I didn't like how small the rooms were, and bathroom was extremely crammed up and small. no space to move around or small vanity to get ready.

The location is great for getting places quickly, staff was great. Bar and rooftop bar great and convenient.

Stayed in May 2023

Top Lage direkt am Times Square

Stayed in May 2023

super crowded hotel lobby and extremely busy elevators- they have 4 but it takes easily 7-10minutes to make a trip with it stopping several times along the way. opt for lower floors if able to take the stairs.

the Location is convenient to use for transit to Port Authority and other locations near Times’s Square.

Stayed in May 2023

the rooftop club looked and sounded horrible

Great location! right in the heart of everything. Easy walk to many attractions. The bedroom, although small (it’s NYC baby) was clean and cozy

Stayed in April 2023

could do with bigger and/or faster elevators

location in Midtown was very convenient

Stayed in May 2023

The room is super super small, it barely could fit 4 people. Bathroom way smaller

It was super clean room and close to Times Square

Stayed in May 2023

The rooms were very small. There was no room to move around freely. The elevators took forever to come down to the lobby. Too slow

Nothing

Stayed in April 2023

Receptionist was rude

Good location (close to times square)

Stayed in May 2023

it’s a little bit run down, the carpets in the corridors seen better days, flooring in the elevators is falling apart and there are bits of duck tape on the walls in elevators. The scrambled eggs on the buffet breakfast were so hard they would bounce off the floor if you drop them.

location was great, room was very clean and bed was very comfortable. Everything in the room was in working condition. Buffet breakfast was fine. Staff have been very helpful and nice.

Stayed in May 2023

The 1st room was not dirty but it looked like it had experienced a Hangover movie type of night. The bathroom sink was patched poorly together, the stopper didnt work. The toilet seat had stains on it. The wall paper was peeling. The AC was not on. The 2nd room was much better but still no AC and the shower didnt drain properly. The elevators always had a wait. There was a lounge on the roof that kept one of the elevators busy at night and it was only private events.

The location was good. Everything in walking distance or a short Uber. The staff was very nice.

Stayed in May 2023

The room, for 4 people was very cramped, not enough storage space and the beds were smaller than expected.

It was close to Times Square, all the staff were friendly and it was clean.

Stayed in May 2023

Plenty of space in our room and bathroom, we didn't feel cramped at all for a family of three. Beds were comfortable and the room very quiet. And the free tea and coffee at reception was a bonus - as were the warm cookies!

Stayed in April 2023

The elevators are extremely slow.

Great location and facilities.

Stayed in May 2023

The lift situation in the hotel was very frustrating. Sometimes waiting for up to 10 minutes only for the lift to arrive full! More lifts are needed. We did not opt for breakfast with our stay. We were given a breakfast voucher at check-in which we used on our last morning. The breakfast is very overpriced for what is included. Almost impossible to access the rooftop bar given the lift (elevator) situation and the erratic opening hours.

Well located and central hotel with an excellent gym which we used each morning. Staff were mostly friendly and helpful. Welcome cookie was appreciated as was a voucher for breakfast. Comfortable bed. Concierge and luggage storage was very straightforward. Minutes walk to Port Authority bus/metro station.

Stayed in April 2023

Room could be cleaner. Very dusty…

Good Location! Great Staff.

Stayed in May 2023

we had no hot water for one day of our stay - we had to shower with cold water. The heating/cooling was also really loud. was hard to sleep when it was running

Loacation was great, beds were comfortable

Stayed in May 2023

room size

Location staff

Stayed in May 2023

It was a neat and comfortable stay!

Stayed in May 2023

Elevators were always pretty busy. Rooms are too small for its value Poor breakfast.

Location is pretty good, welcoming staff.

Stayed in April 2023

no refrigerator and not enough towel rack in the restroom

location

Stayed in April 2023

Very inattentive reception. Very slow lifts, inadequate for size of hotel

Excellent Bellman called Carlos. Really helps customers

Stayed in April 2023

The hotel lobby is too crowded. Also the outside features of the hotel weren't to my expectations: enterance door and loading area for laundry etc. - shouldn't be part of any guest experience. The neighborhood was bad. I don't want homeless people (junkies) in the street that I live in.

The restaurant and staff.

Stayed in March 2023

The lifts were busy. The room was a bit small. No fridge in the room.

The location was good. The bed was comfortable.

Stayed in April 2023

Room was very small, nowhere to put suitcase and two people could not cross

Great location. Carlos the doorman is a gem

Stayed in April 2023

Room was small/tight and bathroom didn't have enough counter space or towel racks. Also, water pressure in the shower was not satisfying.

Location was very good for us - right between the train station and the theater district; a 15-minute walk to Central Park; about a 10-minute walk from the Times Square and 5th Avenue shops. Room was a bit small/tight; there really wasn't much room outside of the beds for our bags, etc. The bathroom was also quite small and didn't have enough counter space for makeup/toiletries and didn't have enough towel racks. But this is New York; so, space is expensive I know!

Stayed in April 2023