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  5. Reviews of Clarion Pointe Downtown

Reviews of Clarion Pointe Downtown 3 stars

454 James St., Syracuse, NY 13203, United States

#12 of 14 hotels in Syracuse

Guests' Choice

Review score

Based on 407 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    7.2

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    7.0

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Showing 151 – 175

  • Reviewed: 2 May 2024

    1.0
    Never stay there
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was dirty and in bad area

    Terrible. Drug effected people in car park

    Stayed in May 2024

  • Reviewed: 29 April 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room First Floor - Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Everthing

    Nothing

    Stayed in April 2024

  • Reviewed: 23 April 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nothing

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Sai was great
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the breakfast but I am a picky eater.

    Sai was very helpful.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    1.0
    Ghetto
    • Leisure trip
    • People with friends
    • Queen Room with Roll-in-Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor service, there is plywood on the windows and dirty

    Poor service

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Great!
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-in-Shower - Accessible/Non-Smoking
    • Stayed 1 night

    Clean room, good breakfast. Check in staff nice

    Stayed in March 2024

  • Reviewed: 25 March 2024

    3.0
    Poor
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The whole hotel needs a renovation, the rooms are claustrophobic, musty smell, old fashioned interior and super trashy looking from the outside. Small pillows and even though it was clean, it gave dirty vibes. The area is sketchy, would never walk around there.

    Easy access to the highways, the mall and some bars close by

    Stayed in March 2024

  • Reviewed: 24 March 2024

    1.0
    they made me make a 150 deposit and i never got it back for no reason they said it would be refunded
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    they made me make a 150 deposit and i never got it back for no reason they said it would be refunded within seven days and i never received my money back, they scammed me for 150 extra dollars on top of my fee to stay for one night only. unacceptable, also they did not inform me of this until i was there.

    they made me make a 150 deposit and i never got it back for no reason they said it would be refunded within seven days and i never received my money back, they scammed me for 150 extra dollars on top of my fee to stay for one night only. unacceptable, also they did not inform me of this until i was there.

    Stayed in February 2024

  • Reviewed: 15 March 2024

    10
    Cozy little getaway for a good price!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked the room we stayed in it was pretty and very comfy. We felt right at home. I wish we could’ve stayed longer but we had family to see and a new camper to sleep in! But we will definitely be back when we are in the area

    Stayed in March 2024

  • Reviewed: 26 February 2024

    9.0
    Great place to stay highly recommend!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The area was a bit sketchy, thank God we didn't have any issues cause we didn't have any business in the surrounding area.

    I was completely amazed on how clean the room was, and the sheets were very soft. The staff was very friendly and knowledgeable. I would highly recommend this hotel. Very close to the restaurant areas downtown and easy access to all other areas.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Being that I am from the country, the city life was a bit crazy for me so the noise was different.

    The room was cute and cozy!

    Stayed in February 2024

  • Reviewed: 10 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location was in a rough area. Coffee pot didn't work and even after I reported it nobody fixed it. The staff was also very hard to understand their english.

    TV. And room atmosphere.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    1.0
    stay away, I would have rather slept in my car
    • Leisure trip
    • Couple
    • Queen Room First Floor - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    stayed in room 112 at the clarion pointe downtown. The bedspread and comforter was dirty it had multiple brownish stains, realizing this too late we had to sleep on top of the bed without any covers, resorting to using hoodies as blankets. Couldn't watch television because the TV was frozen on the clock screen.The coffee maker was not cleaned out and contained a bag from the previous guest. We went to the lobby for our included hot breakfast and we were met with overcooked scrambled eggs, greasy, rubbery sausages and soggy hash brown patties. the area is pretty rough and the surroundings of the apartment are covered with trash, construction blocks and chainlink fences, without exaggeration the worst hotel experience I have ever had.

    staff was kind, we weren't killed

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The staff was really kind and the gave fre breakfast

    Stayed in January 2024

  • Reviewed: 25 January 2024

    1.0
    Very poor
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    As above, it was in an unsafe location, and I elected to leave.

    I never stayed. I checked in, but elected not to stay, after I understood the location was not necessarily safe. The staff actually told me as much.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Good stay for the night
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing

    At first site the outside of the hotel didt look clean but the rooms were excelent

    Stayed in January 2024

  • Reviewed: 6 January 2024

    5.0
    No hot water by the morning.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    There was no hot water in the morning and an inconvenient hotel employee came to our door at around 10:40 to tell us about check out at 11 pm. Obviously I will not return to this hotel.

    The bed.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It's a motel!!

    Stayed in December 2023

  • Reviewed: 30 December 2023

    10
    Great Value and Clean
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing. I would stay here again!

    This seemed more like a motel but for the price and great service it was well worth the cost. It is in a really convenient location to downtown night life. I call it walking distance because I like to walk. It was about 14 minutes to all the bars and restaurants to walk. The breakfast was delicious. The staff was friendly and helpful.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    1.0
    Very poor
    • Business trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This place ia horrible, no accommodation of nothing I totally advice no one to go here's. Very bad place

    Staff was n'as-tu, not helpfull

    Stayed in December 2023

  • Reviewed: 29 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The staff

    House keeping kept waking us up and knocking on the door even though we put the do not disturb sign out, and the hotel didn’t even offer free water.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    5.0
    Cheapest hotel near the oncenter. Served its purpose
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Semen or mucus on the wall

    Comfy and clean bed, attentive staff.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Best hotel in Syracuse

    Stayed in December 2023

  • Reviewed: 28 November 2023

    1.0
    Rude Indian front desk worker
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The man at the counter was rude , to the point I won’t be staying again. the wifi didn’t work and the audio on the TV was broken . As a international traveller I’ve stayed at this location 3 times now and will be choosing another hotel next trip.

    Clean

    Stayed in November 2023

  • Reviewed: 26 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    You need to use two remote controls simultaneously. One controls the Direct TV box, another controls the TV. Not very convenient.

    Breakfast

    Stayed in November 2023

Showing 151 – 175

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