Small room. No slippers.

Room was small but still everything else was fine. It was clean and quiet. Would definitely revisit.

Stayed in December 2023

Rooms were extremely small. We need two queens for the four of us and this was one of the few NYC hotels to offer that. Most only have 1 King or 2 full. My teens should have had their own room, our bad... just trying to save a little money. Extremely tight fit. No real way to unpack my luggage. No view which is fine but added to the claustrophobia I felt. I've been on cruises with larger rooms and accomodations. Otherwise nice enough room. Had everything we needed.

Location was very convenient and staff was helpful. Close to coffee shops and plenty of casual diners and nice small restaurants and very close to convention center, shopping and times square.

Stayed in November 2023

Noise from the streets (Times Square) at all hours of the day and night (honking, emergency sirens, etc). Parking is very expensive and not directly connected to the hotel.

Location is great! Walking distance to many things, super close to the subway to access further attractions and there are so many restaurants/stores nearby. The room was very small but comfortable with all the essentials. Free, hot cookies are great!

Stayed in December 2023

Rooms were small

Location was great, Staff was amazing, had everything we needed

Stayed in December 2023

There was no hot water kettle in the room

The location, the staff was amazing. My room had the view of tge Empire state building 😍

Stayed in December 2023

Peeling wall paper

Area was perfect for getting around

Stayed in December 2023

Very tiny rooms

Excellent location, close to everything and easy access to the subway.

Stayed in December 2023

✌️

👍

Stayed in November 2023

Room was a bit smaller than expected

The hotel was located in a good location and close to subway stations. It had a really nice rooftop bar with views of the city.

Stayed in December 2023

Ear plugs are needed. Not the hotels fault, NYC is noisy and the drivers love using their horns.

Nice staff at reception, rooms were clean and hotel location was good.

Stayed in December 2023

Small lobby, slightly cramped

Location

Stayed in December 2023

Room was tiny, but at least well appointed. It would be nice if there was an ice machine on each floor.

The front desk service, particularly Fran, were exceptionally friendly and helpful. The location was very nice, close to Penn Station and a relatively short walk to Times Square and Macys. The warm chocolate chip cookies were great. The lift was also fast, so moving floors was not a hardship.

Stayed in December 2023

There are small flies in the bathroom.

Great location. Convenient.

Stayed in December 2023

Silly thing really but house keeping could have kept up with replacing the coffee in the room

Didnt have breakfast there but the location was spot on

Stayed in December 2023

For a King room, the bedroom space felt extremely tight and the decor was not quite what I expected (in the entrance hall of hotel) compared to how enhanced and sparkling the online pictures look. My booking wasn’t on the system when I arrived which was a little stressful and I had to keep asking questions instead of being reassured which was disappointing.

The location was great, and the bed was comfortable and shower / bathroom high quality.

Stayed in December 2023

The reception area is small and can get quite crowded and congested.

The location of this property is great — very close to Penn Station, Madison Square Garden, Broadway, etc. The staff are excellent — very helpful, knowledgeable and pleasant to deal with. Buffet breakfast is good. Warm delicious cookies on check-in is a nice touch!

Stayed in December 2023

Small room & very small bathroom

Clean, friendly staff. Very helpful

Stayed in December 2023

the staff was rude but I actually didn’t care much because when I stay in this kind 4 stars hotels I already know how the staff is and I travel only to enjoy the place where I go to I don’t care about people, but obviously I would have expected more gentle staff and not someone who rolled the eyes when I asked twice my room number. unfortunately this world misses of kindness.

hotel was very central (times Square)

Stayed in November 2023

Only negative was the price. But it was a trip in December so kinda pricy everywhere. Breakfast was pricy. We went out for breakfast everyday instead.

Location was perfect for a 5 day trip. Walkable to almost every attraction of our interest. Felt modern with a friendly staff.

Stayed in December 2023

The room was small which we knew but the only window was right in the corner of the room so it was quite dark for getting ready doing makeup etc. Lighting was also limited so we had to use the bathroom light and leave the door open to brighten up the room.

The location for us was great, right near the station we came in from. Close to Madison Square gardens. The beds were so comfy and great blackout at night. Shower nice and warm. Warm cookies on arrival were great.

Stayed in December 2023

The pillows were huge bricks. Very painful and terrible for my neck. We asked for different pillows and got some foam pillows. They were equally huge and not much better. Very uncomfortable. Also the thermostat was locked at 68 degrees. Our room got hot and we couldn’t lower it. This resulted in poor sleep. This will prevent me from coming back.

The location, staff and cleanliness were all excellent

Stayed in December 2023

It is bit pricey but likely because of the time of the year. The king room was a bit small and we were facing a building. At booking you have a choice on which view. Pay attention to that detail if that matters to you. You pay more for the better view.

I have stayed in many hotels. This hotel was very clean. The room and bathroom were clean with modern touches. Plenty of places to plug things in. The bathroom was also clean- no mold or yucky ceilings. Just fresh. A coffee maker in the room was convenient. The staff was friendly. I was able to leave my luggage at checkout time with until my flight departed so I could tour the city. The location isn’t far from Times Square but it’s technically not Time Square. That fact makes the rooms a little more affordable.

Stayed in December 2023

Discount on parking would be good

Roof top bar, clean bathroom Cookie on arrival nice touch

Stayed in December 2023

No toilet paper or milk for coffee machine. No extra blanket

Very good location

Stayed in December 2023

Unfortunately cannot be helped the amount of homeless people nearby... We saw past this.

Was central to everywhere.

Stayed in November 2023