Check in process- we waited to get check in till 5pm Front desk was rude. We arrived at 8am from a red eye trip we knew we cant check in yet so we had our luggages stored, morning shift front desk told us they will get our rooms ready by 3pm. We came back past 3 pm and and gold us to wait 45 min because room is not ready after an hour of waiting in crowded lobby they told us room is still not ready - eventually gave us a room at 4th floor no views and rooms and you can hear loud noise from street.

Location

Stayed in April 2025

The room was clean, and the view amazing. Bed confortable and breakfast definitely good! This hotel has been one of my best choices between all the other I've stayed in New York

Stayed in March 2025

The 3rd elevator was being repaired/updated. The morning rush was frustrating and required a bit of patience. The 2 working elevators were "staffed" and operated manually. This was to make the best of a bad situation. Again, it took some patience and time maintenance.

The staff was super nice. Our king room with city view was very comfortable and well equipped. Breakfast was good if a bit chaotic with lots of people but the staff handled it very well.

Stayed in March 2025

Rooms are very small. No where to hang a hand towel. Some Elevators were down so had to wait 10min every time I went up and down which was really annoying. One note: I only stayed in this location because it was near an event I was going to. The area itself is loud, smells like pot and has questionable characters roaming around. There are better areas to stay in.

Easy to get in and out of hotel (vs larger hotels), decent free breakfast, friendly staff.

Stayed in March 2025

Too few elevator compared to the number of guests. Have to wait forever.

Stayed in March 2025

The neighborhood is very crowded because the hotel is next to the Port Authority Terminal. One of the three elevators is not working, so there are lines on all the 40 floors. So people, prepare yourself for climbing stairs. I can imagine some gluten free options for breakfast.

They give a little bit more than other hotels (bigger room, facilities, very good breakfast bottled water).

Stayed in March 2025

Lifts

Location

Stayed in February 2025

I didn't like the breakfast. It was too simple, with too many people and too few tables. The Wi-Fi didn't work; I used my mobile data the whole time. The location was good, close to everything, but the street was dirty and a bit lonely at night.

The room was perfect for a two-night stay. It was comfortable and clean, and the view was beautiful. The staff was very kind and helpful.

Stayed in March 2025

Elevator. Waiting 20 minutes to get one.

Stayed in February 2025

Elevator and breakfast area. Breakfast area small, need to wait for 30-60 min just to get a seat.

I like room and bed. It was super comfy

Stayed in February 2025

Staff

Stayed in March 2025

Elevator!!!...elevator!!! elevator!!!...the hotel has only three elevators for almost 250 rooms and more than 500 guests and visitors...One of the elevators was completely out of work... from the other remaining two, one was partially working with malfunctions and only one was in place...As a result, you had to wait in the line, either downstairs at the lobby , or from your high floor, for 15-'20-30 minutes or more for your service...

location, staff, cleanliness, small kitchen inside, refrigerator, wifi...Subway was very close, and all famous sightseeing's were in a walking distance ....

Stayed in December 2024

Problem with one of the three elevators which I was notified about in advance of checking in.

Convenient and clean. Very good breakfast.

Stayed in March 2025

The discounted rate was only for the day and other daily rates applied for the rest of the days. That was not clarified when booking so it overshot my budget.

Location is great and next to all essentials. It is very easy to access the hotel either by private if public means

Stayed in March 2025

Elevator issues

Awesome breakfast, city views from room and roof, perfect location. Large fridge in kitchenette.

Stayed in March 2025

Check in staff was not polite as they should be. The crowd for breakfast is incredible, luckily the food is refilled all the time throughout the breakfast hours.

Size od the room and bathroom is exceptional! The bed was great and comfortable. Relax hour was a pleasant surprise, wine is great!

Stayed in March 2025

It was very crowded, and the elevators did not work properly. But they did a good job managing it the best way they could.

This would be perfect for families since they have a great kitchenette in the rooms. It feels like an apartment.

Stayed in March 2025

Lifts were not working and they didn’t provide water on a daily basis

Location is great, just a few minutes walk from Times Square

Stayed in March 2025

The breakfast was of rather poor quality. Insustrial goods. Although I have been warned in advance that one of the 3 elevators was out of order the waiting time at the 2 remaining elevators was some times horrible. Some mornings I went down by the stairs (33 floors)

Very friendly staff. Always ready to find solution and help the guests Superb location

Stayed in March 2025

Long waits for the lifts and very small inside. Very busy at breakfast time and not enough space to move around at times.

Location was Fantastic room was a great size and staff were lovely. Complimentary Happy hour was a great touch to our stay. I would book again if I return.

Stayed in March 2025

Elevators that didn’t work or were slow

Location, comfort,staff

Stayed in February 2025

The hotel has 3 elevators for 40 floors and one of them was broken so it was painfully long waits for the Elevator. Also they hold your bag only until 9pm so you need to get check in and retrieve your bag before then. Otherwise you can't get your bag.

Location was excellent.

Stayed in March 2025

One elevator out of order- as with our prior stat- and walking down 26 flights due to an excessive wait.

Room size, breakfast, friendly staff and location.

Stayed in March 2025

N/A

Location was perfect! 2 blocks from Port Authority and 4 blocks from the train station. Very close to Times Square without being in the middle of it all.

Stayed in March 2025