slow lifts - waited at least half an hour to get lift down morning of check out with our cases. it took a member of our group to go down stairs to reception and send lift back up. small room which is expected in NYC but little storage space and no where to put cases

good location comfy bed little noise despite being behind lift

Stayed in December 2022

lobby was always crowded, long lines, we asked for room service and wasn’t provided due to they were full occupancy, small room

location, facilities, not noisy, rooftop

Stayed in January 2023

Line was really long for check in.

Great location! Walking distance to a lot of attractions.

Stayed in January 2023

rooms were too small , not having enough elevators , we were waiting usually 15 minutes to grab an elevator

the location

Stayed in December 2022

The waiting time for the lifts was crazy, especially to check out - I waited for 7 (yes 7 lifts) that all came down completely full so I had to keep waiting, I gave up and asked a couple to take my big bag down with them and I carried the rest down the 14 flights of stairs with me. Rooms are also super tight, not a huge issue as I’m travelling alone - but you’d struggle if you were a couple. I did have the standard room so I guess you get what you pay for.

Comfy bed, somewhat good location and the curtains came with sheers - sounds random but I’ve noticed lots of American hotels don’t have them.

Stayed in January 2023

Lack of nighttime quick drink or food options/vending. Head of bed was lower than legs and shower leaked through the door and onto the floor.

Location

Stayed in December 2022

menu in restaurant.

proximity.

Stayed in December 2022

no refrigerator no microwave

Stayed in December 2022

the plugs near the bed did not work for charging electronics. the lighting in the room was not good, the bed lamps and hall lamp were way too bright, and no light for the center of the room. not enough help in the bar

good location, clean room, nice walk in shower in the bathroom

Stayed in December 2022

Check-in was long line and wait - they needed help. Never got a cookie. We were delayed two days due to flight being canceled (bad storm). Asked to extend 2 more days. Front desk said to contact Booking.com. Booking.com said to contact the Front desk. We couldn't get to first base. We booked the Hyatt and moved hotels.

Location exceptional for my purpose. Room clean and neat. Basic, but all we needed. Easy wifi, good tv, and heat was great. Wonderful hot water for shower. Elevators fast. Ice easily accessible. Thank you.

Stayed in December 2022

the room was very tight, the shower tray had a huge crack in it and the heating was noisy.

it is accessible and acceptable.

Stayed in December 2022

Fire alarm went off at 1 Am on second night of stay. Little to no communication from staff. Ended up walking down 31 flights of stairs and then back up when the alarm went off. Confusion and frustration.

Meet expectations in terms of price, room size, and facilities. Elevators were fast.

Stayed in December 2022

Staff was not friendly. Small rooms. Over crowded lobby. Long wait lines for elevators.

Great location

Stayed in December 2022

rooms were in need of an update, reception staff were a bit ordinary.

reasonable location

Stayed in December 2022

rooms needs to be refurnished.

location.

Stayed in November 2022

was not instructed on how the elevators worked. finally went back to the front desk after two different elevator attempts. Was informed at check in that she put us down for room service for the next day and we would need to let the front desk know if we wanted any room service after that. NEVER received room service the next day. Informed the front desk of this. Also informed the front desk that we would only like clean towels daily. NEVER RECEIVED! Had to call the front desk each day for towels. If I'm going to pay over $300 a night and only request towels...I'D LIKE TO RECEIVE TOWELS!

Location was fine

Stayed in December 2022

some of the check in employees do not know process or follow directions regarding payment

property very nice and clean the front could be cleaned up a bit front is dirty and dreary looking

Stayed in December 2022

Room was very small.

Location was convenient to local transportation.

Stayed in December 2022

No firm pillows were available. I was advised that coffee was available at no charge in the lobby from 7-11am, that was not true. Menu was extremely limited, quality of food barely passable and not up to prices being charged. Roof top bar options were too limited. No Gran Marnier. Really?! Thumping, banging music made space uninviting for anyone over the age of 30.

Location

Stayed in December 2022

the elevators not enough capacity for the hotel size long waits for them

location

Stayed in December 2022

The ice maker was broken on our floor. The shower door in our room didn't close so water got all over the floor every time we showered. Housekeeping entered our room when we had the DND sign up. I think the most disappointing thing was the hotel did not honor my Hilton Honors Membership because I booked through a third party site.

Location was good. The bed was comfortable. Room seemed updated which was nice. Staff was quick to respond to requests. Yes, the room is small but your in NYC! We had a pretty nice view from our room.

Stayed in December 2022

located down a dark street, elevators always busy, sometimes took 15 mins to get one with room. tiny bathroom, broken closet door. poor lighting in room.

sufficient for our purposes

Stayed in December 2022

Rooms tiny , pillows uncomfortable

Staff were excellent especially the bell boys .

Stayed in December 2022

the rooms are super tiny. we were there the weekend of the marathon so it was super busy. there were so many people we would have to wait like 10 min just to get an elevator.

close to Times Square. beds are super comfy, rooms were clean.

Stayed in November 2022

The people who were on the same floor were extremely loud too early in the morning. The room was quite small.

I like that the hotel was 10 minutes walk from Bryant Park, 20 min from Times Square and other atractions

Stayed in December 2022