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Reviews of Plaza Inn & Suites 3 stars

931 Dual Highway, Building A, Hagerstown, 21740, United States

#20 of 23 hotels in Hagerstown

Guests' Choice

Review score

Based on 250 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.4

  • Location

    6.1

  • Facilities

    5.1

  • Staff

    6.3

  • Value for money

    5.2

  • Free WiFi

    6.1

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Showing 1 – 25

  • Reviewed: 7 March 2025

    4.0
    Worst experience in my stay in hotel in the us
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Anything here is satisfactory they only take the money for limited service that’s horrible even during me extended my stay when I decided to check out before the due day they refuse to reimburse me claiming about policy for a very poor Anyway I left because I had enough

    There no breakfast, no restaurant this is terrible hotel to stay Not recommended

    Stayed in March 2025

  • Reviewed: 26 November 2024

    5.0
    I felt unsafe and couldn't enjoy a peaceful sleep with people sipping in and out of the hotel.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    It doesn't looked properly kept, the room looked very rough and the bathroom could use some renovation.

    I didn't have breakfast but liked the location of the Hotel

    Stayed in November 2024

  • Reviewed: 28 October 2024

    3.0
    Not happy.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 1 night
    • Submitted via mobile

    Wasn't much. Though we paid extra for early check in, the room was not fully prepared. Tub was dirty with bugs in it. The bed had the ceiling pop corn material in it, Under the blanket. How do you get that material under the blanket of a clean bed. We paid fill price but the owners were having a party in the pool area for family only. When we told the front desk about those issues, the desk clerk handed my wife some cleaner and said sorry, no one available due to the party. And, though the whole hotel has no smoking, the smell of pot is every where down the hallways. As for trying to sleep, the fan mode does not work on the air units so no white noise available. Pitch silent in the room except when emergency vehicles drove past, about every 10 minutes.

    Stayed in October 2024

  • Reviewed: 7 September 2024

    4.0
    Disappointing
    • Couple
    • double smoking
    • Stayed 7 nights
    • Submitted via mobile

    Cleaning staff was unreliable. It didn't feel very safe. There was no coffee maker in room. There were no ice makers or vending machines near. Everything was behind the check in counter, which was a very long walk for someone who is disabled.

    The lady who checked us in was very helpful.

    Stayed in September 2024

  • Reviewed: 15 July 2024

    4.0
    So dirty & disgusting
    • Leisure trip
    • Couple
    • double smoking
    • Stayed 1 night
    • Submitted via mobile

    It was so dirty.

    Dirty!!

    Stayed in July 2024

  • Reviewed: 30 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was clean but had musty smell

    Stayed in June 2024

  • Reviewed: 27 June 2024

    5.0
    Not the most safest hotel...
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    I don't like the fact the have to hold a security deposit, I don't like the safety around the property, I don't like bugs in my room, I didn't like the burn holes in my bed spread, so I'm not even sure if they change the sheets?

    It doesn't feel safe on the property, lots of rough people lurking about... The rooms are big, however they're not the cleanest, my bed spread had burn holes in it and there was bugs in my room.

    Stayed in June 2024

  • Reviewed: 8 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Very dirty room. Pillow cases and towels were not changed. Hair and dirt everywhere. We scrubbed the place down with disinfectants and bleach and was able to try and enjoy the rest of our stay.

    The suite was spacious and the pool was nice.

    Stayed in April 2024

  • Reviewed: 12 March 2024

    6.0
    Again, I was travelling to do follow up on multiple locations for my company so it was ok.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The hotel staff that checked me in was extremely rude. I am traveling on business and she treated me like I was some sort of criminal.

