2400 Willow Street Pike, Lancaster, PA 17602, United States
#15 of 37 hotels in Lancaster
Guests' ChoiceBased on 277 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.8
Staff
8.9
Value for money
8.2
Free WiFi
5.0
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End of dialog contentReviewed: 9 April 2025
De'
United StatesTraveling for business. Staff was very friendly and helpful. Room was very comfortable and clean. Had dinner at the bistro and received the same phenomenal service. Thank you for a great experience.
Stayed in April 2025
Reviewed: 7 April 2025
Jennifer
United StatesFor booking for 6 people in the room more towels should have been placed in the room.
Stayed in April 2025
Reviewed: 6 April 2025
J
United StatesN/A
N/A
Stayed in March 2025
Reviewed: 30 March 2025
Christa
United StatesEverything was perfect. The facility is spotless and it’s beautiful!
Stayed in March 2025
Reviewed: 17 March 2025
Pompey
United StatesN/a
I love the pool how clean it was and how it had a play area separate from the bigger pool
Stayed in March 2025
Reviewed: 4 February 2025
Nathalie
United StatesWe were disappointed with the closed hot tub in the pool area.
Front desk, coffee shop, and breakfast cafe staff were all friendly and professional. The mini convenient shop in the lobby next to the front desk has a great selection of premade food, snacks, drinks, swin dipaers, toiletry items, and microwave for guest use. Any item, that you might have forgotten to pack or might need on vacation, could be paid with card, cash or charged to room. The hotel had an amazing layout with elevators and exits to the parking lots conveniently located. The entire facility was clean and well maintained. The pool was warm with great hours( 8am to 10 pm), and the kids' pool area was perfect for littles to play in the shallow water with a slide and water jets throughout the area. Kis water play area had slightly cooler water, but that might have been from them fixing an issue. Our only disappointment is with the lack of hot tub in the pool area. It was permanently closed and tiled over. The room was a good layout for a family of 5 (three littles) with two queens and a spacious bathroom with a stand-alone shower and a jeted spa tub (~3' x5'). Room temperature control had a wide range (going under 60 degrees F), which was an amazing bonus along with the great water pressure for showering and high temperature water for the spa tub. Breakfast started at 6 am to 10 am, was good with made-to-order omelets, French toast, and two other options with side orders of hash browns, sausage, or bacon including other traditional continental breakfast items like cereal, hot oatmeal, fresh fruit with yogurt and, baked goods. The coffee shop and wine café are both amazing amenities for this upscale hotel with a kid friendly pool area along with a spacious spa tub room with two queens. .
Stayed in February 2025
Reviewed: 31 January 2025
Erica
United StatesThe AC unit in the room was very loud.
Pool and activity area.
Stayed in January 2025
Reviewed: 28 January 2025
Jacqueline
United StatesKiddie pool water could be warmer and snacks lessexpensive. They were more that price stamped on the chips
Breakfast buffet, pool hours, Cleanliness, comfy bed
Stayed in January 2025
Reviewed: 20 January 2025
Raixa
United StatesMachine ate my daughters money but the lady at front desk gave it back without me asking. And had some mature kids making messes other than that they cab get better prices in food and better menu options.
Liked how spacious room was and neat good accommodations,nice indoor pool/Kid water pool area great hospitality good service thank yous so much will stay again without hesitation. Thumps up
Stayed in January 2025
Reviewed: 5 January 2025
Devin
United StatesPools could be warmer
Great location and comfortable beds clean rooms great breakfast awesome pool
Stayed in January 2025
Reviewed: 31 December 2024
Marcia
United StatesInfo about restaurant at didn’t match what was actually there.
Great pool and water park. Family Friendly. Quiet. Comfortable rooms
Stayed in December 2024
Reviewed: 31 December 2024
Angela
United StatesPool area and room
Stayed in December 2024
Reviewed: 16 December 2024
Patrick
United Statesexpensive market products and breakfast
great pool and water park for kiddies
Stayed in December 2024
Reviewed: 12 November 2024
Tulin
United Stateseveryting was perfect
We had a wonderful weekend with my family. We were surprised to find a water entertainment area for children. Also, the walking path outside the hotel was beautiful and the view was wonderful.
Stayed in November 2024
Reviewed: 4 November 2024
Williams
United StatesNa
Big, clean, nice decor
Stayed in November 2024
Reviewed: 16 October 2024
Wratchford
United StatesAfter getting to the property the price increased and breakfast wasn't included like advertised on the booking site.
The property was beautiful and the price was fair.
Stayed in October 2024
Reviewed: 5 October 2024
Georgeine
United StatesRoom faced courtyard where a huge event was being held. We were not notified beforehand.
It was clean. Good breakfast.
Stayed in October 2024
Reviewed: 27 September 2024
Crystal
United StatesFor the amount I paid, breakfast should have been included.
Really clean, staff was very helpful and provided a list of restaurants nearby which was extremely helpful. The outside/inside was beautiful and well kept.
Stayed in August 2024
Reviewed: 23 September 2024
Gina
United StatesThe hotel is updated and well kept. The staff was friendly. We were only there for one night and had no issues. It was in a good location on a beautiful golf course.
Stayed in September 2024
Reviewed: 14 September 2024
Korkmaz
United StatesClose to many things including Starbucks and Walgreens for emergency. Fun water resort for kids toddlers arcade room. Nice restaurant
Stayed in August 2024
Reviewed: 11 September 2024
Sandra
United StatesComplementary breakfast at times but had no problem paying
Breakfast was great, with assortment of breakfast items. Over server was very professional and friendly
Stayed in September 2024
Reviewed: 10 September 2024
Canoro
United StatesStanford, his family beds were very uncomfortable.
Nice pool area and restaurant ,bar. Just disappointed, they remove the hot tub.Don't know why stayed he a previously. That was part of the reason we booked here because the adults last time, like the hot tub.
Stayed in August 2024
Reviewed: 24 August 2024
Tina
United StatesI thought breakfast was complimentary and was charged
The pool and splash area for kids
Stayed in August 2024
Reviewed: 23 August 2024
Gray
United StatesPaying for breakfast that wasn't worth it
The hotel was beautiful excellent location
Stayed in August 2024
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