Swimming in the indoors wave pool, couldn't swim in the 6 feet area

Loved everything

Stayed in May 2022

We booked for the family holiday weekend but the water park was closed 1 week for maintenance and no one informed me until I checked in

Stayed in April 2025

The waterpark had so much hazards. Screws and nails sticking up. My daughter got hurt multiple times. We had to switch rooms twice. The second room we got was still disgusting. Hair in the tub, the sink didn’t work, furniture was moved around so we had to move everything back. I’ve been asking for a refund for months. The refunded me partial and then they say that booking took the rest of the refund. I am still in the process of figuring out who has my money! I want my money back!

We have been a regular customer for the past 3 years for at least 2 times a year. We will not be returning.

Stayed in February 2025

Aquatopia was closed and that was the whole purpose driving 3 hours there.

It’s an indoor water park.

Stayed in April 2025

Could not enjoy full day as paid for. The water park was closed on second day for cleaning. We received no notice of this situation.

Room was spacious

Stayed in April 2025

There was only 1 main restaurant within the hotel so no variety. The bed was very uncomfortable. The arcade prize system was confusing and very expensive. They should match Kalahari gaming. We were given a half eaten fruit platter in our cabana because they left an old one there and didn’t realize. There is no barcode for food orders so you have long waits for someone to walk by.

Staff is excellent and so friendly they are the stars of the whole experience. Cabana itself was very nice and cozy.

Stayed in April 2025

Little to no help from staff on checking in or grabbing luggage/bags. No carts available ever. The kids and I were woken up at 7 am from security banging on our door. I answered and was told I’m sorry maintenance sent me. I asked for the reason and was told I’m not sure. Idk maybe they told me the wrong room. She said sometimes the sensors just go off in rooms. Kids are now crying because we’ve just been woken up to banging on our door and security has me outside.

Kids pool was good. Hot tub was cool.

Stayed in March 2025

The check out counter i gave them a bag of perishables to put in the fridge. While i continue the water park adventures. Received the food at departure warm. Lost $40 worth of food that my girls wanted to eat on the ride back home.

The room and water park always the best it was my third time visiting the resort

Stayed in March 2025

Lazy river was closed today per my daughter

Stayed in April 2025

It was horrible the shower curtains had blood on them the outlets in the room did not work and the TV kept messing up I was promised compensation for my inconvenience but nothing was handled

Stayed in March 2025

This place was awesome will definitely go back!!!

Stayed in March 2025

The waterpark looks looks worn out, The food and snacks are overpriced Snow tubing is overpriced.

Location, variety of restaurants and fun activities

Stayed in March 2025

The beds were hard and the pull out couch was horrible the food in trailsend was not so good and when we asked for a window seat we were told no but the people behind us were able to be seated there. When we spoke to the female supervisor she acted like she wasn't listening and had no empathy

Being able to slide open the pati door and sit outside

Stayed in March 2025

Staff was ok. Buffet was terrible for dinner. Extremely hard to get the very expensive tickets for tubing

There’s a lot to do

Stayed in March 2025

There wasn’t water to shower or flush the toilets for 3 hours before decided to leave so could shower before dinner, they had no estimated time of repair just guessed by the evening but they wouldn’t refund the night’s stay or give any percentage off. Parking was very expensive on site for self parking.

The resort was large and the skiing was close.

Stayed in March 2025

Too expensive and too worn out for the price

Location

Stayed in February 2025

Nothing at all

Very well located for skiing and waterpark

Stayed in March 2025

Everything is overpriced, the Waterpark is cold, the hot tub was freezing, the food quality is below average and the staff's knowledge of policies and procedures needs to be reiterated, rhere is al lot of miscommunication. However there is 1 outstanding employee who was very kind, helpful and friendly, his name is Andy and he brought our bags to the room. All your employees should be like him

Stayed in March 2025

The food selection!

Everything!

Stayed in March 2025

It was ok

The view

Stayed in February 2025

my son got staph infection requiring hospitalization

breakfast

Stayed in January 2025

Very mediocre beat up accomodation, super crowded and loud- hard to fall asleep, even with earplugs.. Ok breakfast (18% service charge included..), nice pizza by the arcade, terrible sandwish shop by the reception (sandwish had a hair in it 🤢), poor coffee place in the lobby- terrible coffee and hot coco was just melted sugar 👎 Aquatopia needs a lot of work, everything looks old and rusty, this place has not seen new slides or improvements since the 20th century

Location

Stayed in February 2025

Everything is good

Clean rooms nice staff

Stayed in January 2025

No wheel chairs available room was a far walk for person with cane no enough seats in lobby for elder people when the line to check in is extremely long

Stayed in January 2025

Buffet price too expensive

My second time and with my family and we love it

Stayed in January 2025