Growing pains with current construction in reception area and breakfast area, but, the rooms were clean, spacious, and comfortable.

Stayed in May 2023

good location with free shuttle bus

Stayed in May 2023

it was clean and comfortable

it was central to a lot of things

Stayed in February 2023

excellent service

Super clean

Stayed in February 2023

The king suites are all upstairs 😊

everything especially the friendly efficient staff like Jon at the front desk

Stayed in January 2023

updated mattresses and pillows

very clean, great location.

Stayed in December 2022

This hotel seems to be converted from a 70s/80s Sunbelt city apartment complex. My room had a full kitchen and large bathroom. Very clean and nice. Staff is very nice

Stayed in December 2022

The staff were rushing to take the breakfast away before 9 am. We got there at 8:45 am so we barely got anything to eat.

Good location for road trips. The hotel has everything you need and you don’t need

Stayed in December 2022

I’ve been staying at Chase Suite since I was a kid. I still love to stay every time we visit El Paso. Service is excellent, food is good and the rooms are incredible.

Stayed in November 2022

parking was a challenge

spacious clean room

Stayed in December 2022

I liked everything

everything

Stayed in December 2022

the pillows were so small and when asking for more they couldn’t accommodate

the room

Stayed in December 2022

installations are a little old now and they keep charging a good price that new properties are charging same amount

location, size of room

Stayed in November 2022

That its hard to book here its always sold out

The space was perfect for my family

Stayed in November 2022

Towells were not so clean and some furniture is old.

The location and the suite concept, two separate rooms and a sofa.

Stayed in October 2022

The walkways were very narrow and hard to navigate with luggage bags. Outdoor lighting/ signage could be better as the property is quite big and confusing to find your suite at night. Water faucet in tub continuously runs when using showerhead, tub faucet also not fully affixed to wall.

I liked the complimentary airport shuttle and closeness to the airport and Fort Bliss. Staff were kind and helpful.

Stayed in September 2022

nothing

quiet, pool and spa were nice

Stayed in August 2022

friendly and informative staff - Erik at the front desk was the best! Had quite a conversation with him upon check in. Being an employee in the hospitality industry and being a manager at my property, he did a fantastic job checking me in. when I asked how long he had worked in hospitality, he told me he had just started about 6 months ago. I wouldn’t have known unless I asked. very amazing customer service! we enjoyed the very clean property and the suites were stocked with everything we needed during our stay down to the teaspoon

Stayed in August 2022

No complaints

It was like your own lil studio apartment

Stayed in July 2022

great location. comfy beds & room.

Stayed in July 2022

Staff communication amongst themselves about customers extending a stay. We were double charged.

Stayed in July 2022

the initial room given to us was already occupied.

the setup is perfect for families

Stayed in July 2022

Staffs deployed on 4 July (holiday) wasn't friendly in comparison to the usual staffs. Guy that was managing the breakfast was just drawing on his piece of paper just behind the food counter even when people started coming in. No smiles, no greetings and the waffle paste wasn't well blended, skillet eggs were a tad cold. Not much of an issue actually, but after getting friendly greetings and hot food from the two nice ladies managing the food counter for 2 days, the comparison was too great not to mention.

- Pet friendly. - Apartment style living. - Car can be parked close to your 'house' which makes unloading easier. - Lots of privacy. - Rooms are big! Has a kitchen with plates/utensils/pan/microwave/oven etc. Fyi, no condiments. Tv area with sofa and low table. Dining table with high chairs and a work table with a work chair too. - Toilets are well separated. Vanity outside and bathing/toilet bowl inside separated by a door. - Breakfast is simple but very sufficient for a full meal. Skillet eggs/bacon taste nice too. - As we were travelling with my rabbit, carpet cleanliness was of utmost importance as she's closest to the ground. I was very relieved upon entering the room. - I'll choose chase over any higher star hotel. - Usual staffs were friendly. We checked in after midnight, and the counter lady was still smiley even at that hour.

Stayed in July 2022

property was nice and clean! Front desk staff were so kind and helpful

Stayed in June 2022

Rooms were great. Breakfast was “ok”. Would have expected a few more offerings to match the room.

Stayed in May 2022