The room was very small considering I paid for a King room and the glazing needs updating to keep the noise out even though we were on the 24th floor.

Food was very good both for breakfast and in the roof top bar. The location is excellent for Times Square and all the theatres.

Stayed in April 2025

Was expecting breakfast to be complimentary as a Gold Hilton Honors member

Location Friendly staff

Stayed in March 2025

The housekeeping. They didn't service our room 2 days in a row.

The location near Penn Station was perfect.

Stayed in April 2025

Although the room was clean in general, there was a spot between the wardrobe and table which was not touched for years- there were toothbrushes and lots of dirt that accumulated from previous stays

Great location, had the room with the Empire state building view which was amazing. Lovely, friendly staff. Although the room was small it was very well organised and shower was great.

Stayed in March 2025

Unfortunately someone on the floor we were staying on was smoking illegal substances during our stay. We reported this to the staff and they put a note through each persons room on our floor reminding them that this is illegal, however our room absolutely stank by this point and we couldn't sleep because of it. Windows couldn't be opened as it was minus 20 degrees outside. Literally the only negative we have about our stay.

Location was incredible, view of the empire state building was amazing. So easy to get round, staff were lovely and very helpful. Room size was perfect as were the bathroom facilities.

Stayed in February 2025

The coffee

Stayed in March 2025

The room was very small and nowhere to put luggage.

Stayed in March 2025

Although the room was small it was clean, modern and functional. The shower was excellent. The hotel is in a great location, very close to 34st Penn Station and Times Square.

Stayed in March 2025

The room was a little cramped

Quiet room, despite the often rowdy residence on reception area. Great view

Stayed in March 2025

Check in was pleasant, we were warmly greeted, received freshly baked cookies (which were incredible) and directed to our room. The room itself was relatively small as most comment on, but not entirely unusual in NY and it serviced our needs perfectly. The shower was powerful and it was very clean. The cleaners came each day and made the beds, emptied the bins etc The room temperature was good. The coffee machine was used each day and was a nice addition in the room. Hotel staff were friendly, and they had left some birthday treats for my arrival which was appreciated. The rooftop bar was nice and had a great view of the city. The hotel itself was easy to find and within walking distance from Penn Station. We navigated easily from this hotel base to every typical attraction in NYC. Would happily stay again.

Stayed in March 2025

Hotel was clean, and stored luggage before and after check in.

Stayed in March 2025

I thought the property was very clean and located close to all the main attractions in New York. Only thing I thought the reception area was a little disorganized. Packages everywhere and keyboards being propped up on small boxes. Possible they were going through some renovations? Not a big deal at all just something I noticed when checking in.

Stayed in March 2025

No mini refrigerator

Location to MSG / Penn Station

Stayed in March 2025

Overall I thought the hotel looked pretty old and tired. My room was on the 6th floor and was very small and dark, facing a wall the other side so very little natural light (wasn't aware of this until the following morning when I'd already unpacked my stuff). I'm aware this is in a prime location in a busy city, so space is hard to come by, but in terms of the value for money I'd put this very low down.

The staff were all helpful and friendly. Breakfast was good quality overall with a good variety (cooked, pastries, fruit, juice).

Stayed in March 2025

Noisy road traffic all throughout the night

Stayed in March 2025

Size of Room very small lower rooms very noisy.

Beds very comfortable. Staff very helpful.

Stayed in March 2025

Room a wee bit small, but not an issue.

Excellent location, minutes from Penn Station. Great view of Empire State from our room.

Stayed in February 2025

Small room

Location

Stayed in March 2025

Room a bit small, but surely due to the location.

Staff helpful and friendly

Stayed in March 2025

I had an issue with the room and the staff immediately gave me another room solving the issue. The room clean and tide.

Stayed in March 2025

Pretty common for NYC that the room was very small. Other than that, no complaints

Great central location, nice staff and the room was clean.

Stayed in March 2025

The rooms are smaller than usual. However they are enough for a short trip.

The location is amazing, we got one of the rooms with a view to the Empire State building. The view was amazing During the day and night. The staff was very accommodating and very helpful during our stay. The bathroom was well equipped and the facility / amenities are also really good. I suggest requesting a room on a higher floor for a better view. We stayed on the 28th floor. ( See pic)

Stayed in February 2025

Only negative was the slightly misleading rooftop bar service during happy hour. We ordered 2 glasses of wine during happy hour but we didn’t specify what so obviously they poured from the “non happy hour” bottles - doubling our bill. We didn’t return there the next 3 nights!

Loved the very central location. View of ESB each morning was incredible. Breakfast excellent. Staff very friendly & helpful. Room quiet & excellent lighting

Stayed in March 2025

Room was very dark , even with all lights on. The view from the window was looking straight into an office, but then we didn't pay for a view. Room service a bit hit and miss. Tea/coffee replacements not given.

Excellent location. Within walking distance of Times Square, Empire State and Macys and close to subway to get to other must do sites. Friendly staff and clean room. Very comfortable bed and good shower. Fairly quiet considering it's location.

Stayed in March 2025