The room has no desk chair. The window shade can't be fold down.

Location near airport

Stayed in July 2024

Air conditioner in room was broken and windows didn’t open - it was hot. Also found multiple hairs under pillows and on toilet seats. Ice machine on my floor did not work. Property was old and run down.

Location

Stayed in July 2024

This property is severely run down and old. The room did not have a mini fridge, which I would expect from a hotel that’s rated 3 stars. Parking, which was uncovered, was an additional $55 per night, which is the highest rate I’ve ever seen anywhere. The only window looked out into the hallway, which meant the only way to get natural light was to allow anyone walking down the hall to see into our hotel room. Also there was no bucket in our room for ice, which was tough with no fridge to keep cold water. The place just looked old and beat up and sorely in need of renovation, despite being as clean as I suppose it could be.

The staff was phenomenally helpful and friendly and the room and common spaces were decently clean. We chose this hotel for easy access to LAX, including free shuttle, and that service was courteous and punctual. Our stay included breakfast buffet, which included eggs, bacon, sausage, waffles, various toast options. The service was very good and food was adequate but definitely not worth the $29.99 per person price tag.

Stayed in July 2024

Ease of access to LAX

Stayed in July 2024

The first room we were given was an interior room with no outside window. The window was looking out into the hallway . The room was hot , and the thermostat was set at a fixed temperature. We asked for a different room and at first was told that we would have to pay extra for a room that had an adjustable thermostat. That is not acceptable. After asking to speak to the manager on duty, the desk personnel gave us a premium room.

Stayed in July 2024

I had so much trouble with the cleaning staff. My room was not ready, missing things. The next day, they did NOT clean anything. Several times, I had to hunt for amenities. On top of that, the hotel staff knocked on my door, no lie, six times in two nights. It was either early in the morning or late at night, ironically, to check and see if the room was ok.!!?!?

It was close to the airport.

Stayed in July 2024

I DO NOT like that I was Charged "$50.00" per night !! for PARKING !!!, I was surprised at this charge as I was NOT Informed parking would be An ADDITIONAL Charge !!, and when I spoke to staff all he could say was "Thats policy". What was even more frustrating, was MANAGER was sitting Next to him and NOT Once did manager get involved in conversation ??. I just paid it and didn't even bother to waste more of my time seeing that management couldn't even address the issue. I will NOT be staying there again.

The location and proximity to Sofi stadium was good. It was just 5 - 10 min from stadium. The rooms was decent and comfy. Close to airport, and restaurants. It was also close to freeway access and there was a small restaurant in hotel.

Stayed in July 2024

Getting a cart to move my stuff was several times more difficult than it should be

Bathroom tissue instead of cheap toilet paper, shower should have greater water pressure

Stayed in July 2024

Condom wrapper on the floor in the hallway and bad smells throughout halls

Staff were great

Stayed in July 2024

no complaints

great to have airport pickup/drop off

Stayed in July 2024

Dirty and needed maintenance

Shuttle service

Stayed in July 2024

Location and the staff

Hotel room wasn't what I expected.

Stayed in July 2024

Poor system for check-in for those who arrive early. We had to stand in Long lines twice. Perhaps Creed in number system so we don’t have to do this. Hallways were massively air-conditioned, but the rooms were very hot and it was difficult to sleep. I had two rooms and this was the case for both.

I like the convenient location. I also appreciated the café workers’ customer service skills.

Stayed in July 2024

Our room seems a little worn. The upholstered chair was well worn. The mattress was saggy and soft. The light to the bathroom was on a motion detector switch. It kept turning on in the night when you rolled over. The light coming on woke me up 4-5 times. The fire door in the hallway was held open by a towel. Everything seemed just a little worn or dirty. Not what I expected from a Sheraton costing approx $200/night. The parking fee of $55 was high IMO. If I had know the parking fee in advance I would have rented my car in the morning, thus saving $55.

The location was good. We didn’t try the breakfast. The staff seemed friendly and knowledgeable.

Stayed in July 2024

You had to pay for parking $55 a day. Bathroom was dirty floor sticky. Breakfast was not included $23 for Continental breakfast. It was a tacky classless environment. I expected much more from the Four Point Sheraton Hotel.

Convenient location.

Stayed in July 2024

Everything smelled a lot like cigarettes and pee

Money back please

Stayed in June 2024

The bed was comfortable.

Stayed in July 2024

Nothing

Friendly staff and very quick

Stayed in July 2024

Unfortunately the room was a huge disappointment. It was filthy. From the oily remote control to stains on the sheets: this stay provided the worst experience I had in years. Seems like one of those hotels that take advantage of people in transit who can't make a scene during the few hours they have.

The pool area seemed nice. Generally, this hotel might me a good fit for conferences as the lobby area is well set up for what probably once was a good hotel.

Stayed in July 2024

The front desk associate, D. Escamilla, helped me print out an important document. She was very helpful and courteous.

Clean facilities and efficient checkin staff.

Stayed in July 2024

The room needs fixing and updating as well as the walkways. The places needs a few repairs. Especially for a sheraton even a FOURpoints. And for the price I expected better from the upkeep. The water taps were loose, the corner of walls had come away , there were numerous walls and furnishings that were slightly damaged

Close to airport and free airport transfers every 30 mins.

Stayed in July 2024

Expensive meals

The food in general was overpriced and adding a service charge on top precludes leaving a tip for servers

Stayed in July 2024

Smelled and way too small w no refrigerator and also it looked so ghetto and not worth the price !

Not as shown online when booking

Stayed in July 2024

I don't have nothing to say about.

Should be more specific info about where we can park at the check in, the parking spots are crowded and hard to park in it.

Stayed in July 2024

AC was bad

Stayed in June 2024