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Reviews of Explorers Hub

Lower Kololo Terrace Road Plot 4, Lower Kololo Terrace Road, Kampala, Uganda

#20 of 93 hotels in Kampala

Guests' Choice

Review Score

Based on 225 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    9.0

  • Value for money

    8.3

  • Free Wifi

    7.5

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Showing 76 - 100

  • Reviewed: December 12, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 29 nights

    Everything! A fantastic option for an extended work stay. Wonderful location, great food, the room was perfect, and the staff made the experience even better.

    Stayed in October 2022

  • Reviewed: October 17, 2022

    7.0
    nice
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 8 nights

    limited hot water and poor ceiling fan

    great location and helpful staff

    Stayed in October 2022

  • Reviewed: September 12, 2022

    8.0
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 5, 2022

    8.0
    Kololo mountains.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    -

    We got excellent food, nice and silent room. good place to stay. very friendly staff.

    Stayed in August 2022

  • Reviewed: August 16, 2022

    8.0
    Very comfortable.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Milk served at breakfast was not as thick as the last time. Breakfast didn't start at 7am but started at 8am.

    The breakfast was gorgeous as the last time, freshly brewed coffee, organic vegetables, cakes etc. Internet service improved. The room was upgraded and had a nice view of town.

    Stayed in August 2022

  • Reviewed: August 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Refrigerator. Table light.

    Much green in the compound. Breakfast is excellent. They started b.f. preparation around 630am and by 700am breakfast was ready. Quality of each item of breakfast is excellent. Vegetables are organic, milk is natural not made from powder milk. Good butter, home made cakes, freshly brewed coffee. etc. A kettle situated in a room. Hot shower.

    Stayed in August 2022

  • Reviewed: July 22, 2022

    9.0
    More than expectation
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    No fridge in a room. a desk lamp is not very light. No homepage to look at.

    Breakfast has several choices with no charge. Location is very good. Compound is big enough for car parking. There is a garden where organic herbs are growing. A shop sells domestic organic food, cosmetics..

    Stayed in July 2022

  • Reviewed: May 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wifi was very low in the room. Funny smell in the room

    Dinner and Breakfast perfect, very friendly staff

    Stayed in May 2022

  • Reviewed: March 12, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was excellent

    Stayed in March 2025

  • Reviewed: March 11, 2025

    10
    Country living in the heart of the city
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights

    Nothing

    Country living in the heart of the city

    Stayed in March 2025

  • Reviewed: March 6, 2025

    10
    Exceeded expectations.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    It would be better if the hotel can consider having their own taxi for pick-ups and drop-offs. Otherwise, all was well.

    Breakfast was excellent The bar was above average No noises Staff were awesome

    Stayed in March 2025

  • Reviewed: December 5, 2024

    6.0
    Budget city center
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is city center and budget.

    The location is center to all location and near good restaurants and Acacia mall.

    Stayed in November 2024

  • Reviewed: December 4, 2024

    6.0
    OK for a budget overnight stay.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of light coning in through uncovered windows.

    Beds are comfortable. Good mosquito nets.

    Stayed in December 2024

  • Reviewed: November 18, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 12 nights
    • Submitted from a mobile device

    The staff are amazing!! They really make your stay feel welcoming. Honestly a great lil oasis in the middle of kampala

    Stayed in November 2024

  • Reviewed: November 17, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The staff and the food. Fantastic menu

    Stayed in November 2024

  • Reviewed: November 15, 2024

    5.0
    Okay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    *There is no safe in the room *There is no fridge in the room *There is no furniture in the room, you keep most of your clothes in the suitcase *Breakfast is gone by 9am then you need to ask staff to make more *Hot chocolate and African spiced tea are not part of the breakfast offer, kids want hot chocolate *Guests can work in the restaurant area all day long which is upsetting, you see individuals with 2 laptops and 2 phones sitting at tables that would accommodate 4 people

    *Rooms have been refurbished recently *Location is very ideal *Sitting room is comfy *You have a Queen size poster bed in the room

    Stayed in November 2024

  • Reviewed: October 30, 2024

    10
    Exceptional
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The price little bit higher

    Everything

    Stayed in October 2024

  • Reviewed: October 30, 2024

    10
    Definitely excellent value for money and where I will stay in Kampala from now on
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 7 nights

    Ok, the wifi is sometimes not 100%, though I have to say this is equally a probelem elsewhere in Kampala, especially when its raining

    Everything about this hotel is fantastic. It is exceedingly well run, with a great menu, good food (very good breakfast), good space to work, welcoming, friendly and helpful staff and I was delighted with my room.

