Room was not cleaned properly, electrical plugs by mirror and sink not operational, furniture wa sticky and stain would rub off onto clothing, bugs in floor around nightstands, staff during morning time very unprofessional and not friendly, asked for outlet To be repaired for three days, had to wait on mabager or owner, who never showed up, was told by morning desk person that cleaning rooms was not his job, hot tub and swimming pool had green tint to them not very ckean, carpet in main hallway not clean, room missing stand for suitcase, recliner broken, for non smoking room, smelled like cigarette smoke, Shane it has went downhill

Location

Stayed in June 2024

The first night they were totally full so I had to park on the side of the street instead of on the lot. But, it seemed to be located in a safe area so everything was fine the next morning. The second night I parked much earlier and got a spot on the lot despite them being a full facility again.

Very caring staff and the complimentary breakfast was great (milk, juice, cereal, yogurt, hot scrambled eggs, sausage links, waffles you can cook in the maker, toast, muffins).

Stayed in June 2024

How dirty it was from the pool to the room.

The pictures and the real deal was not the same. False advertisement for sure.

Stayed in May 2024

Staff was rude, messed up reservation, refused to look up ADA guidelines while repeatedly violating them, and generally made our check in and stay miserable.

The pool and one hot tub were working.

Stayed in March 2024

Hot tub didn't work and that's why we booked there

Hot tub didn't work even after we site said they had one

Stayed in April 2024

Waterfall in pool was the favorite

Stayed in April 2024

N/A

Location

Stayed in April 2024

I asked for extra towels and didn’t get it

The privacy

Stayed in March 2024

Can't say I didn't like anything everything was nice

Everything was excellent the breakfast was simple but Everything was good

Stayed in April 2024

Good location

Stayed in March 2024

I paid for a suite and got the same room as any other normal room....

Stayed in February 2024

Nothing worked, from the phone to the tv to the a/c.

Indoor swimming pool

Stayed in March 2024

indoor pool had tiles missing from bottom of pool. big safety concern for feet.

did not nave breakfast

Stayed in March 2024

The spa tub wasn't cleaned and there was a dead roach on the floor

I liked the room's setup

Stayed in March 2024

Everything was perfect.

Love where the hotel is in the middle of town,very clean. The owners were so very nice. Our heater in our room didn't work and he changed are room for us,even moved our baggage for us. There's à movie theater across the street and taco bell on the street next to the hotel. We will Definitely come back and stay here.

Stayed in March 2024

The shower did not get hot enough to take a shower and the breakfast was not much to choose from but what was there was great!

The best room I’ve stayed in for years of traveling! Very impressed with everything about it especially for the price. Will definitely come back a lot here.

Stayed in February 2024

The first room they assigned us took wreaked of smoke like someone was chain smoking in there for days. They gave us a new room. The room smell musty. The carpet hadn’t been vacuumed, comforter and sheets were stained, sheets smelled, shower drain was very rusted - so much that once water was turned on the water was orange, mattress was thin, some lights didn’t work. The staff was nice however when checking out she was outside smoking and rather than coming inside to assist me she just waved at me to drop off keys on front desk.

The staff were pleasant.

Stayed in January 2024

There was toenail on our floor from another person before us the water faucets was lose and shaking there had been Sheetrock on ceiling falling off there was used toilet paper behind stool some lights did not work and door to bathroom handl sometime would not let you out

Front desk was nice and there

Stayed in November 2023

None

Clean and well maintained

Stayed in November 2023

There was nothing we disliked about the property.

This hotel exceeded our expectations. The price was great, the room was so cozy, clean & had convenient accommodations. We had no clue there was a pool, and it was a super cool pool with TWO hot tubs. We didn’t use them since we had the executive suite with the jacuzzi tub which was absolutely amazing. The location was awesome! Across the street from downtown with lots of restaurants, cool shops & historical sites. The breakfast was great! Staff was very friendly. All around wonderful visit, can’t wait to come again and bring our kiddos.

Stayed in November 2023

It was awful and we paid cash the first day for a suite they still owe us a 50 dollar deposit the next two days they charged our card for and we had left st 9am

Stayed in November 2023

Toilet seat was a little loose. Key cards stopped working

Staff was very friendly, and accommodating. Pool and hot tubs were awesome & relaxing.

Stayed in October 2023

I booked the room for a friend and it was 77$ I was told when I arrived that I needed my name on the reservation even though I was booking it for them I added my name and then was told even though I used a card that I needed to put a deposit. I told her to use the card I had made the reservation with. I had used a virtual card because I was waiting on my bank to reissue my card. She said she couldn’t do that because the booking site uses a different number so I gave her a different card that had my name on it to verify along with my license to which she told me I needed to use the same card but she had no idea what card it was because the way the booking process worked. So how would it matter or how would she know if it was the same card or not she told me she had no way of knowing but somehow that changed when I gave her my card and ID then she proceeded to ask if I was allowed or if my guest I was booking for were allowed on property. I told her yes and in fact I had stayed there for 3 weeks in between my moving to a new location after a few more minutes if her (the owners wife) making excuses and whatever she was doing she decided to not honor my reservation. So I asked for her to cancel the reservation and return my money to which I was told some excuse about it had to be done through the website I sent several emails to both but have yet to receive the 77$ I paid. I don’t know who to contact I have sent messages to booking and attempted to send messages to the apple tree. I don’t think I will be making anymore reservations I will still with comfort lodge from now on might be more costly but it’s worth it for better customer service and better quality rooms and all involved. Please advise me on the best step to get my payment refunded.

Stayed in September 2023

They refused to give me a receipt. Said I had to get it from you all and still don’t have it

Location

Stayed in October 2023