Beds were small (doubles, not Queen) and the covers too small for the bed. Uncomfortable for two people. Room overlooked a nasty courtyard filled with trash and a dilapidated building. Couldn't accommodate us for a higher floor.

The location was perfect. Close to Times Square where we saw a show and went to the Broadway Show. And to MSG where we saw Billy Joel and Penn Station for the train and subways. The hotel was very clean and quiet. Nicer than I expected after reading some reviews. Got a great Black Friday deal so the price was very reasonable..

Stayed in March 2023

While breakfast faculties were very good I couldn't get over the amount of rubbish created each morning. In these time of trying to reuse and recycle it was incredible that paper plates bowls cups and plastic knives and forks were being used and no effort to seperate compostble food waste from paper waste. Unbelievable in 2023.

Location was very good and room facilities were grand.

Stayed in March 2023

attitude of front desk staff

location

Stayed in March 2023

I was on the 39th floor, The view from my room was amazing, the staff were great. Perfect location, close to everything, I will definitely stay here again

Stayed in March 2023

My room wasn’t clean and one of the bed cover was broken. Microwave doesn’t work. Element staffs are not available unless it’s requested at front desk. They only clean the room every other day. There’s no phone to call the front desk.

Location was super convenient and breakfast was good.

Stayed in March 2023

bed was broken front counter was rude . never received trash bag requested stayed 3 nights with no way to depose trash .

the location and house keeping staff was friendly

Stayed in March 2023

Nothing

I like the view

Stayed in January 2023

breakfast space could be used better and more choice of foods

the room and the view was amazing! breakfast was basic but tasty and did the job in fuelling us for the day.

Stayed in March 2023

They gave us the wrong room (two beds instead of one king size) and the flush of the toitel was not working. We told them several time and it wasn't fixed. Eventually we demanded to change room and were accomodated. In the end it was ok but could have been better.

The room was big and clean and the location is excellent. Breakfast was ok.

Stayed in March 2023

At some hours, it takes a long time before the elevator arrived and sometime it is full so you need to wait longer.

The staff was really helpful when we had questions about the transport. The room was clean and we don't really hear outside sounds.

Stayed in March 2023

The card key kept malfunctioning and we had to return to the reception multiple times to reset the card key.

Simple breakfast and drinking water provided. Good location in the Times Square area.

Stayed in March 2023

The bed, it didn't fit the frame. There was a huge gap between the bed and the wall and no headboard so your pillow kept falling between the wall. If you pushed the mattress forward then the foot of the bed had a lethal corner to navigate in the middle of the night. We chose the gap at the head, less dangerous. The mattress was good though, too bad they don't fix the sizing of the base.

Wine and beer hour, complimentary every night.

Stayed in March 2023

There are only 3 elevators. Trying to go down in the morning was nuts, took us around 20 min each time to find one that was not full that we could get in.

That it has a kitchen in the room. The room itself was very comfortable and they have computer and printing services too

Stayed in January 2023

I had no tv service for almost my entire stay and the bathroom had a off and on shower drip leak that kept me up during the night. Booking customer service I notified since my booking is paid threw their service and Booking.com reached out twice to contact the Element Times front desk but no answer and I emailed the hotel twice. Marie the new Element Times manager advised me not to contact Booking.com via chat which I disagree with because it was threw Booking.com chat I got in contact with Matt who got it done and sent Daniel up to fix my tv! Unfortunately there was NO engineer the night I checked in so the engineer Daniel came two hours prior to my check out the next day so most of my entire stay I was without tv service and a phantom dripping shower leak that would spontaneously go on and off. (Wet dreams indeed!) Matt & Daniel were professionals in addressing my needs as a customer however Marie offered no compensation for the lack of a engineer coming to fix the TV and she had no clue who Daniel was which revealed to me if it wasn’t for Matt’s customer service I may have never had gotten my TV fixed! I asked Marie to please speak to Daniel and she told me she would as I was checking out. There’s no happy ending so far but I will definitely update this review if the hotel offers compensation!

I wish I had something positive to say.

Stayed in March 2023

The place where the hotel is, it’s actually in the center near Times Square. But I was a little bit afraid on the area. I was traveling alone so it was more for me. otherwise,it’s the most beautiful hotel!

It was great!!! The room, the bed, everything! It had coffee , fridge and kitchen in case you wanted to do your own meal!!! also it was clean and beautifully decorated! Oooh! almost forgot! You could enter the hotel with the card of your room, so this made me feel safe!

Stayed in March 2023

Huge disappointment. Hotel is loud, not sound-proofed as promised. I had to ask twice for a room on higher floor, to get something a little bit more quiet. The telephone didn't work, so I had to use the elevators, which during the day is a nightmare and take ages. Bathroom and rooms generally could use some renovation. But the biggest problem was stuff - rude, unhelpful - both when contacting via phone, messaging and at the check-in.

The breakfasts were fine, the happy hours in the late afternoon were pleasant surprise. Very good localisation

Stayed in March 2023

excellent location - Most delicious food - beautiful view great ambience- HEAVENLY ❤️❤️❤️

this is the best hotel we found super luxurious. friendly staff . convenient location . five star facilities . excellent breakfast buffet . room is very clean and superb view. Got upgraded Free of charge to 37th floor . Gave us early check in and late check out free of charge . the food is exceptional . quality 💯💯Beautiful view from the times Sqaure. complete kitchen with stove microwave refrigerator dishwasher cutlery crockery and everything. coffee maker . it’s truly heavenly . 💯💯💯Value for money . Truly HEAVENLY

Stayed in March 2023

OMG where to start ! Photos you see here are 20 years old , this hotel is not 2* Outdated rooms with visual damages all over the place across whole hotel Maintenance and Housekeeping staff don't speak English ! Poor B-Fast have to wait 20 minutes beside someone to get table, basic American B-Fast Will I recommend this hotel ? 100% NO

Nothing

Stayed in February 2023

clean, nice breakfast, friendly staff

Stayed in February 2023

Mattress was dirty with food crumbs

Happy hour, friendly staff, location and the price was just right.

Stayed in February 2023

the breakfast each day was honestly awful. extremely minimal, cheapest bare necessities. I would really skip breakfast here and eat out instead. my only other flaw is the elevator situation. some mornings you’ll be waiting nearly 20 mins just time get to the lobby due to the heavy back up of people queing.

really good location

Stayed in February 2023

terrible view from the window

Stayed in February 2023

nothing, it was amazing

clean, close to Times Square, amazing staff

Stayed in February 2023

Too busy, always a long wait for the elevators

Location and breakfast

Stayed in February 2023

the surroundings are a bit sketchy. lots of homeless folks, which is just sad. they are usually friendly though. the street is a bit loud and noisy, you can even hear it on the 30th floor with closed windows.

fully equipped kitchenette helped a lot, laundry room also. rooms were clean and spacious. the view was magnificent. lots of restaurants and cafes nearby. breakfast, free coffee and happy hour also saved us a lot of money :)

Stayed in February 2023