Our room was above the garage, and we could hear the garage doors opening and closing all night long. We were unable to sleep due to the sound.

The location

Stayed in August 2024

The clean of my room. They didn’t clean all days:

The location

Stayed in July 2024

Upon arrival, receptionist R. looked at me and asked (yes?). I was bit taken aback because I’m in a hotel and one usually is checking in. After I said as much, she continued by “ID and CC.” There was no human exchange or professional assistance of any kind. This is my fourth hotel in two months and I’ve never had such encounter. The hallways look unkempt and run down. We were woken up at 8:30am by housekeeping crew. They repeatedly knocked for a total of three times!! Obviously they wanted us out way before check out time and frankly, I was glad to leave.

The location was the best part about this hotel.

Stayed in July 2024

Scammed me to book twice and won’t respond for a refund. Said my Booking.com reservation was cancelled but it wasn’t and made me book twice.

Location

Stayed in April 2024

Woke up in the night scratchy, bedding was very uncomfortable. stuck us with a $40 breakfast bill for two small plates of fruit from the “buffet”. Would have been good to know as most places offer continental breakfast.. limited breakfast options and very overpriced.

Close to our destination.

Stayed in June 2024

Charge of breakfast but understandable

The cleanliness

Stayed in June 2024

RUDE member of staff at the reception (Asian looking man, name to be kept private) pulled my credit card physically out of my hand without asking, touching the payment machine, and didn't even tell me the charges before which were higher than my booking total!!! I complained vocally about this behaviour, and then he started lying he had told me fees and deposit to protect his position, which wouldn't help him though if Hilton management checks CCTV, a member of staff is NEVER supposed to pull the card out of the guest's hand, that is utterly awful. When I complained he said 'we are done', basically refused to do my check-in, even though he was the person committing an offence. Needless to say, I didn't attempt to stay there anyways, but just let that behaviour sink in. That guy should be removed from his position same day!

nothing

Stayed in May 2024

This was graduation weekend and the first weekend of the year with temperatures in the 80s. I was in the second floor and the temperature in my room never went below 80. We contacted the desk and they said they sent maintenance up and it was fixed. That night the room still was hot as heck, it was cooler outside. Went back to the desk and we were assured it would be fixed. It was not. Sleeping was very uncomfortable as a result. I expect more from a 3.5 star hotel and for the money we paid I was very disappointed. Also, the hotel does not have coffee throughout the day, though not a deal breaker, it would improve customer satisfaction. Last, the breakfast. When reviewing the hotel before booking it said buffet breakfast or order from menu. It was not free and I was fine with that, but 18.00 for cold eggs, bacon, frozen fried potatoes and oatmeal????? 2.5 star hotels have better options for free. We wanted to order off the menu so, if we were going to pay hotel prices for breakfast, we would at least get what we wanted and it would be fresh. We were told we could not order off the menu, buffet only. Just a horrible experience and I had my mom switch from the Graduate to the Garden Hilton, that was a big mistake as my Dad is 100% disable veteran on oxygen and he can not walk a mile down the street for breakfast. The parking is not convenient for ADA and it is $35 per night and you have to hope to get a spot in the garage. If you have a disability not the best hotel to stay at. I have always had phenomenal experience with Hilton and normally my go to hotel wherever I go and I travel a lot. I do NOT recommend this hotel.

The hotel is in an excellent location near University of Minnesota. The rooms are spacious, I stayed in a junior suite. Beds are comfortable.

Stayed in May 2024

Pillows were hard and heavy. We brought our own pillows, so it didn't matter.

Breakfast was good. Beds comfortable.

Stayed in March 2024

Breakfast wasn‘t appealing, Pool is too open Far from business destination

Central and Green

Stayed in March 2024

We paid for parking, but had to park outside 2 of the 3 nights, we were comped the cost, but it was less convenient since I had a sprained ankle. There was no dinner or bar services, which we weren't made aware of until we were there. We were told breakfast would be available, but that wasn't available Saturday or Sunday either.

Room was clean, staff was nice.

Stayed in February 2024

$30 for parking is pretty stiff. Restaurant/bar/room service were advertised, AND there was a QR code in the room for food. NONE of these things were available. The food/bar option was THE reason I chose to book there. Very disappointed and will not book again. If you don't have certain MAJOR amenities, do not advertise them.

Beautiful place, clean, friendly staff.

Stayed in February 2024

Breakfast was NOT complimentary. It cost $48 for three adults. Saturday night the restaurant lacked a person to run it. Sunday morning the restaurant was closed because someone did not show up to work. Staffing was a disaster on the weekend we were there. Housekeeping did not show up after being called.

Easily accessible

Stayed in December 2023

extra charge for no show. probably industry standard, but we did pay for the night, so seems unnecessarily punitive

Stayed in August 2023

The day we check in the front office staff was not very pleasant and his instructions regarding parking were misleading. The parking rate in the garage was $30.00 and there were plenty of road side parking but the information provided was no public parking available nearby but only 12 blocks away. We politely asked for nice view room and he sarcastically replied I will give a nice view room on highest level (level 5) close to noisy generator. The same staff gave us a corner room with very noisy end of building hvac vertical duct . We had to request for room change and was given a quieter room. We did not park the car in the garage but was charged $70 first and we had to request correction to charge be made. The first impression left a bad impression even though the other staff were polite to us. We liked the location but won’t stay there again.

Stayed in August 2023

Parking Weird barn door bathroom door

Convenient

Stayed in July 2023

Finding parking

Location was close to all Minneapolis has to offer.

Stayed in June 2023

no extra pillows or blankets in room breakfast which was $18 per person, was NOT stocked each day and on Monday morning when we went down to have breakfast it was NOT there. We prepaid for breakfast so essentially you got paid for breakfast on Monday and we got NOTHING! Check out was horrible. I changed my dates of travel and the rate went down because I was staying during week and not weekend. I was told that because I booked through a 3rd party, that there was nothing that could be done about the rate decrease since I changed my dates and that I had to pay the original full rate of my original dates. HORRIBLE to blame on 3rd party, when you choose to partner with them. parking was horrible for a large vehicle and $30 per night was ridiculous!

very clean property.

Stayed in April 2023

The room temp in the room when we arrived was down to 60°.

We liked that it was close to the surgery center.

Stayed in March 2023

location was perfect for appointment at the U of M

Stayed in February 2023

Clean room, great restaurant!

Stayed in March 2023

Every thing was great,no complaints. This was the second time I stayed there due to the weather.

I did not eat the breakfast. I had to walk across the street to my job at the MHealth physicians to take care of patients in surgery at 5am.I am grateful that I checked in on Wednesday and Thursday so I could make it to work.Many of my coworkers could not get it.

Stayed in February 2023

This review has been hidden because it doesn't meet our guidelines.

I would suggest to call the hotel before booking to ensure they serve breakfast the following morning as they do not serve if low occupancy. Other than that, we enjoyed our stay 😊

Stayed in January 2023

freezing no heat room was dirty

nothing

Stayed in December 2022