Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Iowa hotel reviews
  4. Clive hotel reviews
  5. Reviews of Courtyard Des Moines West/Clive

Reviews of Courtyard Des Moines West/Clive 3 stars

1520 NW 114th Street, Clive, IA 50325, United States

#6 of 10 hotels in Clive

Guests' Choice

Review score

Based on 58 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    10.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 9 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    No complimentary breakfast. Towel holder broke really easy.

    Quiet, in a good location. Friendly staff.

    Stayed in December 2024

  • Reviewed: 14 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    N/A

    Stayed in October 2024

  • Reviewed: 30 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not provided.

    Room was on first floor , clean and quiet.

    Stayed in September 2024

  • Reviewed: 10 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Noisy. We could hear people in the hallway and upstairs. Our room was right next to the side door entrance. We could hear the clicking of the lock every time someone entered. Was not very pleasant at 5am!

    The room was clean.

    Stayed in June 2024

  • Reviewed: 9 October 2022

    7.0
    Poor representative for this company
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Laurie S. Was at the front desk when we checked in. People like her should never be the first person you encounter in a business. Not friendly or welcoming. Didn't want to address the problem we had with no regular coffee in our room. The next morning she saw us at the front desk waiting to speak to someone she looked my daughter straight in the eye more than once and didn't respond to us. When she finally came to the desk we asked to have our trash taken out and our coffee replenished. Her response to that was if we wanted that we should have told her the previous night. Dealing with her as a representative of the business was not a pleasant experience.

    Clean and comfortable beds

    Stayed in October 2022

  • Reviewed: 1 June 2022

    7.0
    Disappointed-expected more
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was no microwave in the room; fridge was extremely small; king bed was too big for a room that size-had to squeeze between bed and sofa to get out one side; tried to open closet mirror doors and they almost fell off the track. I expected more from a Marriott hotel. Very disappointed.

    The room was very clean and was conveniently located.

    Stayed in May 2022

  • Reviewed: 9 January 2025

    10
    A great place to stay.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    nothing

    clean and comfortable rooms. Staff was friendly and helpful. parking was easy. main lobby area was nice and open. the facility was clean and well maintained.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Booking.com did not display the correct picture of the room that we expected to have when we arrived.

    We did not have breakfast.

    Stayed in December 2024

  • Reviewed: 11 November 2024

    10
    Great location, Very Comfortable.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    VERY clean. The most comfortable hotel beds ever.

    Stayed in November 2024

  • Reviewed: 26 October 2024

    3.0
    Would not recommend and would not come back
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff, especially manager on duty nor friendly, not helpful at all. Bathroom not clean.

    Stayed in October 2024

  • Reviewed: 27 September 2024

    10
    great trip
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    na

    service

    Stayed in September 2024

  • Reviewed: 12 June 2024

    5.0
    not my destination chain anymore
    • Business trip
    • Family with young children
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    slow check in. the restaurant wasn't open on Sunday (per location, NOT CM) nor was it open for bkfst. NOT for the solo business traveller anymore!! The room smelled like urine and was small and cramped.

    the staff was helpful

    Stayed in June 2024

  • Reviewed: 14 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The hot tub needs to be fixed the jets shot the water up in the air and not the way a normal hot tub would be, also one of the railing is broken.

    Everyone was very nice and very helpful.

    Stayed in November 2023

  • Reviewed: 4 October 2023

    5.0
    Probably should have been offered something for the safety issue with the grab bar.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed
    • Stayed 1 night

    The grab bar in the tub was unattached at the bottom. It came away from the wall. I did report it to the staff.

    Good but expensive.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    5.0
    Served my purpose
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Felt like a little more attention to cleaning and maintenance. Sink very slow to empty and body wash completely empty

    Location was what I needed and price was ok

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The layout is a little confusing

    Good location and the gal at the front desk was very nice.

    Stayed in August 2023

  • Reviewed: 11 June 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The worst front desc stuff ever I’ve ever met.

    Stayed in May 2023

  • Reviewed: 5 June 2023

    3.0
    Used to be a Favorite Stay...
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    I tried each day to get service for the room. There is a huge disconnect between the front desk and housekeeping. I also requested to speak to the Assistant manager on 2 occasions. The message I received was you can contact him at 11 when he comes in. He didn't respond to my request the whole week I was there. Finally had to go to General Manager at the end of the week. He rates (Matt) a zero in my eyes. The front desk has no support when trying to handle a situation. Shared this with GM.

    I had great front desk people with Tiera Parker and Kaitlyn. They were excellent to communicate with. Laurie was good also.

    Stayed in June 2023

  • Reviewed: 3 April 2023

    4.0
    Just basic hotel with no amenities.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The TV was located beside the bed so we had to turn our head while watching in bed so was hard on our necks.

    No breakfast offered

    Stayed in April 2023

  • Reviewed: 17 March 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    No pool, restaurant on site...NO! The website lied about these things. Staff was unprepared.

    Clean,

    Stayed in March 2023

  • Reviewed: 20 October 2022

    3.0
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 26 September 2022

    6.0
    Pleasant
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room was small, esp. when couch was pulled out. Toilet ran whole time, would not flush last day. Trash can too small to be useful. Pool was closed. Fridge not very effective. It was a small room for 3 people!

    Location, parking, room easy to find, bedding available

    Stayed in September 2022

  • Reviewed: 26 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Sink was blocked and wouldn't drain. Looks like bloody stain on carpet going into bathroom.

    Location. Check in.

    Stayed in August 2022

  • Reviewed: 19 June 2022

    4.0
    Would not stay here again.
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We entered our room and it was so stale and warm. I turned the air on and it took a long time to cool the room, but the air conditioner was also very loud with not only the noise of running but then an additional humming noise. Within 5 minutes, my allergies were triggered and I became congested. The toilet was so loud once flushed. It made a screeching sound for several minutes after. The only reason I did not ask for a different room was because we got in around 11:00pm after driving 15 hours and we just wanted to go to bed.

    the lounge area and courtyard are nice.

    Stayed in June 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: