Needs painting, carpets are extremely old and smelly, needs refurb urgently… it looks like a very bad hospital

Nothing. The property is extremely outdated.

Stayed in August 2024

No fridge, no option for larger (queen size) beds.

Convenient location with easy access to airport and rental cars

Stayed in August 2024

The shuttle service from the airport to the hotel was excellent and see less. The hotel provided all the details by email after expressing interest in the shuttle service.

Stayed in August 2024

The room bed bugs

The food

Stayed in August 2024

Just over three weeks to release the security bond is appalling. There is no excuse for this delay.

Stayed in August 2024

Four Seasons were very willing and fixed the problem right away, which we appreciated.

Four Seasons were more than happy to switch our room to a more acceptable and better room.

Stayed in August 2024

Room is a somewhat “dull” in that not a lot of light is available unless you open your window blinds, leaving everyone walking the hallway to see into room. Also could not seem to adjust temperature in room. Small tv.

Pool area is nice, beds were comfortable.

Stayed in August 2024

The picture did not match the online, The elevator had malfunction and lights were flickering off and on. price not worth room

Nothing

Stayed in August 2024

Pool bar was not open and inside Brewster bar only opened at 4pm. Bar charged a high surcharge.

Pool and room

Stayed in August 2024

Very depressing hotel

Stayed in July 2024

Room without window. Thin walls so that you can hear your neighbors. Noise from air conditioning. Noise from outside of the room Parking is extremely expensive.

Stayed in August 2024

I couldn’t check in at all. I would like a refund.

Nothing we couldn’t even check in!

Stayed in August 2024

Body wash liquid was not topped up.

Good option to spend one night in LA before travelling the next day. Free shuttle service to and from the airport was very convenient. Room was clean and quiet. Overall good value for money.

Stayed in August 2024

Welp... although this had the best price at the time for LAX hotels, I won't be staying here again. As my kids said, "This is a depressing ending to our Australia vacation." The hotel is very much in need of an update. The room felt cold, damp, and super dark -- we had a window, but only to the HALL, so there was no chance of natural light unless we wanted hotel patrons to peer in our room. At one point, I grabbed a slice of Papa John's pizza from the food truck in front of the hotel, and I sat in the lobby to eat it for an hour simply to escape the gloominess of my room. The bathroom was old and the sink was clogged. Our bed didn't have a fitted sheet on the bottom, just an ill-fitting, too-short flat sheet that kept coming untucked. My kids noticed a lack of art on the walls of our room -- not a deal-breaker, but it felt like we were "catfished" by the beautiful hotel photos online. My other issues were only one working elevator, breakfast for ~$33 per person (we skipped it), and the exorbitant security deposit. I was hit with a $350 charge at check-in (that amount was not disclosed to me, I found it on my credit card). There wasn't even a minibar, so I'm curious as to how they thought I would incur so many costs. Which reminds me, there was also no microwave or fridge in the room which I find standard in other LAX area hotels. Long story short, if you have to stay here to fit your budget, then it's a room for the night. Otherwise, if you appreciate comfort, cleanliness, privacy, and conveniences, then look elsewhere.

I liked the proximity to LAX, the convenience of the free shuttle, and both shuttle drivers were personable and lovely.

Stayed in August 2024

Dirty, stinky, disgusting, expensive parking with little to no availability, smells like piss in all areas of the property most especially the elevator and hallways, low front desk staff with long check-in lines, outdated

Location

Stayed in August 2024

This review has been hidden because it doesn't meet our guidelines.

The whole experience!

Room was dirty and dated! Staff was not friendly.

Stayed in July 2024

The tub/shower was very slippery Y band there were no rails to grab for balance. A little concerned about slipping. A bath mat would have been helpful. The food was not hot at the $25 breakfast buffet. The food was disappointing.

The room was very comfortable. Excellent bedding!

Stayed in August 2024

Cleaning

Location

Stayed in August 2024

Great overall!! Very close to the airport but didn’t hear any noise!!

Stayed in July 2024

A little out dated

Good location, large rooms, helpful staff and free shuttle to the airport

Stayed in August 2024

No air con. crazy fees.

Stayed in August 2024

Based on other reviews, I thought this was going to be a cheap budget hotel, but actually it was much cleaner and nicer than I expected.

Stayed in August 2024

I have pictures of the area. Light bulbs hanging out of fixtures. Handle on shower, half broke, drawer on dresser broke, no light switch when you come in the room, bathroom from the 1970s, small TV. bathroom light fixture, not correct light bulb. A disgrace for the Sheraton Family name. small bathroom, sit on commode and shower curtain touches your arm. I think they use this place for the homeless.

Stayed in August 2024

Clean, close to the airport, with a free shuttle bus service to & from the airport

Stayed in August 2024