym are an add on...in good condition and clean...location is convenient and price is good.

Stayed in June 2023