The bed wasn't comfortable at all, and the handicap accessible shower seat broke (it wasn't even tied into the wall and looked like someone glued it to the bathtub tile). The breakfast was also overpriced and didn't have a lot of options to choose from.

Lots of fancy upgrades in the room and hotel

Stayed in November 2024

Little hot water even during non standard shower times. Breakfast wasn't included, and no matter where your room is you'll be walking quite a bit since the whole building is a big circle.

Room was nice, smart TV and adjacent room sound proofing was pretty good. The front desk workers were incredibly nice and helpful.

Stayed in January 2025

Shade on windows wouldn't close. Parking lot lights shined in room all night.

Staff, cleanliness, location.

Stayed in December 2024

Housekeeping was absolutely dreadful !!!

Only the proximity to my family . We were spending thanksgiving with them and only needed a room for the week.

Stayed in December 2024

Curtain was broken No kettle

Clean，spacious

Stayed in October 2024

I booked a king room for one night, upon check in we were told we would have a double queen room. So disappointing when you think you're getting one thing for a romantic getaway only to have another bed in the room 😞

Stayed in June 2024

we arrived at 5:40pm and our room wasn't ready. got to room after 30 minute wait and tv remote not working...took 20 mins to get batteries for it. the tv was awful...everything we tried to watch the picture was broken up/lined/unviewable. the body wash in the shower was totally empty.

the room and bed were comfortable and AC easy to use. LOVED having a charger for my car

Stayed in June 2024

The guy at the front desk name Scott was very rude. The room needed to be cleaned better. And the tub was broken. The stopper was hanging out of the drain and my daughter cut her foot on it. They didn't come fix it and only offered to give us a bandaid.

I liked the location.

Stayed in June 2024

After telling us that there would be free breakfast and there would be no extra charges from we got there they hit us with extra charges for before we got the room and we had to pay for our breakfast $17 a personAfter telling us that there would be free breakfast and there would be no extra charges from we got there they hit us with extra charges for before we got the room and we had to pay for our breakfast $17 a person

It was a beautiful Hotel

Stayed in May 2024

But Hours passed without any communication from either booking.com or the hotel. Frustrated, I called booking.com again after 8 pm, during which they successfully reached the hotel and confirmed the reservation. The manager, upon receiving the call, explained the confusion regarding the names and third-party booking. Returning to the front desk, I faced Derrick once more, who reiterated the same excuses. He said, "My manager called me to apologize to you." But no actual apology was offered. Even if he had missed the names on the list, a sincere effort to help or listen could have resolved the issue swiftly. Instead, he treated us as a nuisance, delaying our check-in for more than 4 hours. The rooms I reserved were two rooms with a king bed and one room with two queen beds. However, upon check-in, we were allocated one king room and two queen rooms without any explanation. This encounter epitomized the most appalling, rude, and unprofessional behavior I have ever experienced at a hotel. Despite being a frequent traveler and former Hilton Diamond member, I am deeply disappointed by this experience. It raises concerns about the management and service standards of this Hilton property, and I question whether they recognize the severity of this incident.

The hotel is terribly managed and lacks responsibility. This was by far the worst experience I have ever had at a hotel. I booked 3 rooms at DoubleTree by Hilton Columbus Dublin through booking.com for a family visit. We arrived at the property at 5 pm on Saturday, and Derrick, a person at the front desk, assisted us with check-in. Shortly after handing over the keys for the first room, he informed us that the second room was still being prepared but provided no further information. I expressed confusion, stating, "It's 5 o'clock," to which he replied, "I know the time," with a period. I felt embarrassed by his attitude but inquired again about the 4 pm check-in time. He responded by attributing the delay to a shortage of housekeeping staff, disclaiming any responsibility. He even refused to provide an estimated time for the second room's readiness Unfortunately, this was just the beginning. When he claimed inability to locate the third room in the system, I explained that all three rooms were booked under the same confirmation number but with different names. He insisted he couldn't take action unless booking.com resent the reservation details due to their third-party booking. Despite my requests to review the confirmation details on my phone, he refused, accusing me of holding up the line and wasting his energy. After enduring a 40-minute wait on the phone, I finally contacted booking.com, whose representative promised to contact the property to locate the third room. However, they informed me that the hotel repeatedly hung up on them and failed to connect with the property. I requested cancellation of the third room but was informed it required confirmation from the property, with a promise of an update within 24-48 hours via chat. This resolution was impractical, as I needed immediate accommodation. The booking.

