901 Bank Street, Richmond, VA 23219, United States
#15 of 73 hotels in Richmond
Guests' ChoiceBased on 563 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 14 April 2025
Jacobcrim
United StatesMy friends and I traveled from out of town for a concert. With three of us it was nice finding accommodations that were centrally located and allowed for each of us to have a sleeping arrangement. The suite was spacious as was the bathroom. The valet offer is great because you're so close to many amazing bars and restaurants. We walked all over downtown. The fold out couch was not comfortable but when are they ever? It would have been smarter to just sleep on the couch as it was comfortable and long enough. Overall, a great hotel for a night or two. Will stay here again due to the location and spacious rooms.
Stayed in April 2025
Reviewed: 13 April 2025
Claire
United StatesMini bar options would have been nice!
Super comfy beds, Nice staff, very clean! beautiful location but if you’re driving, no parking options besides $37 valet
Stayed in April 2025
Reviewed: 11 April 2025
Lacombe
United StatesShower leaked (couldn't stop the water flow) Toilet kept running (couldn't get it to stop) Need to align the online digital experience with in person. No one was at the front desk or valet when I arrived and there was no sign saying "be right back." I was told via the app and in person that valet parking was $33 yet was charged $37 which I realized only post my departure. When I called re: this the person who helped was friendly but the initial response was "oh yea, the price went up" and was going to leave it at that until I challenged to say you are marketing one price and charging me another. It was eventually resolved.
Convenient location. Great price. Love the layout of the room, comfort of the sheets. Love the texting ahead of check in, online check in, opportunity to add things in advance. Really set a nice tone of engagement, efficiency, etc.
Stayed in April 2025
Reviewed: 7 April 2025
Terry
CanadaSome things are showing their age, like the shower fixtures and furnishings.
The room is very spacious and comfortable.
Stayed in April 2025
Reviewed: 3 April 2025
Jeremy
United StatesThis suite was much larger and nicer than “luxury” hotel rooms I’ve paid too much to inhabit.
Stayed in March 2025
Reviewed: 28 March 2025
Miriam
United StatesSnack room / snack options
The rooms are very spacious and the beds are soooo comfy!
Stayed in March 2025
Reviewed: 17 March 2025
Paladino
United StatesNothing
Great value
Stayed in March 2025
Reviewed: 9 February 2025
Hope
United StatesFaucet and shower had issues
Location- nice suites! Kitchen area- work area! Kind employees at front desk and doors
Stayed in February 2025
Reviewed: 28 January 2025
Jr
United StatesNothing
Breakfast was great
Stayed in January 2025
Reviewed: 27 January 2025
Krs
United StatesGood location, friendly staff.
Stayed in January 2025
Reviewed: 9 January 2025
Chuck
United StatesStaff pleasant. Helpful Room was a suite. Comfortable and quiet
Stayed in January 2025
Reviewed: 3 January 2025
K
United StatesSofa bed super uncomfortable and old, thin mattress.
Room was very nice and breakfast was very good.
Stayed in December 2024
Reviewed: 2 January 2025
Melissa
United StatesThe first night we arrived (Sunday), the front desk person and valet were professional but not friendly. It seemed like we were inconveniencing them. Also, the shower in the room was tricky. It was challenging to get the water hot or colder at times. There was a slight chemical smell in the hotel hallways. The staff and valet the last day of our stay (Wednesday) were much friendlier and more approachable.
We loved the room size, location of the hotel and comfortable beds.
Stayed in January 2025
Reviewed: 1 January 2025
Jack
United StatesRoom was spacious and bed was comfortable
Stayed in December 2024
Reviewed: 1 January 2025
Julie
United StatesWorn common space with basic amenities
Great location and spacious room.
Stayed in December 2024
Reviewed: 27 December 2024
Rich
United StatesA little bit pricey for one night.
Always a good stay. People are nice and the accommodations are fine.
Stayed in November 2024
Reviewed: 19 December 2024
Jkbee72
United StatesThe elevator was a bit small and I did smell smoke in the hallways. I also noticed the tub didn't drain very well.
The room was beautifully furnished and clean!
Stayed in October 2024
Reviewed: 8 December 2024
Samuel
United StatesThe pillows were uncomfortable
The location was key, the room was clean and modern and the staff was friendly
Stayed in December 2024
Reviewed: 8 December 2024
Suzette
United StatesSome areas need upkeep and it was weird in that most areas look like they started decorating for the holidays then stopped. There was a very tall ladder by the tree that sat there for 2 days during our visit and was still there when we left and no one seemed to be using it .Also, the person working the bar was a bit rude like she didn’t want to be there- the person she was training was very nice. Pillows were plentiful but not comfortable
Location
Stayed in December 2024
Reviewed: 5 December 2024
Paige
United StatesCould use a little cosmetic spruce up, shower not that hot and bathroom fixtures kinda sketchy. Leaky, slow drains,ect.
The staff is excellent. Front desk, valet, Bartender (Maria?) was wonderful!
Stayed in December 2024
Reviewed: 1 December 2024
Lea
United StatesWhen we first arrived, the air conditioning was not properly working in the living room areas of our two rooms so we had to call maintenance to fix it. They came super quickly and helped us turn it on so that it blew at a comfortable temperature.
The staff was extremely friendly and helpful. We booked two Roomy Queen suites and they were so perfect for a larger group. We loved having the living room area as an additional space to hang out and get ready.
Stayed in November 2024
Reviewed: 30 November 2024
Ashley
United StatesN/a
Our rooms were huge and very accommodating for 3 people. Staff were super friendly, great location and bar/ restaurant on site.
Stayed in November 2024
Reviewed: 25 November 2024
Louis
United Statessome scratches and dings on some furneture, some areas show heavier use
Stayed in November 2024
Reviewed: 11 November 2024
Orit
IsraelThe valet parking was too expensive and very inefficient. It was more of a burden than value.
We took the suit therefore it was wide and comfortable.
Stayed in November 2024
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