It was very hard getting in and out of the parking garage. We couldn't unload our car very easily due to the front entrance being blocked. Some of the staff were a bit rude. No shower caps were available

The room was very clean. Some staff were pleasant.

Stayed in August 2023

WIFI not working; hotel located right above, literally on top of a 8 lanes highway!! I want my money back!

Stayed in August 2023

Very convenient, it’s very just 10 minutes away from the center of Boston City

Stayed in August 2023

Location was perfect

Stayed in August 2023

The address listed, put you on the complete other side of the turnpike. This was with Google maps and Waze. Unfortunately, at that location it was dangerous and one could easily have been hit by other cars. When I finally realized I had to go completely around the turnpike to the other side than the entrances to the garage into the hotel were not clearly marked. it made for a very aggravating part of my stay

Stayed in August 2023

Location

the behaviour of house engineers who came promptly to rectify the wifi problem front desk gentleman who was concerned to accomodate me quickly

Stayed in August 2023

Windows were filthy, staff stated that we had "deluxe" rooms with a pull out couch. WRONG! They were small, definitely not deluxe. The fact that breakfast is not included and that you had to pay for parking as well. Some of our guests complained about an odor in their room.

Location

Stayed in July 2023

The parking in the garage, was a little scared at night when we got in. I didn't notice anything unsafe tho. We celebrated our anniversary wish I got some balloons 🎈 or something in the room, would have been extra special

The location was awesome, I was on the 6th floor, we slept well. It was close to town center, atleast 20 minutes from most of the stuff we did.

Stayed in July 2023

Location. Opposite the elevator as that was all that was left even though I made the reservation in advance.

Stayed in July 2023

The price is relatively high for not being right in Boston. The breakfast is not free. The incidental charge that goes on the card is pretty dramatic (I know it gets refunded if no issues, however it’s a large hold). Parking was $15/night on top of everything, which I understand for being in Downtown, but this is a relatively quieter area.

The location was great. There was a bus line right across the street that brings you to Boston. Only about a 15-20 minute bus ride. The room itself was clean and the bar next to the lobby was very nice and very convenient.

Stayed in July 2023

They need more front desk staff every time I went up there someone was alone and trying to do too much by themselves. Invest in front desk it’s unfair to leave one person alone with the amount of people staying there.

Location was good

Stayed in July 2023

Too many bus loads - crowded breakfast, but of course this keeps customer percentages up. No Microwave in rooms, not enough drawers for clothing, no long mirror in room. For handicapped it would be nice to have the spaces out front be for them.

Convenient to Boston and Newton hospitals, employees were helpful and pleasant, reasonable parking rate, clean room, good bed.

Stayed in July 2023

Our room had a stale smell which was most unpleasant. The hotel is built over a motorway which means the noise is excessive. No laundry facilities, no safe in rooms.

The room flooded one evening and staff responded by moving us and comping us a night which was great

Stayed in June 2023

Desk staff extreme;ly helpful, went out of way to assist with Google issue that kept me missing the location and looping around from Boston to Wellesley three times. Head clerk actually got into our car and directed me. Above and beyond.

Stayed in May 2023

It was extremely noisy because of traffic on adjacent roads. Some days there was no food available in the evenings in the hotel.

The room was clean and the bed comfortable.

Stayed in May 2023

there was stains in the room that looked like blood. And there was no microwave in the room but there was one in the lobby so that’s fine

I liked that the ac worked cause a lot of places don’t have working ac. The room was beautiful , staff was so nice . It was close to everything i wanted to do. It felt very welcoming

Stayed in May 2023

very loud, you hear every noise in the hallway and on the pike . very scratchy towels

clean rooms and newly renovated

Stayed in May 2023

staff at the reception could be friendlier...

excellent standard service

Stayed in May 2023

The kindness of the staff. The big room and storage space. The kindness of the coffee available at the room and lobby. The filtered water machine.

Stayed in May 2023

nothing

nice location

Stayed in May 2023

Noisy (highway noise through the night), difficulty in controlling air flow and temp

Breakfast offerings were OK

Stayed in May 2023

noise from Highway and ventilation/heating. couldn’t sleep the first night.

helpful Staff. changed room for the second night.

Stayed in May 2023

it was so noisy. it is facing to highway and it is impossible to sleep.

it was clean and specious

Stayed in April 2023

Air conditioner extremely loud and noisy. Breakfast is overrated

reasonable fare. Good location Quiet

Stayed in April 2023

The reception staff were not very friendly/helpful/approachable. As a guest staying for 12 nights, I expected that it would be easier to talk to the staff, but unfortunately that was not the case.

Housekeeping was great

Stayed in March 2023