The only thing I would suggest is to fix the elevator security so that only people staying on the floor can access it but the front desk is monitored so nobody can access the elevator unless they check in at the front desk. The staff get to know you very quickly so they know who should and should not be there.

The location was fantastic! It was walking distance to all of the Broadway shows. We could go out to eat and stay out late because we weren't trying to catch a train back to the hotel. The staff are super helpful and friendly. It was perfect for what we needed; a central location, with quiet, clean rooms.

Stayed in October 2023

I wish they vacuumed the floor and wiped down the surfaces every day. The bed is a double (so very small for two people) and the mattress & pillows aren’t very supportive, so sleeping is a little rough. The bed is also practically on the floor, which was difficult for my very tall (6’3”) husband. The room is so unbelievably tiny. I think this place must’ve been a youth hostel before it was converted into a hotel, based on the layout. They can barely fit a double bed and a desk in the room. There isn’t a closet, just a short & tiny nook for hanging a few items. The safe takes up 1 of the only 3 drawers— and the 2 usable drawers are very shallow and narrow. The sink in the bathroom is so small you can barely fit both hands in at the same time. The AC is an ancient, window-style AC unit that is very loud and rattles aggressively and cannot be set to continuous usage. There is no fan in the bathroom, which makes it a little awkward if you’re staying with another person due to being practically on top of each other no matter where you are in the room. The TV is very old, so if you are a streamer bring your own HDMI cable to attach your phone or tablet. It smarts to pay over $300/night for less space than you find in a typical walk-in closet. The lobby is sketchy, the elevator is sketchy, and the attached bar has disappointing food quality (although the drinks were quite good).

Rooms are very clean— impressively clean. Fresh sheets and towels and bath mat every day. The bathrooms are very attractive and CLEAN, and the shower is glorious. A rain shower with good water pressure AND a handheld shower head. That was luxury. Provided two fresh water bottles every morning. Tiny (tiny) mini fridge behind a cabinet door. Has AC in every room. Staff is extremely kind and helpful. Location is incredible if you’re looking to stay in the heart of the theatre district. The attached bar serves a good (albeit EXPENSIVE) cocktail.

Stayed in October 2023

The room is small, but consistent with the rate paid. It was however extremely clean and comfortable and properly maintained. The location was fantastic and near or within walking distance to lots of activities ,restaurants, shops

Stayed in October 2023

Nothing in general

No breakfast served.

Stayed in October 2023

My room was very small, which is fine for one person, but 2 may be a bit crowded. The AC works but is LOUD!! The room was decent and clean, but I wish the hotel had a teeny more decor...like...for example....framed showcards on the walls. Like those nice signed ones where they raise money for Broadway cares/Equity fights AIDS. It's called Hotel Shocard, so why not? Everything about this hotel is small. The lobby is just a counter, the hallways and elevator are small, but I'm small so I was ok with it.

This was a small boutique hotel, like if you're walking by and you blink, you'll miss it. BUT you can't beat that location. It's in the middle of everything. And when it comes to the sleep quality, I slept very well considering there's a siren going off every 2 seconds in the area. I rarely heard other neighbors and the housekeeping respected my do not disturb sign. The TV had decent stations, and the internet signal was strong. The water in the shower comes out HOT!! And there's a mini fridge which kept my waters and leftover Junior's cheesecake nice and chilled.

Stayed in October 2023

Hot water took forever in the shower

Hotel was comfortable. Location was excellent. Rooms were small like most of the reviews say but had what you need as you're not spending much time in there anyway

Stayed in October 2023

The windows don’t open so during my whole stay I couldn’t get Gods fresh air, so even though there was Aircon, it was a stuffy week for me. The room was super small. I think I found it shocking because I’m from South Africa where space is usually generous.

The location was perfect and the staff were friendly. The renovated bathrooms were also very cute with the gold finishes, loved the aesthetics.

Stayed in October 2023

No fluids or kettle to have a drink

Central

Stayed in September 2023

Welcome

Good

Stayed in September 2023

The rooms are so tiny, literally a shoebox.

Location is convenient. Subway station with many lines is right across the street.

Stayed in July 2023

The showers took a little getting used to. To get them hot they had to run for a while and then controlling temperature past that point was a little tricky but not impossible.

Great location for tourists. Very easy to get to via the Subway. The place is quiet despite being in a very bustling part of the city. The rooms are tidy, clean and nicely decorated.

Stayed in September 2023

charged my card without my knowledge or permission when I was told I could pay when i got there. incurring transaction fees for foreign currency and splitting the cost of the hotel on a card I didn't want to use... staff were unhelpful over the phone when my initial booking was cancelled due to a card error (we tried to call on the day that we were notified but couldn't get through and the next day we were able to get through but the room was already cancelled and we were told there was nothing they could do) I was also told that the charge was only going to be o NE dollar so I was very surprised to find a charge of over 300 dollars for half the stay on my card when I made a new reservation.

comfy, Great location, cute but small rooms. good access to everything that you need in the city including a metro station with most lines just down the road. food places nearby, a cute bar and very reasonable rooms for the price and location.

Stayed in September 2023

Room and bathroom was very small

Stayed in August 2023

Noticed hairs from the previous guest on the shower walls

Close to down town

Stayed in August 2023

Provide a fridge and microwave in the room. Put more lights in the room since there is no direct sunlight coming into the room.

I liked the location of the hotel.

Stayed in August 2023

my only issue with my stay was the shower head in the bathroom it needs to be soaked off it has mold on it thats my only issue

everything was awsome about this hotel great staff great location the room was comfortable clean room

Stayed in August 2023

The location was great. Walking distance to most things we wanted to do.

Stayed in August 2023

Small Windows, small room

Norm small hotel, good place

Stayed in August 2023

No hot water two days in a row: 8/20 & 8/21/2023.

Stayed in August 2023

The A/C was really loud and made it hard to sleep.

Really nice staff and a very good location. The room was perfect for my trip.

Stayed in July 2023

very central

Stayed in August 2023

The price.

Positioning of the Hotel was conveinient

Stayed in August 2023

Bed was a little soft. Room is a little small, like you can’t do pushups on either side of the bed only barely enough space at the foot of the bed.

Super central, like right smack next to time square. Bug slice of pizza next door at Carnegie Pizza. All good as we only had 5 hours in NYC before we had to head back to airport in the we hours of the morning so it was great to shower, see Time Square and get a first glimpse of “modern day Rome,” rest for an hour then head back to JFK. $177(plus tax) well spent.

Stayed in August 2023

Room size was too small. We literally couldn't open the main door as it was getting stuck to a small restroom door inside Bed mattress was really very uncomfortable and flat in the middle. But rest of the stuff was in good working order.

Location is perfect. Rooms were clean and modern looking. All basic amenities were available in working conditions as promised Staff was exceptionally helpful. They held my luggage after check out for free and called for cab in good time. Five stars service

Stayed in August 2023

Non disclosure of the security deposit charges. Your site mentions there is electric kettle in the room but there was non. My security deposit has not been refunded, can they urgently refund please.

Location was very good. I did not include breakfast in my booking. Room was tidy though a bit small. Staff was very friendly

Stayed in July 2023