2631 West Northwest Loop 323, Tyler, TX 75702, United States
#32 of 35 hotels in Tyler
Guests' ChoiceBased on 216 hotel reviews
5.2Cleanliness
5.8
Comfort
5.9
Location
6.6
Facilities
5.4
Staff
6.6
Value for money
6.1
Free WiFi
5.0
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End of dialog contentReviewed: 8 March 2023
Raul
United Stateseverything staff was rude rooms where filthy a lot of shady people around the property
nothing
Stayed in January 2023
Reviewed: 1 March 2023
Dominique
United StatesI didn’t even get the room lights was out at the facility my n my kids had to sleep in my car
I didn’t even get the room lights was out at the facility my n my kids had to sleep in my car
Stayed in February 2023
Reviewed: 22 February 2023
Amy
United StatesNothing I had the worst case of bedbugs. I had to go to the Dr. for meds to treat the itching and sores. They didn't serve any breakfast.
Stayed in January 2023
Reviewed: 26 January 2023
Johnathan
United Statesthis place is nasty had roaches, no hot water, they lied saying that there was going to be breakfast. when I woke up one time all they had was coffee. went looking in the refrigerator. They had old beer and a brisk tea inside already.
that I had a place to lay my head at night
Stayed in January 2023
Reviewed: 10 December 2022
Tresa
United Statesthe rooms were poorly kept. Holes in the covers, nasty stuff all over walls. chair was nasty nasty full of stains microwave was nasty
had truck parking
Stayed in December 2022
Reviewed: 4 December 2022
Belinda
AustraliaThis place was the worst place we have stayed EVER. That is saying something because we live in a 3rd world country. It is dirty and nosy (from other guests) and we think the may have been some weird ‘dealing’ going on. Staff are uninterested. And there is definitely NOT an included breakfast as advertised. Poor value for money when you can stay in a nice clean place with a great included hot breakfast for the same price. Definitely not family friendly.
Location was good
Stayed in December 2022
Reviewed: 2 November 2022
Megan
United Statesparking lot needs redone. asked for non smoking, but there was such a big gap under the door that you could smell when someone was smoking next to you. it gave us headaches. no breakfast, when it says on the website it does.
it had extra security. you couldn’t get past the lobby without a room card. nice firm bed.
Stayed in October 2022
Reviewed: 1 November 2022
Julia
United Statesthe rooms were so dirty had mold on the walls! had the worst smell carpet was dirty chair had stains all over it! something was splattered all over the headboard and across the wall
nothing!
Stayed in October 2022
Reviewed: 31 October 2022
Charles
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 October 2022
Matthew
United StatesThe lobby has a protective glass between the guests and the hotel personnel. There was no A/C in the bar area and staircase to access the 2nd floor, no A/C in the second floor hallway, the A/C in the room was not turned on, so it was very hot, the room was barely cleaned, the bed had food or something smeared on the headboard as well as greasy hand prints, the bathtub was stained, the floor felt unstable in many areas, the pillows were small and flat, the whole hotel smelled musty with a hint of stale smoke, and when I told the front desk it was unacceptable I was told I could get a refund through booking.com. This never happened and I was denied a refund. Two Words: Slum Lord
Nothing. The pictures online do not represent this place well at all.
Stayed in October 2022
Reviewed: 11 October 2022
Demi
United StatesEverything! This was the worst hotel I have ever been to. Our group didn’t even stay here. We walked straight into our rooms then walked out. The beds looked messy, there was blood stains and other types of stains everywhere on the floor, walls, beds and furniture. On one wall there was red lip marks like someone had been kissing the wall. Also not to mention, the pictures on the website make the rooms look super clean and nice and had good reviews. The rooms we walked into looked nothing like the pictures on the website.
Absolutely nothing, we walked in our rooms and then straight out. We didn’t set down our bags or anything it was absolutely nasty.
Stayed in October 2022
Reviewed: 5 October 2022
Samantha
United StatesFloors not clean black mold in bathroom
Just coffee, cereal
Stayed in October 2022
Reviewed: 3 October 2022
Robert
United Statesit was nasty, bugs everywhere, smelled of pot, something that looked like blood on the wall’s bathroom was gross toilet wouldn’t hardly flush seat was so stained looked like poop on it both nights we were woken up early morning to screaming and yelling coming from another room tried to get something done but the hotel wouldn’t do anything we called the police ourselves sadly they didn’t do anything the man proudly had a gun on him and even talked about how he had “accidentally” shot his girlfriend there at the hotel they apparently live there I wouldn’t stay at this place again if my life depended on it I would take my chances on death at a cleaner place
the price was ok but considering the condition it should have been cheaper but it was close to where I needed to be
Stayed in October 2022
Reviewed: 23 September 2022
Anniee
United Statesthe room and the beds were disgusting, the beds were beyond nasty and the bathroom was disgusting and the walls were nasty
nothing we immediately checked out because it was so disgusting, idk how anyone stays there
Stayed in August 2022
Reviewed: 18 September 2022
Kim
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 30 August 2022
Steffes
United StatesThe entire property was badly taken care of and very dirty. Looked like many people where living at this property full time. Loud groups of of unruly people hanging around in the parking lot and hallways. A very Scarey place too stay!
This hotel was very dirty . Dirty room carpet dirty bath room etc and smelly. The entire hotel; hallways and lobby smelled of CANNABIS . Many items where broken or not working in the room. DISCUSTING property and very unfriendly staff.
Stayed in August 2022
Reviewed: 27 August 2022
Kristi
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 2 August 2022
Sibley
United StatesThe room was so gross floor stuck and wet air unit smelled live Moled and had Flys all over the room bed sheets not clean I did not even stay I went to a different hotel I have reached out for my refund but booking.com has yet to hear back from the property manager.
Nothing
Stayed in July 2022
Reviewed: 29 July 2022
Black
United StatesEverything was dirty
Filthy roaches
Stayed in July 2022
Reviewed: 20 July 2022
Fent
United StatesVery dirty
Nothing
Stayed in July 2022
Reviewed: 17 July 2022
Julius
United StatesLight &good 👍🏽
Stayed in July 2022
Reviewed: 10 July 2022
Aangel
United Statesmy room didn’t have the ac turned on when I walked in it took forever to get my room cold felt like no one had been in that room for awhile. I didn’t like the fact that they only give one key per room. don’t like the fact breakfast could’ve be taken to room
i liked having hot water in my shower
Stayed in July 2022
Reviewed: 9 July 2022
Julius
United StatesQ
Everything
Stayed in July 2022
Reviewed: 9 July 2022
Paul
United StatesThere was n I thing about it i didnt like. It was peaceful
Peaxe and quiet
Stayed in July 2022
Reviewed: 3 July 2022
Joanne
United Statesgarbage bags in the hall noisy rooms they wanted a 25$ deposit AFTER I paid up front for the room I could not stay another flag!!
nothing maybe the price should have known
Stayed in July 2022
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