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As mentioned, the lifts are painfully slow. Other than that, a great hotel.

There was a lot of building works going on so the hotel didn't quite look like the photos but it was ok, we were out in day so only used this hotel to sleep. The staff were great, warm cookie on arrival, helped us get a taxi etc. great location, strong wifi, good bathroom

Stayed in March 2024

First valet said it's 75$ they were not clear it's $75 per every 24hrs And the valet /bellmen are under staffed not enough people no one outside when you arrive for prices they charge they need more people so someone is out side helping arriving guests. Next my bathroom door and shower door was broken. I was charged over 600 for two night stay and when I checked in they took extra 100 ..50 per day for insidentils. But every day I was there they tried to charge me again the 50$ fee after taking it when I checked in but I'm knowledgeable traveler I gave them a card they couldn't get more funds from. Work on your pricing and staffing and fix the doors in rooms.

I liked location to Times Square and how helpful the staff tried to be in every situation

Stayed in May 2024

Location

Stayed in April 2024

Fridge didn't work ..had to ask twice to get a new one over 3 days. Rooms are so tiny! Attatched restaurant is overpriced.. Some days the room wasn't made up til 5/6 on the evening.

The location was great. Close to tines square, broadway, hop on hop off bus, subway. Whole foods supermarket 2 min walk away, good coffee at coffee shop next door and two bros pizza next door, $1.99 / slice! Beds were comfortable We arrived at 7am...check in isn't til 3 but staff managed to get us in around 1:30.

Stayed in May 2024

elevators were quite busy...long waits at times

Close to time square...quite clean

Stayed in May 2024

4 elevators and could be extremely slow but that is to be expected. Room was a little on the small side but we didn't spend much time in it so did not effect us as much.

Great hotel in an ideal location for all your NYC needs. Staff were extremely nice and helpful, check in and check out was a breeze.

Stayed in May 2024

Unfortunately rooftop bar was under reconstruction. Rooms were small, and looked rather old. We booked one month in advance, but the room was much cheaper a day before staying. Performance for the cost could have been better.

We didn’t have any problems with the elevator wait times. Room was clean. Staff were very polite and nice. Location wise at the center of the city.

Stayed in May 2024

The elevators were slow, but I did remember reading it prior to my arrival. A little more attention to the cleaning of the bathrooms. I accidentally dropped a make-up item off the sink, and it rolled underneath. When I retrieved it, it was dirty with hair and dust😱.

The location was fine, and the accommodations were fine. I just had to remember NYC hotel rooms are generally smaller than I'm used too😬

Stayed in May 2024

The rooftop bar took a long time to get to and to get down from, and it does not look like the pictures at all. We always take the red eye and book the night before so we can sleep for 4 hours or so and then get going. When we arrived and checked in we were assigned a room with painters tape on the walls, no amenities, and the door handle to the bathroom fell off… by the time we went downstairs and got another room it was late and we couldn’t rest before the day started so we paid for an extra night for nothing.

The room was comfortable and clean! The location was perfect for taking the subway downtown or up toward the park. The staff was amazing. There was a bellman who helped us everyday, he set up our super early morning taxi to the airport the night before to make checkout a breeze. We got snacks downstairs one night and they hit the spot! AC worked well, the room stayed cool like we like it!

Stayed in April 2024

The position was good and the rooms were clean.

Stayed in April 2024

Breakfast

Hotel staff

Stayed in April 2024

The room was very small for the price, no lights, outlets were not study

The staff was absolutely amazing, they went above and beyond

Stayed in May 2024

I was kept waiting for an hour after 3pm check in time as the room wasn’t ready. I think just a problem on that day! Rooms need refurb but was ok to put your head down. Could do with a room fridge

Convenient location and a bigger room than I had normally experienced in New York City Had no problems with waiting for lifts, 2 mins max, as others had said might be an issue.

Stayed in May 2024

Property was tired and needs renovation, the rooms have a poor level of decoration and the entrance is dark and poorly lit

Location was good

Stayed in May 2024

Expensive

Great location, staff were great

Stayed in April 2024

Our A/C wasn’t working and we had an uncomfortable night.

The location was perfect!

Stayed in April 2024

That staff who checked us in was rude and didn't like her at all! Don't know her name but she had a big M necklace she had a bad attitude! But the lady who checked us out were so nice.

The location of the hotel .

Stayed in April 2024

The main reception was a bit manic and dark The roof terrace was very tired

The room was very good The location ideal Very nice service

Stayed in April 2024

Can’t get a cup of coffee unless you go to the restaurant.

Convenient location, staff, especially valet staff-Carlo, every one who helped us were very kind, and helpful.

Stayed in April 2024

Rooms are rather tired and in need of a little TLC. They are also very small with hardly any storage so it’s quite a squeeze for 2 people with 2 suitcases

Great location.

Stayed in April 2024

The reception was dark and the room was very small compared with what we are accustomed to

The location was excellent

Stayed in April 2024

Staff were a bit stand-offish at check-in, and there could’ve been more plugs - the only place I could feasibly plug in the coffee machine without causing a trip hazard was the bedside table?

Great location, and the guy who sorted my cab as I was leaving was delightful

Stayed in April 2024

Small room size, not microwave in room.

Location

Stayed in April 2024

Shower was leaking (bathroom was flooded), Elevator was broken one time, no water boiler for tea, no mini bar

Well located, easy check in and out, great view from the room

Stayed in April 2024