    It was ok for what I expected. A bed with a shower

    Stayed in March 2024

  • Reviewed: 4 March 2024

    3.0
    Served it’s purpose but not recommended.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Location, clientele, cleanliness, layout, pool not available, poor locking mechanism on sliding glass doors, people smoking in the building, toilet in a “closet”, no coffee maker, ice machine broken

    The jacuzzi tub even though it was dirty

    Stayed in March 2024

  • Reviewed: 2 December 2023

    4.0
    Pricey
    • Leisure trip
    • Family with young children
    • double smoking
    • Stayed 1 night
    • Submitted via mobile

    Being over charged for my kids to stay 10 per kid per night and I paid nearly 600 for one week not including 40 extra per night for my kids and I was put on the cheaper side had no microwave and a 22 inch TV . Karen was the bomb she was super awesome

    Waffles

    Stayed in October 2023

  • Reviewed: 28 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • double smoking
    • Stayed 3 nights
    • Submitted via mobile

    I seen roaches the carpet was dirty the sheets had burn holes there was no microwave thethe head board came down when I moved the bed

    They allow pets and they have non smoking and smoking rooms that not by each other

    Stayed in November 2023

  • Reviewed: 22 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was lost when I checked in. There was a breakfast listed but they didn't serve anything.

    The room has a nice veiw of the pool in the center

    Stayed in November 2023

  • Reviewed: 28 September 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything.

    Nothing

    Stayed in August 2023

  • Reviewed: 11 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    the shared microwave in the hall

    Stayed in July 2023

  • Reviewed: 7 August 2023

    3.0
    • Leisure trip
    • People with friends
    • double smoking
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 31 July 2023

    4.0
    Wouldn’t book again. Fine for the one night I had.
    • Solo traveller
    • double smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled of smoke even though hotel was non-smoking…front desk told me I was getting a king bed and I got two full size…the receipt I signed after payment of $35 for my pet…said dogs under 75lb are $15 and my dog was under 75lb…was refunded but had to bring it up, glad I read the agreement. There was hair on my bathroom towels and the counter was not clean…and burn holes in my bedding.

    Location was fine, atrium was pretty though I didn’t get to use the pool as my trip was too quick.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    3.0
    It’s a place to lay the head.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was unfortunately not very clean. Our room had an odd smell to it. Several hairs and stains were in our bedding, the bathroom was unfortunate and the towels were very cheap. There was a small coffee machine in the lobby that I wasn’t comfortable drinking from.

    The location was easy to find, the main lobby had a nice layout and you could tell it was being remodeled.

    Stayed in June 2023

  • Reviewed: 13 July 2023

    5.0
    Okay
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Smell, neatness, ceiling paint falling on the floor, breakfast’s not always guaranteed

    Swimming pool

    Stayed in July 2023

  • Reviewed: 4 July 2023

    5.0
    The location was convenient
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I was there for 5 nights, not one day my room was cleaned . I got non-smoking room, but smelled like a smoking room.

    The location

    Stayed in June 2023

  • Reviewed: 4 June 2023

    4.0
    $69 a night you get what you pay for. can’t complain much when it’s per diem
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 12 nights
    • Submitted via mobile

    maintenance banging and drilling past 12:00 at night. druggies running around all over the parking lot.

    the room was comfortable

    Stayed in May 2023

  • Reviewed: 29 May 2023

    6.0
    A good night's sleep, and a dip in the pool, but nothing else.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was a joke; half gallon milk inside a small fridge for (2) selections of cereal stored inside a container. A toaster for bread. No orange or apple juice. No protein, no eggs, no donuts and no muffins. No USB ports, and had to unplug a lamp to plug in phone charger. The curtains are okay, but don't block sunlight well. Bathroom facet had low water pressure. Sheet had a couple burn holes, likely from smokers. Bathroom had a faint smell of smoke, likely from people smoking in the bathroom. Had small coffee maker, but no coffee packs to make coffee. 2 tiny Dixie cups for water. One towel had some blacks marks in it. No facial tissue. No floor towel to step on when coming out of shower. Only one tiny bar of generic soap.

    Hotel has an indoor pool. The King sized bed was nice and firm with a good selection of pillows. Nice TV with a good selection of cable channels. Lighting was okay. Fridge worked. Non smoking room. A small bottle of shampoo/conditioner combo.

    Stayed in May 2023

  • Reviewed: 9 May 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in April 2023

  • Reviewed: 30 April 2023

    3.0
    Great location to my client.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs a little more attention to cleanliness. There's no way to maneuver tv channels except cycling through every one. Why is there not a microwave in the room? There is a community microwave in the hall. I never did find the elevator.

    Great location to my client.

    Stayed in April 2023

Showing 1 – 25

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