Room was comfortable and clean BUT small for 2 adults and 2 teens.

Friendly, helpful staff, readily available to you at all times. Walkable to Times Square area.

Stayed in February 2024

For a Hilton brand hotel, it leaves a lot to be desired in several aspects but mainly due to the size of the room, the amenities (which don't exist), the poorly maintained elevators, not offering the option of breakfast which is available at the hotel but which we only stayed in knowing when arrive. However the worst was to come. On the first night we were woken up at 2:00 am by a false fire alarm, I went to the lobby, the staff only knew how to apologize, not knowing what to do and saying that the incident could happen again throughout the night, which effectively it happened. After checking, by the 5 fire engines that went to the hotel to check the alarm, we were reassured, however, the alarm eventually went off again.

Just the location that is reasonably close to Times Square.

Stayed in February 2024

No mini fridge or microwave.

Stayed in February 2024

My entire stay was ruined due a lack of sleep from listening to a false alarm all night long!! I had an early trip on. Monday.

It was central to almost everything in time square. And where I love the chocolate chip cookies they were not fresh.

Stayed in January 2024

room size

Location

Stayed in February 2024

The brown poop stains on the toilet seat

First room I was given there were brown smeared stains on the toilet seat. I had to change rooms. The second room I was in was nice and cozy

Stayed in January 2024

The bed was awful. Try to contact guest services never received a reply. The was a problem with the fire alarms and they start ringing no matter the hour.

Stayed in January 2024

The staff was very nice and the location was just excellent.

Stayed in January 2024

Air conditioning was too noisy, room quite small

Friendly staff, Comfortable bed

Stayed in January 2024

Roof top bar was closed for a party and was not allowed up.

Stayed in January 2024

How you are given NOTHING besides shampoo and conditioner... have to ask for soap, toothbrush, toothpaste lotion... Before you even go your room or you will wait a lil bit to receive your items

Close to everything good location staff was great! CITY VIEW ROOM

Stayed in January 2024

That the room didn’t have a microwave That the alarm went off and staff didn’t answer the phone to let us know what was happening. We were left to make our own decision to evacuate and or stay in the room.

I didn’t get the breakfast because it was too expensive. Not that many options.

Stayed in January 2024

The hotel had work going on in the reception area. The area was overwhelmed. Not enough staff and not enough space for customers trying to been seen at reception or to queue for the lifts.

Bathroom

Stayed in January 2024

We were supposed to have a 3pm check-in. We arrived at 3:30 and our room wasn't ready, so we waited until 4 for a room. The room had a TV, but no stations were available to watch anything. The coffee maker that was in the room had mold in the water reservoir.

The location was nice, a 20 minute walk from Grand Central Station and right in the middle of everything. The staff was really nice

Stayed in January 2024

lobby smelled like week

easy check in

Stayed in January 2024

Valet More upfront with baker pricing

Breakfast was basic Disappointed with valet.

Stayed in January 2024

Room right next to a storage, constantly noise from housekeeping.

Staff and location.

Stayed in January 2024

It’s a great value for money so nothing to complain about. Rooms were great. But the general facilities weren’t the best. To be expected though with the price

central location, very comfortable beds and pillows. Great staff. A special thank you to Alexis at the front desk!!

Stayed in January 2024

We were out almost all the time and just needed a safe hotel with good location in Manhattan to keep our things, sleep and shower, meaning that we didn’t use almost any of the services apart from the basics. The location is good, close to Times Square and you can find what you need close by on 8th or 9th Ave. Check-in and check-out were fast, the room was a bit small but clean and with all needed amenities, elevators worked well, and cleaning was okay.

Stayed in January 2024

It was convenient and close to everything

Stayed in December 2023

The rooftop bar needs a lot of TLC and would not recommend- the photos on the website are definitely not reality!

The location is amazing, lots of attractions and sights in walking distance. Very central. The staff were all very friendly - I read lots of reviews that they were not, but honestly, our experience was the total opposite. Our flight was cancelled within 24 hours of planned departure and the staff could not have been nicer and tried to help. We did not eat at the property - lots of very good food places near by.

Stayed in December 2023

Insufficient soundproofing and darkening of the room

Nice staff

Stayed in January 2024

The doors are heavy as hell to open. The elevators were a little rickety. In 1 of the elevators 1 of the rails was hanging off a little bit. The little food area was not that good. Not alot of options and kinda pricey. I did not like that we were right in front of the ice machine that was kinda annoying but convenient for us.

The staff was friendly. The overnight guy was funny and helpful. Even the men who take your bags were VERY helpful and accommodating. The cleaning lady in the morning, although she didn't appear to speak English she was pleasant and got us clean towels and wash cloths. Our room was clean both beds. The location was good. There's a 24 hour store close by. I would definitely rebook here for the price. And we booked last minute on the train ride up from Baltimore.

Stayed in January 2024

Front of the property was really crappy looking. Dumpsters were in front of the main doors the first night. Small non inviting lobby.

Location, room was clean, but there was a stain on comforter.

Stayed in January 2024

Housekeeping - the room was well cleaned but replenishment of towels and consumables needed prompting Buffett breakfast - not good. Thankfully we’d been gifted some vouchers but I’d have been unhappy if we’d have paid. However there are great coffee shops, bagels shops and more very close by!

Good central location - travelled mum and son and it was easy to get to on subway, good for all the sights

Stayed in January 2024