The internet. We lost the connection often. The breakfast was not value for money.

Stayed in January 2025

Early checkin charge

Close to the airport

Stayed in January 2025

The water bled out of the shower onto the floor

Stayed in December 2024

The hallway carpets had a ridged texture that were very difficult to move rolling luggage over. The promised free shuttle from the airport to the hotel was terribly unreliable. It never showed up and the shuttle driver from the other nearby Sheraton graciously offered to take me to my hotel. This happened on both my flights through LA. Getting from the hotel to LAX worked fine.

The room was clean and comfortable.

Stayed in January 2025

parking fees of $55 per night is excessive and that was not disclosed at all during booking

close to the airport, and there was shuttle service

Stayed in December 2024

Air conditioner/ heater unit in 564 needs to be replaced urgently. Incredibly noisy and also rattled terribly on low or automatic setting, so we had to leave it on high all night. When it kicks in it's loud enough to wake you up. Also its placement means that the dark curtains don't close, and in fact only close over half the window, so there is no way to keep out the lights from the nearby buildings,

Quick easy check in, great comfortable bed, good beer in on site bar

Stayed in January 2025

Sofa bed was terrible

Stayed in December 2024

Old room that wasn't very clean

Room just looked run down/old. And it was not very clean

Stayed in January 2025

One of the reasons I chose the hotel was the fact that it had a restaurant. I was arriving late afternoon after a long flight from London Heathrow and needed a meal. I went to the restaurant at 6pm to read a sign saying restaurant closed this evening.

Courtesy coach was excellent as were the staff at the Check-in Desk. The bed in the room was very comfortable and despite the closeness of the airport I was not disturbed by aircraft taking off or landing

Stayed in January 2025

I didn’t have breakfast at the hotel

Stayed in January 2025

It’s an older hotel but the price also reflects this. Lack of a fridge was a pain.

Close to the airport with shuttle bus. Was really clean. Front desk staff were so friendly.

Stayed in December 2024

Shabby

Staff not well trained on shuttle schedule. It was random, not every 30 minutes as staff was telling everyone. Many people were unhappy and several may have missed flights due to bad information

Stayed in January 2025

Restaurant too expensive, some minimal direction to out room made us lost at first, people in the room the first night stayed up partying loudly and smoking all night, television on second stay was wonky due to the wnd because it is satellite TV.

Check in on second stay. Shuttle drivers were great.

Stayed in December 2024

Service and cleanliness

The price

Stayed in December 2024

Parking was so expensive!!!!

Great location, nice clean room.

Stayed in December 2024

-Beds were very uncomfortable. -Room was small -shower leaked all night and was still noticeable over the very loud traffic sounds and air-conditioning. -Pubic hair was on the lip of bathroom sink *barf -Hair on rim of shower -Outlet on desk area was completely cut out. Only 1 alarm clock to charge all devices.

Convenient location for LAX. Airport shuttle

Stayed in December 2024

Na

No breakfast was offered.

Stayed in December 2024

The room and especially the bathroom was outdated.

Room was big and spacious, location was definitely convenient.

Stayed in December 2024

I have still not received my caution money deposit refund.

Restaurant served good food despite thanksgiving weekend and skeletal staff. Pick up and drop facility was excellent

Stayed in November 2024

The $350 deposit is outrageous. They said it would be returned in two to three days. It's been 4 and still not returned. The room seemed clean and it was mostly. But upon closer inspection there was mold under the ridge of the sink and there was fungus in the shower head (I have photos). THE DOOR IS A HAZARD. IT IS SO HEAVY IT COULD EASILY BREAK A FINGER, HAND, WRIST OR TOE! BEWARE. IT REQUIRES TWO ABLE PEOPLE TO GET IN AND OUT SAFELY WITH LUGGAGE.

Free shuttle to the airport every 40 minutes or so was nice, as long as you are not in a hurry. Every 20 minutes would've been better. Also, when the shuttle arrived, it was already close to capacity. So people who'd been waiting for a while didn't make it. Fortunately we were in line in time. We were the last two and we had to stand. There were several good choices for food nearby, including The Shake Shack, yum!!! The bed was comfy.

Stayed in December 2024

Shuttle bus service was very very bad. We had to wait for over 1 hour to get on a bus. No one answered our message and other clients also tried to reach your staff by phone in vain. Can't borrow a fork for instant noodle.

Location is close to the airport

Stayed in December 2024

Don't buy any food or drink at the bar area as they charged 20 percent gratuity automatically plus an extra tax on alcohol.

Good location with free shuttle from the airport. clean and comfortable with a friendly staff.

Stayed in December 2024

Everything was really old and not clean

All property and the rooms was very old

Stayed in December 2024

Large and easily to get lost, hotel a little old.. lots of maintenance was being done, specifically the elevators.

Close to airport

Stayed in November 2024

CHECK IN WAS FASSSSTTTTT

Sheraton? More like "Shera-don't." Once a hotel staple, it now feels like a tired Holiday Inn. Sure, it's close enough to LAX that you could walk to the terminal if you're feeling adventurous, but the room? Last updated in 1997, with a bathroom that’s a puzzle to navigate. The check-in staff is fast and friendly, and the lobby's been spruced up, but the rooms are straight out of a cave. It’s fine for a quick layover, but don’t expect anything glamorous—Sheraton’s standards have definitely slipped.

Stayed in October 2024