Na

great

Stayed in March 2023

The service was not great. Had issues with safe and bathroom . But I couldn't get the staff to attend the issue. Also the reception staff were poorly trained.

The size of the room and balcony. The restaurant service was good.

Stayed in February 2023

there is nothing that i did not like

i have stayed at this hotel over many years the location is ideal good variety on offer for breakfast and have always found my room to be clean and met my expectations. the staff are friendly helpful and make you feel welcome

Stayed in February 2023

I hope that the Rock Garden bar will open again.

Best place in Kampala. Full of history and legacy.

Stayed in January 2023

No complaints.. everything was very good..I am very satisfied..

Staff were very helpful.. friendly.. hotel was very clean.. food was very good.. would recommend the speke hotel to anyone visiting Kampala..

Stayed in January 2023

It is such a shame that this hotel is quite historic but it is easily discernible that it has completely lost its lustre and charm as soon as one walks in. I used it for nostalgic purposes. It wasn’t worth it. The hygiene is awful. My room was so dusty. I ended up sneezing so much. The white towels are so old and worn out that they are have a tinge of yellow. Talking of hygiene, before i slept, I asked for tea bags from a chap at the reception desk - I believe called Emma. He was doing something on a computer screen/key board and went out at the back. Without washing his hands and with an astonishing lack of self-awareness, I saw him come with two unpacked tea bags in his fingers and gave them to me. I was so shocked and disgusted but I accepted them and simply threw them in my room’s bin. The Aircon in my room (216) must have broken a couple of years ago that they haven’t bothered to fix it. What is such a shame is that most of what is wrong that with this hotel can easily be sorted if management put their minds to it. I wouldn’t pay £79 again for such a room given that there are better boutique hotels that have a far better service and have sadly outcompeted such a once- upon-a-time - respected hotel.

Julian, the front desk receptionist who checked me in was superb. The shower head, and its pressure, was brilliant. The colonial-era beautiful wooden floors and doors are superb as I used to remember them decades ago. The bed was comfortable. Robert, the bellboy was kind and excellent with his service.

Stayed in October 2022

Location.

Stayed in September 2022

The Indian staff who was most probably the manager on duty was awfully rude. He didn't even both listening to my concern that the hotel apartments are noisy and I didn't want to be checked into the same apartments unless an alternative was given

Some staff were helpful like Sarah at the reception

Stayed in August 2022

Maybe its time to update furniture

Good hotel

Stayed in August 2022

Everything is very Old and Outdated and the place is too noisy staff knocking at your door every 10 Minutes for something couldn’t rest very well

The Location

Stayed in August 2022

They charged more than it should be as they apply what they called "their exchange rate" as if the currency rate is something they can choose. Sad they have to do that to trick foreigners. Also, the apartment was in other building and you must cross a washing bay to reach it, no too glamorous. The apartment is like a motel and the breakfast poor.

Location

Stayed in July 2022

old, loud, dirty and musty, invaded by hookers at night in the lobby, bar and they use the rooms! avoid this place unless you want to be in the hot spot of the red light district. I moved to Speke Apartments Kitante which is 100% better!

near the city center

Stayed in July 2022

They gave us a cheaper room than the one we paid for (without a bathtub) and when I asked where the bathtub was they told me the hotel had no rooms with bathtubs. Then there was no hot water AT ALL - we waited for 1 hour for it to come but never did. At complaining about that we found out that the staff was annoyed that we did. I then asked for a refund at which point after some hubbub they gave us the actual room I had paid for (with a bathtub!?) and fixed the hot water (I think they were not willing to turn on the central heating for just a couple of clients). Overall it took us 2 hours of struggle and frustration to settle in a room and have a hot bath.

Rooms were spacious, beds comfy, TV working and movie channels working.

Stayed in July 2022

Very minor and certainly didn’t spoil my stay, but you can hear everything in the corridor because of the beautiful wooden floors and doors… but please don’t ever change them! They’re beautiful. But light sleepers might want to take earplugs.

Beautiful place. Parquet flooring in the rooms. Large private balconies with a lovely view over the Sheraton gardens. Close to everything I needed. Fantastic pillows. Sitting on the balcony watching Kampala wake up with a coffee was a lovely start to the day. I stayed for five nights and all of my friends stayed at the Sheraton. I wouldn’t have swapped for the World (but I did sneak in to their swimming pool!). The whole hotel is gorgeous. Feels like stepping back in time. Loved it!

Stayed in July 2022

The room service would barge in without notice, laundry services were delayed,

There was an Indian restaurant in the hotel which gave us a good option. The breakfast buffet was pathetic beyond words, there was hardly anything to eat. I would carry my cheese along with me, get bread from the restaurant and have a cheese sandwich for breakfast.

Stayed in May 2022

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Stayed in March 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in December 2024

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Stayed in March 2025

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Stayed in February 2025