    Stayed in October 2024

  • Reviewed: October 7, 2024

    4.0
    Average
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Cleanliness - cushions in breakfast area full of marks - you felt that you did not want to sit and eat there. Cupboard shelves that were dilapidated. Unfortunately, there was a lot of noise due to the building going on. There was no working desk in the room, but that is not major. There was no hair dryer in the room, which is fine but it should be noted in the booking site. I also expected a safe in the room.

    The breakfast was good. It compared very good with any of the other establishment I previously visited.

    Stayed in October 2024

  • Reviewed: October 4, 2024

    6.0
    Despite the issue mentioned above, the quality of the staff made the stay good.
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Our room had serious mildew problems. It would have been better to lock the room until they had fixed the problem than to allow guests to pay (which they forced in advance, unlike 99% of other hotels). For a few extra dollars they hoped that some guests would put up with the bad smell, but in the long run they lost money, because they sacrificed their Name and quality. It is an example of bad ownership and poor management. After we complained, they changed to a room without mildew.

    The breakfast, dining room, and service staff were very good.

    Stayed in October 2024

  • Reviewed: September 25, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not clean. We were not able to close the windows and there is no fridge in the room. The room has no A/C.

    Breakfast was good

    Stayed in September 2024

  • Reviewed: September 19, 2024

    5.0
    Room was old and provisional, nothing like photos. Cleanliness very so-so.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My room wasn’t like any of those in the photos. It was a small, very provisional, absolutely tiny room with an old wardrobe, random chair covered with some dusty old fabric, a random piece of table. Not much light. Bed sheets had two holes. Fab was extremely loud, and the speed couldn’t be adjusted. It was broken. The pillows smelled strongly - not the cover, but the filling. It was clear many people sweat into it. Both days, I’d go for breakfast around 9.30 (it ends at 10) since I was really tired from trekking in Western Uganda. There was no food left - let’s say 3 last lousy pieces of grilled veggies, no pancakes etc. One day, I asked for pancakes since the breakfast time wasn’t over yet, and there was this kind manager who asked the kitchen. But instead if plain breakfast pancakes, they made me the pancakes from the menu, so I had to pay a full price for that meal 😕 scrambled eggs took 15 minutes to make, even when there were no other guests and the egg person was there. I felt all the staff was always bothered, and I always had to look for them, ask them for a plate, ask them for utensils, ask them for tissues. I felt overall very uncomfortable. I hope the manager works with the staff and makes people feel more welcome. And fix that little room a above the stairs.

    The manager was kind.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    10
    Great place, good value, great location, awesome breakfast.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Maybe we were missing another power socket (there was just one, inconveniently located next to the window).

    Very nice place at a great location. Staff was very friendly and adjustable (we had an early 6 am a la carte breakfast), they also gave us a free breakfast with our early check in the first day. Room was clean and tidy. Restaurant was great, buffet breakfast was very good. Location is good in a safe area - you'll be using Uber to get around Kampala anyway so it doesn't really make much sense to be right in the centre of the city.

    Stayed in September 2024

  • Reviewed: August 19, 2024

    10
    Great value for money stay
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great restaurant, comfortable room, great value for money

    Stayed in August 2024

  • Reviewed: August 17, 2024

    10
    Exceptional
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They have an excellent ambience, lovely greenery Super service from management and staff. Great breakfast! The location is right in the heart of upmarket kampala...

    Stayed in August 2024

Showing 76 - 100

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