11832 Northwest Plaza Circle, Kansas City, MO 64153, United States
#65 of 125 hotels in Kansas City
Guests' ChoiceBased on 508 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.1
Staff
8.8
Value for money
8.3
Free WiFi
7.4
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End of dialog contentReviewed: 29 August 2024
Holly
United StatesThe mattress was a little too soft, it was like sleeping in a whole.
The experience was great! The food was amazing! The room was super clean! And the staff and shuttle bus was on point! I hope I get to stay again soon!
Stayed in August 2024
Reviewed: 12 August 2024
Jennifer
United StatesVery clean and friendly staff
Stayed in August 2024
Reviewed: 11 August 2024
Hilda
UgandaChanged before check in
Stayed in August 2024
Reviewed: 25 July 2024
Curtis
United StatesNoisy air conditioners, musty smell
Adaquate
Stayed in July 2024
Reviewed: 22 July 2024
Beasley
United StatesAir conditioning was 78 degrees. A warm sleep. Did not like
Stayed in June 2024
Reviewed: 8 July 2024
John
United StatesThey picked us up at the rental car drop off and brought us back to the hotel for the night. Then dropped us off directly at airport with luggage. Saved us a lot of time and we didn’t have to carry multiple bags and golf clubs on and off bus. Great service. We will use again.
Stayed in July 2024
Reviewed: 3 July 2024
William
AustraliaI didn't get into room as computer was down . I had to pay again for another hotel. Very poor service
I wasnt allocated a room as computers were down and I had to go to another hotel. There was people sleeping on chairs and couches waiting for room
Stayed in June 2024
Reviewed: 1 July 2024
Lynne
United StatesWater dripping off the roof all night hitting the tin metal ledge, so didn't sleep one wink only reason I gave it a 6.
Everything was good except one issue
Stayed in June 2024
Reviewed: 27 June 2024
Thing
United StatesMy first night staying at the hotel my air conditioner did not work at all through the whole night.
Convenient from airport
Stayed in June 2024
Reviewed: 21 June 2024
Rhein
United StatesThe sheets and towels were dirty and the tv didn’t work.
The furniture was pretty and comfortable
Stayed in June 2024
Reviewed: 4 June 2024
Amelia
United StatesStated in previous review 🍹
Excellent, extended an additional night
Stayed in June 2024
Reviewed: 4 June 2024
Amelia
United StatesThe bar doesn’t open until 4pm
⭐️ ⭐️⭐️⭐️⭐️
Stayed in June 2024
Reviewed: 25 May 2024
Aimee
United StatesLocation and shuttle service to airport!
Stayed in May 2024
Reviewed: 9 May 2024
Randall
United StatesI gave notice 48 hours before my arrival that I did not need the second night. The facility blamed Booking.com. Booking.com blamed the facility. Lame on both sides.
Facilities were great. Breakfast was so-so. Staff was not helpful.
Stayed in May 2024
Reviewed: 29 April 2024
Shelia
United StatesThe fact that I paid a lot of money for the room and had to pay extra for breakfast. The only coffee provided for free was the little cup of coffee you made in the room.
The room was small but fairly clean. A water bottle from previous occupant was left in the room.
Stayed in April 2024
Reviewed: 25 April 2024
Null
United StatesThe lady who checked us in should of had a little more training. She couldn't find our reservation and didn't know how to look it up.
Everything and everyone.
Stayed in April 2024
Reviewed: 22 April 2024
Maritza
United StatesCharged double on deposit and payment for room
Bar
Stayed in April 2024
Reviewed: 17 April 2024
Eula
United StatesNothing
I really liked your hotel, kudos to everyone
Stayed in April 2024
Reviewed: 30 March 2024
Roxane
United StatesThe bed the mattress had seen better days.. it was very uncomfortable..
The food was great.. room was clean and bathroom had everything we needed
Stayed in March 2024
Reviewed: 18 March 2024
Dominic
United StatesBar in the hotel
Terrible I will never use booking .com again
Stayed in March 2024
Reviewed: 15 March 2024
Penny
United StatesWe got to pay for the stay but didn’t get to actually stay because the hotel had no record of our booking.com reservation. I called booking.com. The rep was able to see our confirmed reservation and called the hotel but the hotel still had no record of our reservation. This was all after several weather delays with our flight so it was already 2a.m. Even tho we had already paid for the room on booking.com we were told we would have to make a new reservation on site and pay the hotel directly. Booking.com said they would cancel our reservation and the refund would be applied in 5-7 business days. The hotel said they could not honor the booking.com price. Their base rate was $20 more than the booking.com price. Not feeling confident about the refund from booking.com we ended up sleeping in our car because we did not feel like we could pay twice for one hotel room. I then got an email stating that our refund would be processed minus hotel fees based on hotel policies. Upon reading further it appears as if we won’t get a refund because it was a nonrefundable reservation. So … I guess I’ll know in a week or so whether or not we really do get refunded for the hotel reservation since it was cancelled by them due to their system communication error. The booking went through on booking.com but not through to the hotel. We had a confirmation number with a PIN number, I showed them the booking.com app that showed our reservation. I also showed proof in my online bank account that the charge had been made. However, this was not good enough to prove we had a reservation. This is a very frustrating situation. Booking reservations through a third party site is no longer something I am going to want to do as this is the 2nd snaffoo I have had with the booking.com app.
The front desk clerk was friendly but unable to make accommodations for us unless we were willing to pay twice for our room.
Stayed in March 2024
Reviewed: 23 February 2024
Alexus
United StatesCleanliness, loud teens in the hallway , didn't feel welcoming
Nothing
Stayed in February 2024
Reviewed: 4 January 2024
Penelope
United StatesThere was no free breakfast, the food was too expensive. the bed was very lumpy. Over all I was very disappointed as I know this is a nice hotel.
I like the parking.
Stayed in December 2023
Reviewed: 1 January 2024
Eva
SwedenThe reception personal whom seemed extreemly anoyd by my need of help with the wifi. Just gave me a supportnumber to call and try to handel it myself. No one ever answered on this supportnumber. This made me take the desission to never com back to this hotell.
Clean and comfterbel beds. The hotelshuttel were free and the chaufer very social.
Stayed in December 2023
Reviewed: 31 December 2023
Patricia
United StatesAssistance with luggage to and from shuttle.
NA
Stayed in December 2023
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