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Reviews of DoubleTree Resort by Hilton Lancaster 4 stars

2400 Willow Street Pike, Lancaster, PA 17602, United States

#15 of 37 hotels in Lancaster

Guests' Choice

Review score

Based on 277 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 9 April 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Traveling for business. Staff was very friendly and helpful. Room was very comfortable and clean. Had dinner at the bistro and received the same phenomenal service. Thank you for a great experience.

    Stayed in April 2025

  • Reviewed: 7 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For booking for 6 people in the room more towels should have been placed in the room.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    10
    Good stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    N/A

    Stayed in March 2025

  • Reviewed: 30 March 2025

    10
    Perfect setting
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect. The facility is spotless and it’s beautiful!

    Stayed in March 2025

  • Reviewed: 17 March 2025

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/a

    I love the pool how clean it was and how it had a play area separate from the bigger pool

    Stayed in March 2025

  • Reviewed: 4 February 2025

    10
    Spacious spa tub in double queen room for couple with kids.
    • Business trip
    • Family with young children
    • Queen Room with Spa Bath - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were disappointed with the closed hot tub in the pool area.

    Front desk, coffee shop, and breakfast cafe staff were all friendly and professional. The mini convenient shop in the lobby next to the front desk has a great selection of premade food, snacks, drinks, swin dipaers, toiletry items, and microwave for guest use. Any item, that you might have forgotten to pack or might need on vacation, could be paid with card, cash or charged to room. The hotel had an amazing layout with elevators and exits to the parking lots conveniently located. The entire facility was clean and well maintained. The pool was warm with great hours( 8am to 10 pm), and the kids' pool area was perfect for littles to play in the shallow water with a slide and water jets throughout the area. Kis water play area had slightly cooler water, but that might have been from them fixing an issue. Our only disappointment is with the lack of hot tub in the pool area. It was permanently closed and tiled over. The room was a good layout for a family of 5 (three littles) with two queens and a spacious bathroom with a stand-alone shower and a jeted spa tub (~3' x5'). Room temperature control had a wide range (going under 60 degrees F), which was an amazing bonus along with the great water pressure for showering and high temperature water for the spa tub. Breakfast started at 6 am to 10 am, was good with made-to-order omelets, French toast, and two other options with side orders of hash browns, sausage, or bacon including other traditional continental breakfast items like cereal, hot oatmeal, fresh fruit with yogurt and, baked goods. The coffee shop and wine café are both amazing amenities for this upscale hotel with a kid friendly pool area along with a spacious spa tub room with two queens. .

    Stayed in February 2025

  • Reviewed: 31 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The AC unit in the room was very loud.

    Pool and activity area.

    Stayed in January 2025

  • Reviewed: 28 January 2025

    10
    Love it here, wish there was better discounts to visit more often
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Kiddie pool water could be warmer and snacks lessexpensive. They were more that price stamped on the chips

    Breakfast buffet, pool hours, Cleanliness, comfy bed

    Stayed in January 2025

  • Reviewed: 20 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Machine ate my daughters money but the lady at front desk gave it back without me asking. And had some mature kids making messes other than that they cab get better prices in food and better menu options.

    Liked how spacious room was and neat good accommodations,nice indoor pool/Kid water pool area great hospitality good service thank yous so much will stay again without hesitation. Thumps up

    Stayed in January 2025

  • Reviewed: 5 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pools could be warmer

    Great location and comfortable beds clean rooms great breakfast awesome pool

    Stayed in January 2025

  • Reviewed: 31 December 2024

    10
    I highly recommend this resort for families.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Info about restaurant at didn’t match what was actually there.

    Great pool and water park. Family Friendly. Quiet. Comfortable rooms

    Stayed in December 2024

  • Reviewed: 31 December 2024

    9.0
    Superb
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool area and room

    Stayed in December 2024

  • Reviewed: 16 December 2024

    9.0
    great stay. great pool
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    expensive market products and breakfast

    great pool and water park for kiddies

    Stayed in December 2024

  • Reviewed: 12 November 2024

    10
    We had a wonderful weekend with my family.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night

    everyting was perfect

    We had a wonderful weekend with my family. We were surprised to find a water entertainment area for children. Also, the walking path outside the hotel was beautiful and the view was wonderful.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Na

    Big, clean, nice decor

    Stayed in November 2024

  • Reviewed: 16 October 2024

    9.0
    It was a nice place to visit and spend with family.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    After getting to the property the price increased and breakfast wasn't included like advertised on the booking site.

    The property was beautiful and the price was fair.

    Stayed in October 2024

  • Reviewed: 5 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room faced courtyard where a huge event was being held. We were not notified beforehand.

    It was clean. Good breakfast.

    Stayed in October 2024

  • Reviewed: 27 September 2024

    8.0
    It was a great stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    For the amount I paid, breakfast should have been included.

    Really clean, staff was very helpful and provided a list of restaurants nearby which was extremely helpful. The outside/inside was beautiful and well kept.

    Stayed in August 2024

  • Reviewed: 23 September 2024

    9.0
    This hotel was in a good location for exploring Lancaster, PA.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    The hotel is updated and well kept. The staff was friendly. We were only there for one night and had no issues. It was in a good location on a beautiful golf course.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Close to many things including Starbucks and Walgreens for emergency. Fun water resort for kids toddlers arcade room. Nice restaurant

    Stayed in August 2024

  • Reviewed: 11 September 2024

    9.0
    Our stay was wonderful would use this hotel again in the future. staff very professional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Complementary breakfast at times but had no problem paying

    Breakfast was great, with assortment of breakfast items. Over server was very professional and friendly

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Stanford, his family beds were very uncomfortable.

    Nice pool area and restaurant ,bar. Just disappointed, they remove the hot tub.Don't know why stayed he a previously. That was part of the reason we booked here because the adults last time, like the hot tub.

    Stayed in August 2024

  • Reviewed: 24 August 2024

    10
    Room was great staff was great convince of room location was great.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I thought breakfast was complimentary and was charged

    The pool and splash area for kids

    Stayed in August 2024

  • Reviewed: 23 August 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paying for breakfast that wasn't worth it

    The hotel was beautiful excellent location

    Stayed in August 2024

Showing 1 – 25

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