elevators take forever. room smelled like sewer no walking room

Stayed in December 2022

The floor of the room feels greasy

Stayed in December 2022

proximity to everything

Stayed in December 2022

horrible elevators- you can wait 15 minutes in morning rush hour. equipped kitchen but no dining table besides working table. door tend to stay open.

excellent location. fair breakfast included.

Stayed in December 2022

The price, very expensive at £350+ per night but this was New York all over at this time of year. Lifts were slow, its a busy building & lifts at peak times was a bit painful. Housekeeping every other day. Asked for a 35% per day deposit for room charges, but couldn't really work out why they needed it, there was no bar / additional meal service you could rack up on your room.

Included breakfast

Stayed in December 2022

The view from our room.

Stayed in December 2022

The hotel is 40 floors, but it only has 3 elevators that can carry up to 7 people each. We stayed on the 11th floor, but we had a hard time ever getting an elevator that wasn’t full to go downstairs. when trying to go upstairs there was often a line for the elevator, and it could be a 10 minute wait just to get in the elevator to go back to your room from the lobby. When not carrying suitcases, we opted to climb the 11 floors of stairs, as this was the only way to get down in the morning without waiting 20-30 min, especially during breakfast hours. Besides the elevator issues, the building seemed to have bad hot water. With the shower turned to the hottest setting, the water ranged from cool to lukewarm. Hot water is a pretty basic essential for a hotel. The window was also poorly insulated and allowed some cold wind through even when closed and locked. Also, not an issue for us, but housekeeping only comes every other day.

Good location near Times Square, easy subway access, close to theaters. Very friendly staff. Decent breakfast included in stay but get there early to get a seat. Bed was comfortable. Kitchenette is a nice perk, but we never used it.

Stayed in December 2022

long wait on lifts

very central great breakfast

Stayed in November 2022

It was difficult getting on the elevator at times.

Very convenient location.

Stayed in November 2022

hot water was intermittent rooms serviced only very 2nd day

room was comfy

Stayed in December 2022

Tatty room, bedding was really poor. 1 hot shower throughout our stay. I did report the lack of hot water twice to reception. Never had breakfast , rubbish choice, that's if there was any left, the dining area was really basic with very little space to accommodate if most of the customers were to have breakfast. The lifts had a mind of there own, going up and down missing our floor on several occasions.

The view and location was good

Stayed in November 2022

availability of the elevator the room cleaning frequency was bad

location

Stayed in December 2022

the breakfast was never there because of all the people. no room to sit. the elevator buttons didn’t always stay lit so it was a crap shoot if we go to the 20th floor

the staff

Stayed in November 2022

A bit slower elevator service.

We liked breakfast and happy hour beer and wine in the evenings.

Stayed in November 2022

the lifts were busy at peak times but nothing too bad

the room was clean and bright. there is a mini kitchen in the room with a fridge and cooking facilities. breakfast was provided every morning and a drinks reception in the evenings. the staff were all so friendly and helpful. I have stayed in a number of hotels in nyc and would highly rate my experience in the element.

Stayed in November 2022

Room was very small and in bad conditions (e.g. shower faucet was broken, furniture was old and worn out, kitchen cabinet door was broken). Room was also not clean. Have been to much better hotels in NYC for the same rate.

Location.

Stayed in November 2022

sooo expensive

So close to Times Square and pretty much everything including Jollibee. Security was good and very accommodating with my request like I was anticipating a package and they took care of it. Very clean and nice hotel. love the microwave and fridge with sink and cabinets…fees like I am in our kitchen.

Stayed in September 2022

it’s in good location

Stayed in November 2022

The rooms were small and did not have much room for luggage and such. Very good and efficient use if space though.

The location was great. Close to Times Square and the subway. If you are staying and want to cook, it has a full kitchen! Small but everything you need but the food.

Stayed in November 2022

Breakfast overcrowded. No cleaning service, even if you stay 10 days. We had to ask for new towels and to clean the room. There was aways a queu for the elevator, too many people for just a couple of them.

Location and staff.

Stayed in November 2022

The toilet dripped with water like a leaky faucet the entire stay, the toilet water also ran noisy every five minutes, had to sleep with door closed. There are no ice machines on guest floors. The elevators skipped the floor I was on several times, had to give up on them for breakfast and walked up/down stairs. The breakfast was meager, only two choices of protein (one being eggs which I’m allergic to) and surprised no waffle irons or pancakes makers available near toaster (other hotels I’ve stayed in have those for breakfast, they just leave batter in a pitcher for guests). Staff were very friendly and I would’ve loved my room more if it wasn’t for the toilet. I needed a cheaper hotel near port authority and this hotel fulfilled that. I’ve stayed in hotels far worse.

The mini kitchen and fridge w/ freezer was nice, staff were all pleasant.

Stayed in November 2022

This is not a fault of the hotel but the area has a lot of shady characters which makes walking around at night a bit uncomfortable. This may or may not be a problem for some people. The first room we got when we checked in had a leaky bathroom sink and the floor felt sticky dirty. We reported the sink issue to the hotel staff and got a room change which was a minor improvement since we at least now had a working sink but the floor in our second room also felt sticky/dirty. Fortunately we brought our own slippers so that helped. Like others have said, the elevators in the hotel are an issue. 3 elevators for a hotel with 40 floors is wholly inadequate for the level of people traffic. Several times we had to use the staircase to get down to ground floor cause we just got tired of encountering packed elevators. We didn't have mobility issues but this can be a huge issue for those people that do. The included breakfast was....adequate. Not many options. You get your requisite scrambled eggs, a protein (we got various forms of sausages when we stayed) , and a carb (we saw pancakes, waffles, and tater-tots when we stayed). Coffee was plentiful and hot with a decaf option. Several juice options. Packaged cereals. Fruits (usually bananas and apples. One day we got oranges). Choice of toast or bagels with butter/cream cheese/ jams. It can get quite crowded for breakfast so do get down early.

The location of the hotel relative to attractions/transportation/restaurants is actually quite good. The room was quite comfortable and the TV had streaming options available. Clean bedding and towels.

Stayed in November 2022

elevator... 15-20min wait time breakfast... not enough places to sit, no variation kindness... staff was just there to do their job, no vacation feeling whatsoever, not even a welcome feeling

bed, wifi, location

Stayed in November 2022

nay

location was perfect

Stayed in October 2022