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Reviews of Excel Inn & Suites

594 Warrenton Road, Fredericksburg, VA 22406, United States

#35 of 41 hotels in Fredericksburg

Guests' Choice

Review score

Based on 44 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.6

  • Location

    7.8

  • Facilities

    6.0

  • Staff

    7.0

  • Value for money

    7.0

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Showing 1 – 25

  • Reviewed: 14 April 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dirty; food remains in corners, bathroom floor had build up of dirt along the wall, sheets had stains on them. Property was a bit run down. Staff was very friendly. Would be nice if there was some sort of coffee maker in the room

    Stayed in April 2025

  • Reviewed: 5 August 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The cleanliness was the main problem. Towels and washcloths were dirty and I saw a roach coming out of the bathroom wall. You get what you pay for I guess! But as far as for me and my wife...NEVER AGAIN!!!!!!

    The strip that we were on had everything on as far as restaurants and stores.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    5.0
    Fair for the price, but aging
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Traces of mold in the bathroom

    Uncomplicated and fast check-in process

    Stayed in July 2024

  • Reviewed: 19 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The door hinge lock was not on door & crack at bottom of door that you could see the outside. The bathroom tile was dirty

    Stayed in April 2024

  • Reviewed: 1 January 2024

    6.0
    It is what it is and you know you know what it is and what it ain't.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't want to take my socks off because the one time I did my feet turned the water from the shower black.

    The staff and location. Everyone was very nice and more than accommodating and with a smile. All handsome too.

    Stayed in January 2024

  • Reviewed: 18 May 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast

    Stayed in May 2023

  • Reviewed: 3 April 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cleaning

    Location

    Stayed in April 2023

  • Reviewed: 17 April 2025

    1.0
    This hotel was not as advertised on Booking.com. It was very unsafe.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We stopped here March 29, 2025. The hotel was not as advertised. There is no lobby, simply a window with protective glass to keep the only employee safe. When my husband and I checked in and drove around the building there was homeless man picking food and garbage out of it. We saw a man with a gun. We left immediately, returned the key, never went into the room. It was very unsafe. I emailed the company right away to share our concerns and request a full refund. I received a reply that they would provide a full refund. As of April 17 I am still in discussion with Booking.com to secure my refund.

    Stayed in March 2025

  • Reviewed: 5 March 2025

    3.0
    Poor
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Very old and outdated

    Na

    Stayed in January 2025

  • Reviewed: 18 January 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I left I did not even sit down and asked for a refund I never received a phone call much less a refund

    Stayed in December 2024

  • Reviewed: 13 January 2025

    1.0
    Shit Service
    • Business trip
    • Couple
    • Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Had 2 wash rags each that looked like a jail house grease rag out of 7 days used the room. Couldn't get an itemized receipt. Couldn't get money back for checking out a day early. Didn't have a microwave . Dirty overall.

    Nothing

    Stayed in January 2025

  • Reviewed: 4 January 2025

    4.0
    NEVER again will I stay at that particular motel 👎
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I was first given a SMOKEY,STINK smelling room I'm not a smoker I NEVER book smoking EVER!!! Yes they changed my room only forgive me one where the refrigerator did not work my food went bad the only thing I asked of them if they would replace my food? That caused an argument.My food did not get replaced.The volume on the television went out for the ENTIRE night I was never able to reach anyone in the office the entire night. Manager sent someone up there after 10:00 a.m. to repair the refrigerator and also the volume on the television.Those towels and wash clothes needs to go in the TRASH! THEY ARE ONLY SUITABLE TO USE FOR RUGS.Those people will ALWAYS find a way NOT to compensate you.

    I was able to shower using my own personal towels 👍

    Stayed in January 2025

  • Reviewed: 14 December 2024

    10
    Not that happy they weren't sympathetic
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 28 nights
    • Submitted via mobile

    Wife has seizures and the staff were not understanding to her having them, she can't help it and can't move easily. They didn't care

    Was ok, not the best

    Stayed in December 2024

  • Reviewed: 7 November 2024

    1.0
    Very poor
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    How rude the staff is. They will go in your room when you aren't there. They don't have a working washer/dryer. There is always at some point in the evening when no one is working in the office. If you're black especially don't stay here because they don't like you.

    Convenient for work work commute.

    Stayed in September 2024

  • Reviewed: 6 August 2024

    1.0
    stay here if you like to be followed to your car at night by staff!!!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    how the staff member who proceeded to follow me to my car in the middle of the night accusing me of bringing a dog inside which never happened. then proceeded to accuse me again of bringing a dog inside at check out which i repeated i had no dog in any room.

    the location

    Stayed in August 2024

  • Reviewed: 30 April 2024

    4.0
    Not so hot
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was clean but we got a non smoking room and it reaked of cigs and weed

    Not much

    Stayed in April 2024

  • Reviewed: 5 February 2024

    3.0
    wasnt able to sleep, wont stay again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Door did not seal properly so could here traffic, floor was gritty, sink barely drained. No lobby, you stand outside and transact business through a window. no box spring just mattress on bed frame.

    I did not care for my stay so cant say anything I liked.

    Stayed in February 2024

  • Reviewed: 30 October 2023

    9.0
    Fantastic
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing all great

    No breakfast

    Stayed in October 2023

  • Reviewed: 24 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient location, very helpful,

    Stayed in May 2023

  • Reviewed: 28 May 2023

    8.0
    comfort
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    lights,, keep going in and out

    maybe

    Stayed in May 2023

  • Reviewed: 22 May 2023

    4.0
    Not so happy
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bug in bathroom - dead but on floor. TV didn’t work at all When we went right back down to checking to ask if they could help, they had all ready lock up and gone. No tissues in tissue holder.

    Location was great for us. No breakfast or coffee offered.

    Stayed in May 2023

  • Reviewed: 17 May 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everybody

    Nothing

    Stayed in May 2023

  • Reviewed: 11 March 2023

    3.0
    Not very happy with our stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing deluxe about the "deluxe" room. The towels are really small. The cleaning lady asked for our sheets while we were trying to pack up and leave. She came around the 9:30-10a hour and check out is 11a. There is no coffee machine in the rooms nor a hair dryer or iron as advertised. The room was small for the title "deluxe" and the price we paid. We won't be booking here again. And we come to the area once a month. We will be keeping our stays with comfort inn and suites up the road. I can pay $65 for the entire night for a much bigger room and breakfast the next morning with all the amenities they advertise.

    The bed was comfortable and the children seemed to have slept great on the sofa bed.

    Stayed in March 2023

  • Reviewed: 1 September 2022

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bugs in the bathroom, the toilet doesn't fill back up after flushing. I was afraid to use the shower of sink. Definitely should have stayed somewhere else. Not worth the money.

    The door lock was good

    Stayed in August 2022

Showing 1 – 25

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