Stayed in May 2024

We stay here about every 6 weeks usually in the same room. This time the charging cords did not work on one side of the bed.

Location

Stayed in March 2024

I made a plan that included breakfast, but was asked to pay for breakfast separately.

Stayed in December 2023

My bed had hair and dirt in it after checking in. The house keeping staff need to understand the beds need to be changed between customers.

Front desk staff were very polite. They offered a different room.

Stayed in January 2024

The one elevator was a long way from our room and not centrally located. The bathroom was so small that if you were on the toilet and somebody opened the bathroom door, the door would hit your kneecaps. Every time that the room next to ours flushed their toilet, ours would also flush. Very annoying early in the morning or late at night. The room did not have a microwave. Wi-Fi was not free.

Liked the location.

Stayed in January 2024

1) empty hotel put ys in room farthest away from lobby 2) worst breakfast ever Motelv6 is better 3)wanted 4 cookies for the grandkids wanted $17 for 6 Only option Donr open on holiday weekend if you xant deliver 5)asked for manager to call me If course nobody home

Location

Stayed in November 2023

I sent a email complaint to corporate

Stayed in November 2023

Beds were flat. Management is terrible. Was charged a 250 dlr smoking fee. I don't smoke. They refused to reverse the charge. For one night stay I was charged in total 378. Never will return. Lost a customer

Stayed in November 2023

The only issue we experienced was with the breakfast hours. My daughter had a soccer game at 7:30am. She had to be at the fields by 7:00am for warm ups. Breakfast only started at 7:00am. With warm ups and travel time, we were not able to eat the breakfast we paid for. On the night we checked in, I requested to have a single breakfast served earlier for my daughter and was told that was not possible. I felt the hotel could have done something to accommodate us on this.

The hotel was classy, clean, comfortable and friendly.

Stayed in September 2023

The room I checked in was dirty that I have to change two times. But finally the manager refund my one night stay.

I like the location

Stayed in September 2023

There was no breakfast or even a courtesy pot of coffee. The bed were terrible… so hard and uncomfortable.

The location was great and it was super clean and the staff very friendly

Stayed in September 2023

Found your hotel under listing of pet friendly. We are traveling with a dog. We registered and under comments I reminded them of our dog. Received a confirmation that accommodations were made for our request (dog). I received an email notifying me of this. When we arrived we found out the hotel was not pet friendly. Staff found us another hotel

Staff did an amazing job finding us another hotel and getting us registered.

Stayed in July 2023

Noise from other guests, and lack of staff to do anything about it

Clean, and nice location

Stayed in July 2023

Pool was closed when advertised open, was told breakfast was including then told $18 per plate for my family of 5.

Staff was friendly, entrance was nice

Stayed in June 2023

When I arrived to the front desk to check in the desk attendant did not acknowledge me for several minutes as she was on her cell phone. The bathroom was not clean, there was hair in the shower.

Did not eat the $17 buffet

Stayed in May 2023

We travel with our child and she was very excited about the pool. Sadly, it was closed both days and evenings. Your hotel is expensive and if you cannot accommodate everything you say you will offer, you should volunteer other options or a reduction in price.

It was clean but no one got our trash or left us towels for day 2. We had to go and ask for towels and seemed to inconvenience the hotel clerk. No one had gotten the trash in hotel lobby and they seemed to be full everywhere.

Stayed in May 2023