The bed and pillow aren't comfortable. Would be good have water in the room.

Well, it's a good hotel, there's a nice architecture, pool and gym. The suite is spacious and there's a desk which is good to put my laptop to work. There's a restaurant in the lobby where you can buy some foods and drinks.

Stayed in April 2025

loved it

Stayed in March 2025

Pricy buffet but good, loved the Starbucks on location however Our first morning Ana was a bit rude in not explaining the rules of eating inside or outside in expecting Me to know.

Stayed in March 2025

We were very upset that we couldn’t get a local news channel- it was very bad weather - the hotel sent up 2 different ‘engineers’ to reset the TV and they both ended up saying they didn’t think local news was even available. Probably wouldn’t have cared if we hadn’t needed to see what was happening locally weather wise. That said, don’t be cheap and not have it available. Also, speaking of cheap, 1 coffee pack for 2adults? No stir sticks either. Not even coffee in the lobby. Just a disappointing stay at a hotel brand that was once better than this. We had just purchased a stay in Hawaii with Hilton but are now rethinking our decision.

Not far from UT

Stayed in February 2025

No complimentary coffee was provided for guests!! This would have helped especially because we had a conference, this would have helped instead of standing in line to pay for a cup of coffee!

I did not like that no complimentary coffee was provided for guests. That's the least they could do to keep the guest happy. We had to pay for a cup of coffee which a lot of hotels provide for free to guests.

Stayed in December 2024

N/A

Very spacious and a lot of amenities.

Stayed in December 2024

The server, although very nice, was clearly at max capacity and there were only enough patrons to equal around ten percent of the available space. I think this is a potential for improvement on the speed and quality of overall service that can be provided.

The breakfast was good. I ordered off the menu and that was better. The server was super nice. Nothing original or surprising on the buffet; however, there are the expected staples.

Stayed in November 2024

The nightstand by my bed was slightly slanted as if it was broken

Staff was friendly, price was great, easy access for parking, etc

Stayed in November 2024

No complaints..

Didn't eat breakfast. Enjoyed that Pappadeaux was right across from the hotel. Cookies were delicious 😋 😋

Stayed in September 2024

The young lady that checked us in was so dry she was almost rude.

The hotel was clean and nicely decorated. The beds looked so inviting and when we got to sleep it really was comfortable.

Stayed in September 2024

Paying for parking

The location

Stayed in August 2024

I’m always satisfied with Double Tree. This hotel met those expectations as well. Pool, lobby, rooms, and even the garage was great. Highly recommend and will definitely stay again

Stayed in August 2024

Only issue I had was with the AC. Had a technician come check it out and the filter was really dirty. He changed it and that helped .

Great restaurants on both sides of hotel. Convenient to get to and not far from downtown .

Stayed in July 2024

The sheets smelled strange, made us question cleanliness

The location was convenient

Stayed in May 2024

Avocado toast for breakfast was delicious!

Stayed in May 2024

The room service meal I ordered was disappointing. The service was quite quick, but having a small portion delivered in a brown bag with plastic cutlery was very underwhelming. Likewise the in-room coffee / tea was poor quality, not enough sachets for a 2nd decent cup, and the amount of plastic waster generated for a simple cup of coffee with 1 sugar was huge! There was also construction work happening outside my room which - although only noisy during "working hours" - was irritating and even a simple warning / explanation / apology upfront would have been welcomed.

The staff were pleasant and the room was nice.

Stayed in April 2024

Location is convenient to highway but not the best as far as being upscale.

Facility is very nice and clean. The hotel is designed so that you don’t see much of the surroundings area. It is an ok location but not upscale.

Stayed in May 2024

A little noisy and the parking garage is low gave me a little anxiety

Clean, comfortable, everyone was nice and helpful

Stayed in April 2024

Only two luggage carts and not being available when checking out

Stayed in April 2024

Don’t tack on additional pricing, just add to room rate up front

Staff very friendly and helpful

Stayed in April 2024

The inner courtyard was under construction while we were there which was a bit of a bummer, but improvements have to be done sometime I suppose! It looked like they were putting down new tile pavers, preparing to add more landscaping, and possibly a water feature. I'm sure it will be nice when it's completed and feel like a bit of an oasis in the center of the hotel.

The rooms were comfortable and well furnished. The direct access to the central courtyard was a nice addition. The design of the hotel with the arches made it feel less like a generic chain and more like an upscale boutique stay. The lobby was nicely laid out and I appreciated that there was a bar and restaurant, especially since the hotel was not really in a walkable part of the city (though there are places a short drive away). The pool and hot tub aren't super big, but they're nice to have (especially in the summer, I'm sure). All in all, I was pleasantly surprised by the hotel and would stay here again!

Stayed in April 2024

We had a problem with the lights in the restroom it turned out to be just a breaker, and they fixed it quickly. I felt bad for my son, who took a late shower and ended up without lights in the middle of it.

The place was clean and looks fairly new.

Stayed in April 2024

No bell person and room was a long way from elevator. Location was difficult to get to with traffic and construction. Construction at property and wet paint everywhere

Clean and staff

Stayed in April 2024

We stayed there on the night of the solar eclipse, so prices were over the roof. Hopefully, this is not a normal situation.

It is a very nice property, a good location, great common areas. Amiable staff. Rooms are pretty standard for a hotel, however, they are spotless and everything is in working condition

Stayed in April 2024