the room did not have a microwave, there were no luggage stands, and the refrigerator was unusually small. there was no free coffee where you can walk up and help your self. You have to buy the coffee and the hope the $10 a day rebate covers the cost of the overpriced coffee. The room only had one drawer and half of the drawer was occupied by a safe. For $400 a night this place was a disaster.

waterfront location

Stayed in April 2023

Staff was not friendly at all only to certain guests

Stayed in March 2023

The pillows very flimsy.

Beautiful and spacious rooms, very clean. The grounds are immaculate and a great beach.

Stayed in March 2023

This reservation was not made by me. Waiting

Stayed in March 2023

There is a $20/day resort fee. Then, you had a $10 credit to be used at the restaurant and another to be used at the little snack area. Annoying. The staff all seemed unhappy and weren’t very helpful or friendly. Room was very small. Even for just 2 people.

Beautiful beach access area and outdoor seating area. it was clean and new.

Stayed in March 2023

Nothing negative to say.

Beautiful setting. Hotel was absolutely wonderful. Beds were so comfortable. Restaurant food and service was amazing. I loved everything about this property.

Stayed in March 2023

For that amount of money, very lacking with amenities.

Room A/c worked very poorly. Shower pressure and nozzle was extremely poor. No way this is a $500 a night room. Very over priced for what we received.

Stayed in March 2023

The WiFi wasn’t the greatest. A microwave in the room would have been helpful. And the pool filter wasn’t working while we were there. But these were all minor things! This was a really awesome place to stay! We will definitely visit again!

Stayed in February 2023

The bed was hard for my taste. They also added a 20 a day fee that I was not informed of. The side door to let you into the building was broken, all you had to do was to pull it open.

The location. The staff was friendly.

Stayed in February 2023

Shower and tub had a slip and fall potential, very slippery

The ocean views

Stayed in February 2023

the management: • rooms cleaned every other day • lunch without coffee • poor attitude

location pool

Stayed in February 2023

we stayed at the hotel for eight hours. We showed up to our room and both beds were not made the blankets were on the floor. There were no sheets in the room the next morning I woke up. Got a shower turn the shower off there was no towels. oh well, however, when I get home a week and a half later, I find out that you guys scammed my card for $2000 extra additional dollars which I have to make a claim for, through my credit card company. This is my second time staying there and I am really in regrets of Jekyll - Marriott.

location

Stayed in December 2022

unfriendly staff Had to buy breakfast - really? dirty floor very expensive-destination fee???

Enjoyed the view of ocean from balcony

Stayed in January 2023

No complaints. I didn't dislike anything. Very nice

The location. The amenities. The $20 credit was very nice. The complimentary bike rental was an unexpected plus as well. Very nice accommodations. I will definitely stay here again.

Stayed in January 2023

Rusty bathroom, broken sliding door. Ice was on the other side of the building. Check out was at 1100 am, housekeeping knocks on the door twice before 1045, so checkout felt rushed. I had to show her a clock the second time she knocked. They charge a non-refundable $20, plus $8 parking. So just be prepared for those on top of price quoted.

Beautiful location and hotel

Stayed in January 2023

nothing

Close proximity to the beach

Stayed in December 2022

The whole property was beautiful down to the details. The staff was all exceptionally friendly, especially the assistant manager. He went above and beyond to make sure we enjoyed our stay. The amenities are top of the line, even the breakfast was great!

Stayed in December 2022

clean, friendly, welcoming. Beautiful all around. We will be back for family reining in April 2023

Stayed in November 2022

The beds are uncomfortable, most of the staff is rude, they add on unauthorized or false charges to your account. The room charging system needs revamped. You can literally charge a 200.00 meal to any room, which happened during our stay. Plus other things were charged which were not ours. They either need to make people show proof of room number or pay as you go. They need more than 1 person with a dinosaur age computer system working to check people in and out. It took us 45 mins to check in and there was only 1 person ahead of us. Took me an hour to check out. All because lack of employees and an outdated system that kept freezing up. Totally uncalled for. Drinks at the bar are overpriced and nothing but water. I ordered a Pina colada and was charged 13.75 for it, it was nothing but crushed ice and coconut milk. However, the bar staff were the nicest people we encountered. Shower also had no water pressure. Our room was entirely to hot, couldn't even sleep. Done no good to turn the ac on because it would default back to heat and 76 degrees, it was 52 outside. So we finally had to prop open the balcony door to get fresh cool air. The property has beautiful and lavish amenities, super clean, but needs lots of updates to systems and repairs to be made throughout.

It's a beautiful property and right on the beach. The grounds, pool, fire pits, and rooms, are all impressive and well designed.

Stayed in November 2022

Our toilet was broken an entire day and they couldn’t seem to do anything about it. We asked for towels and trash to be taken and they basically refused. The staff kept saying we were on the list for a room refresh which would be new towels and trash yet no housekeeping ever touched our room. That is until the morning of our last day when an hour before check out they came to do a room refresh. The hotel fire alarm went off twice around 9 pm on one night then about 4 times at 4 am. There was a dead roach outside our 3rd floor room for our entire stay. Even when pointed out to staff and housekeeping it remained. Overall it’s very sad that a $300 a night room and gorgeous property are being managed so poorly. I actually opted to stay at a different hotel my last night on the island.

This is a very new, very lovely property that is poorly cared for. Absolutely beautiful area away from things.

Stayed in November 2022

After driving from Atlanta a bathroom near the lobby and some signage would have been nice.

Everything was as great as I expected but Starbucks in the lobby BONUS!

Stayed in November 2022

Didn't eat breakfast there.

Stayed in October 2022

just a little chilly

ocean front everything’s close by

Stayed in October 2022

small elevators

the location was nice. good parking. nice facilities.

Stayed in October 2022

There is nothing not to like

perfect location and everything was on site you needed to have a good time

Stayed in October 2022