Reviews of Four Points by Sheraton Elkhart 3 stars
3254 Cassopolis Street, Elkhart, 46514, United States
#11 of 29 hotels in Elkhart
Guests' ChoiceReview score
Based on 95 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.6
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Facilities
8.3
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Staff
8.1
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Value for money
8.3
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Free WiFi
10.0
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Reviewed: 27 February 2025
Stacey
United States4 reviews9.0“Was quiet & peaceful - beds were very comfortable”- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
Pool closed
Clean , convenient
Stayed in January 2025
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Reviewed: 14 December 2024
Candace
United States1 review9.0Superb- • Leisure trip
- • People with friends
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
I left my Bluetooth in the room and I called and was told they couldn’t find it
The bar
Stayed in December 2024
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Reviewed: 17 November 2024
Arthur
United States8 reviews7.0“It was a decent hotel for the short stay”- • Business trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 4 nights
- • Submitted via mobile
Probably parking arrangements
Close to expressway Close to restaurants Close to stores
Stayed in November 2024
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Reviewed: 7 November 2024
Annette
United States2 reviews9.0“We had a great view at a great price, and it was very clean, fresh & comfortable.”- • Leisure trip
- • Couple
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
One unfortunate thing is that the beautiful shower could be a potential slipping hazard.
It was like brand new & in a very good location, close to restaurants. Spacious room, good value.
Stayed in October 2024
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Reviewed: 4 November 2024
Jennifer
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Traditional Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
There was no shelf in the shower to set a razor or my own toiletries. Bathroom lighting was dim unless both lights were on which included the fan
Large, comfortable room. The king size was extremely comfortable however I did notice a small, fingertip size hole in the sheet the following morning. It doesn't take away from the comfort. Hope this was an oversight & the sheet is retired.
Stayed in November 2024
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Reviewed: 5 October 2024
Ralph
United States1 review8.0Very good- • Leisure trip
- • Couple
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
The pillows were terrible.
It was a clean and comfortable place. Also very quiet.
Stayed in October 2024
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Reviewed: 3 October 2024
David
United States3 reviews8.0“Enjoyed our stay but will look elsewhere for value.”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
Price exceeded value. Nice place, however, not for the price. Very friendly staff checking us in, but took far too long.
Stayed in September 2024
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Reviewed: 7 July 2024
Hannah
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted via mobile
We stayed 3 nights and didn’t get our room made up even though we asked the housekeeper to clean our room after the second morning, we came home late and very tired and were looking forward to coming back to our clean room and it hadn’t been cleaned and towels hadn’t been changed. Bedding is terrible. Pillows are very thin and cheap.
Front desk staff were friendly and helpful. Rooms were modern and large.
Stayed in July 2024
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Reviewed: 24 June 2024
Porhatai
Thailand3 reviews1 helpful vote9.0“Great experience, comfy room and good rest”- • Leisure trip
- • Couple
- • Traditional Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
The shower box floor is super slippery. They need to change the material before having anyone fall and injure in the shower.
The check in was smooth and fast. The staff is fantastic. The breakfast is good but there is only one staff doing the kitchen and checking out people at 7-8AM. They need to put more people.
Stayed in June 2024
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Reviewed: 4 June 2024
Sarah
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Traditional Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted via mobile
Loved that there was a car, but no bar tender.
How clean, quiet, and nice for kids but equipped for adults to.
Stayed in June 2024
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Reviewed: 17 May 2024
Duane
United States1 review7.0“Plenty of opportunities to improve.”- • Business trip
- • Solo traveller
- • Traditional Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Bedding was terrible. Not a very comfortable bed.
Location was good for my business.
Stayed in May 2024
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Reviewed: 22 August 2023
Morgan
United States2 reviews1 helpful vote7.0“Meh”- • Business trip
- • Group
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
Had a lot of trouble with the Internet at nigh. When we called the front desk for assistance the young clerk was rude and abrasive and hung up on us. It would have been better if she hadn't answered the phone at all, because at least then it wouldn't have been an unpleasant end to our day.
