3555 Centerpoint Parkway, Pontiac, MI 48341, United States
#1 of 3 hotels in Pontiac
Guests' ChoiceBased on 81 hotel reviews
7.9Cleanliness
8.2
Comfort
7.8
Location
8.2
Facilities
8.0
Staff
8.8
Value for money
7.9
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End of dialog contentReviewed: 21 April 2025
Julie
United StatesThe air conditioning unit was loud whenever it would kick on. Refrigerator did not keep items very cold and there didn’t seem to be any way to adjust it. No smart TV so we couldn’t stream shows through the TV from our phone and there was a charge for Wi-Fi.
Staff was very friendly upon check-in and checkout. Let us check in early. The bed was comfortable and the room seemed clean.
Stayed in April 2025
Reviewed: 1 April 2025
Schulte
United StatesMy only complaints would be the location, and a couple issues with cleanliness. There was gunk in the bathroom, particularly around the shower and toilet, which was kinda gross, and there was some stuff behind the beds pillow headboard. The location wasn't anything special, but it wasn't necessarily bad. It was surrounded by factories, and other hotels, so don't count on being within walking distance, or less than a 10 minute drive away from, any sort of store or restaurant. It wasn't in a bad area, and it wasn't loud or anything, there just isn't much in the immediate vicinity.
It's a good, affordable hotel. Awesome, helpful staff, comfortable beds, a nice pool, and a balcony! All kinds of good stuff. Overall, I was pretty satisfied. Despite the couple of complaints that I had, I'd stay here again.
Stayed in March 2025
Reviewed: 29 October 2024
Darlene
United States.
The facility was quiet and clean.
Stayed in September 2024
Reviewed: 19 August 2024
Kathie
United StatesThe staff was excellent. Everyone had a smile on their face and a kind word to offer. I didnt need much but felt certain my request would be taken care of.
Stayed in August 2024
Reviewed: 12 August 2024
Kim
United StatesBooked a king room, but none was available when we arrived.
Staff was awesome. Very clean. Quiet. We would definitely stay again.
Stayed in August 2024
Reviewed: 13 July 2024
Kate
CanadaYou had to request cleaning services
It was near an event I went to
Stayed in June 2024
Reviewed: 3 October 2023
Kelly
United StatesRoom smelled of marijuana off and on throughout the night. Not sure where the smell was coming from
Location convenient lots of restaurants nearby
Stayed in October 2023
Reviewed: 11 September 2023
Jiajia
CanadaProperty is fine.
Not enough staff. We were there for kids US fencing competition. We asked for a room with one queen bed and another sofa bed for kids. No bed sheet and pillows for the sofa bed and my husband called and was told no staff to deliver. Had to go down ourselves and picked up.
Stayed in September 2023
Reviewed: 21 August 2023
Nicholas
United StatesThe room (414) had a mildew/musty smell. It was not horrible but it was definitely noticeable. The price of $600 for two nights seemed extremely high to me. Maybe because of Woodward dream cruise but felt more like a $150 per night hotel instead of the $300.
The location was good and the staff was excellent. I felt the hotel was clean and comfortable.
Stayed in August 2023
Reviewed: 12 August 2023
John
United StatesAirconditioner did not cool quite enough. No breakfast was included. Room and staff were good
Stayed in August 2023
Reviewed: 16 May 2023
William
United Statesbathroom and other areas need updating
everything
Stayed in April 2023
Reviewed: 9 May 2023
Patty
Canadapillows
pool
Stayed in May 2023
Reviewed: 11 April 2023
Jennifer
United StatesIt served the purpose and parking was easy. The staff was nice and the room was clean. The overall property was a little dated but nothing too terrible.
Stayed in April 2023
Reviewed: 6 February 2023
Julie
United Statesthe bed was horrible
the staff was exceptionally friendly and accommodating!! the breakfast was the best I have had in any hotel !!!
Stayed in February 2023
Reviewed: 22 August 2022
Peggy
United StatesAre sliding glass door was messed up took him a day to fix it
Price and convenience.
Stayed in August 2022
Reviewed: 21 July 2022
Scott
United StatesCost for a week night
Very clean
Stayed in July 2022
Reviewed: 6 July 2022
Ray
United StatesThe mattress was definitely worn and not super comfortable. The pool was very small.
Stayed in July 2022
Reviewed: 9 May 2022
Michele
United StatesThe room we were in had a difficult door to open.
Good central location to where we needed to go.
Stayed in May 2022
Reviewed: 17 March 2025
Kimberly
United StatesUncomfortable pillows. Understaffed. I was charged for two rooms and I had one. It took a couple of weeks to get my money back. I had to throw a fit to get it. I'll never stay with their chain again. Everyone passed the buck. Ridiculous. The desk clerk acted like it's not big deal. It was just a hold. Be over in a couple days.No. Don't believe them. I honestly think she used a room for someone on my money. She was rude about it like I was wrong to want my money back. Definitely done.
I found it easily
Stayed in February 2025
Reviewed: 23 February 2025
Tiffany
United StatesThe staff was really friendly! The room was also really nice, and the welcome gift was too cute. Also, getting breakfast included was so worth it because it's from the restaurant.
Stayed in February 2025
Reviewed: 17 February 2025
Kimberly
United StatesThe desk lady took a customer ahead of me who wanted pillows n things. There's no extra help for her to answer the phone or check customers in. She should have made her wait, but it's not a big deal. She did not tell me about the extra money for incidentals and argued with me the next day that she did. Idk. I was tired, so maybe I missed it. I usually don't miss conversations about money. They charged me twice. I'm disputing it. I want my money back.
The bed was comfy. The pillows were not.
Stayed in February 2025
Reviewed: 20 January 2025
Jessica
United StatesThe staff was amazing, especially the young lady at the front desk.
Stayed in January 2025
Reviewed: 27 August 2024
Khmya
United StatesThe staff were nice and helpful. The rooms were very spacious and updated. They allowed us to check in early which was very convenient and the check in process was easy. The room was very clean as well.
Stayed in July 2024
Reviewed: 20 August 2024
David
United StatesNothing
Staff were great. Room was clean
Stayed in August 2024
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