Stayed in August 2023
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Reviewed: 5 March 2023
Joanna
United States2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Suite, 2 Queen, Sofa bed, City view
- • Stayed 1 night
- • Submitted via mobile
Nothing really that I didnt like. Well besides the snow that that we got hit with lmao
I like the bar and fireplace
Stayed in March 2023
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Reviewed: 1 December 2022
Destiny
United States1 review9.0“wonderful hotel, friendly staff 10/10”- • Leisure trip
- • Solo traveller
- • Traditional Room, Guest room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
Bryan is one of the best. he helped me out MAJOR one night while attempting to get in the building . I thank him for being alert and timely. he made me feel super safe as a solo traveler.
Stayed in November 2022
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Reviewed: 28 November 2022
Humeara
United States10 reviews8.0“Nice modern building.”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Pillows were not comfortable, but bed was. House keeping only cleaned bathroom, didn’t provide new towels or make bed. Also knocked on door at 9 in morning to do cleaning. We were still in bed. Had to tell her to come back later. If someone talked in hallway or knocked on other doors, we could hear them.
Modern facility. 24 hour gym. Close by restaurants, yet quite place. Most of the receptionist were very friendly during our 2 nights stay.
Stayed in November 2022
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Reviewed: 24 July 2022
Cathy
United States1 review9.0“It was ok”- • Leisure trip
- • Family with young children
- • Suite, 2 Queen, Sofa bed, City view
- • Stayed 1 night
- • Submitted via mobile
The price and someone ran sacked my car
Price a little high
Stayed in July 2022
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Reviewed: 14 April 2022
Terrina
United States11 reviews8.0“It was great for what we needed”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
The guest were rude. Up loud all night.
This place is very nice, clean and convenient.
Stayed in April 2022
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Reviewed: 23 March 2025
Howard
United States1 review4.0Disappointing- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted via mobile
I got screwed through booking.com on my room confirmation. I received an email with a confirmation number and i called the hotel to see if they had our confirmation from booking.com and they said they did. BUT we show up and nothing was there. We paid booking.com and then the hotel charged us again. This is how scam artist work. Didnt expect that from credible sources.
The room was nice.
Stayed in March 2025
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Reviewed: 7 March 2025
Carrie
United States3 reviews1.0Very poor- • Leisure trip
- • Solo traveller
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
Found bed bug manager did not follow up.
Stayed in February 2025
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Reviewed: 3 March 2025
John
United States1 review10“Great place to stop after a long day on the road.”- • Leisure trip
- • Group
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
This is just me nitpicking, but I wish there was a complimentary breakfast; but, to be honest, it was a really nice hotel!!!
Very well kept and the accommodations were excellent!!
Stayed in March 2025
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Reviewed: 21 February 2025
Kristy
United States19 reviews4 helpful votes10“Great hotel, bring your own pillows”- • Business trip
- • Couple
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
The pillows are thin.
Very clean, kind staff
Stayed in January 2025
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Reviewed: 10 February 2025
Diane
United States1 review4.0“Exhausting no sleep no coffee. When I come back in two weeks will stay else where.”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
The beds were horrible. I have a bad back. The beds were like mush. I had to sleep in the chair. I am so glad there was a chair in the room. Did not like the fact there was cold coffin the foyer. It was 8am. There was to be breakfast available. No coffee no breakfast.
Liked the rooms were clean
Stayed in February 2025
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Reviewed: 6 January 2025
Natasha
United States1 review1 helpful vote4.0“Just not was I was hoping for or expecting. I’m not even made just extremely disappointed.”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
I was not informed about the heat in the pool room being broken. The whole reason we came was to swim. My booking listed breakfast included on my confirmation and it was not. You had to pay separately for it. The gentleman that checked me in was very snotty and rude.
The room was very comfortable and nice. Within the location I was looking for.
Stayed in January 2025
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Reviewed: 2 January 2025
Kenny
United States1 review4.0“Got the job done, but wouldn't stay again”- • Leisure trip
- • Family with young children
- • Traditional Room, Guest room, 2 Queen
- • Stayed 1 night
- • Submitted via mobile
Hair in the shower, numerous light bulbs out in room, footprints from shoes on bathroom floor, staff that hardly spoke, freezing pool room
Convenient location, comfortable beds, good price
Stayed in December 2024
