Reviews of Four Points by Sheraton Midtown - Times Square 4 stars
326 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#199 of 431 hotels in New York
Guests' ChoiceReview score
Based on 1561 hotel reviews
8.2Score breakdown
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Cleanliness
8.4
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Comfort
8.5
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Location
9.1
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Facilities
8.0
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Staff
8.9
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Value for money
7.8
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Free WiFi
8.5
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Reviewed: 4 April 2025
Lorie
United States23 reviews8.0“The location was just where we wanted.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
I liked how friendly and helpful the staff was.
Stayed in April 2025
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Reviewed: 3 April 2025
Turquois
United States12 reviews2 helpful votes9.0“Affordable price, nice staff, and perfect location!”- • Leisure trip
- • Group
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
No complaints!
I liked the size of the rooms and LOVED that there were multiple full body mirrors!
Stayed in February 2025
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Reviewed: 27 March 2025
Tristan
United States3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Enjoyed my stay in NY for 3 days. Hotel was in the best location for all of my plans.
Stayed in February 2025
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Reviewed: 25 March 2025
Craig
Ireland8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
N/A
The location was great, close to a lot of things in midtown, good value for money, and staff in the hotel where very friendly and helpful
Stayed in March 2025
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Reviewed: 24 March 2025
Alex
Kenya6 reviews9.0“Convenience and comfort of Times Square”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
Staff particularly Nicole, Sebastian and the mixed race guy (can remember his name) who graciously stored our bags on the check out date. Proximity to Times Square, cleanliness.
Stayed in March 2025
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Reviewed: 18 March 2025
Kristiina
Estonia56 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 6 nights
- • Submitted via mobile
The room was extra basic
Location, breakfast
Stayed in February 2025
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Reviewed: 9 March 2025
Arnaud
France11 reviews8.0“Good value, clean, comfortable and perfectly located”- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing for this price
Clean, comfortable, perfect location Enough space in the room This is not a luxury hotel but it’s definitely convenient and good value for visiting New York
Stayed in February 2025
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Reviewed: 8 March 2025
Angela
United Kingdom3 reviews9.0“Very good place to stay, family friendly and warm staff”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Very small breakfast area
Great location, good breakfast
Stayed in March 2025
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Reviewed: 4 March 2025
Shanda
United States11 reviews1 helpful vote9.0“A convenient and well-serviced stay with friendly staff and a prime location, though the small rooms”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
While Four Points by Sheraton Midtown - Times Square offers a great location and excellent service, there are a few drawbacks to consider. The rooms are relatively small, which is common for New York City hotels but may be inconvenient for those needing more space. Additionally, its proximity to the Port Authority Bus Terminal means the surrounding area can be busy and occasionally noisy, which some guests find overwhelming. Another frequent complaint is the slow elevator service, especially during peak times, which can be frustrating. While the hotel provides essential amenities like a fitness center and dining options, some guests expected more, such as a pool or expanded dining choices. Lastly, street noise can be an issue for lower-floor rooms, making it less ideal for light sleepers. Despite these minor inconveniences, the hotel remains a good option for those seeking a convenient and well-serviced stay in Midtown Manhattan.
The staff at Four Points by Sheraton Midtown - Times Square exhibited a high level of diversity, representing a wide range of cultural and professional backgrounds. This diversity contributed to an inclusive and welcoming atmosphere, enhancing guest experiences by offering multilingual assistance and culturally informed hospitality. Additionally, the team was well-rounded, showcasing expertise in various aspects of customer service, from front desk operations and housekeeping to concierge services and dining. Their collective skills ensured efficient service, personalized guest interactions, and the ability to handle a variety of guest needs with professionalism and care. This combination of diversity and well-rounded capabilities created a dynamic and accommodating environment that left a positive impression on visitors..
Stayed in March 2025
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Reviewed: 1 March 2025
Víctor
Chile18 reviews2 helpful votes7.0“parking discount doesn’t work”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted via mobile
they should write down the parking instructions because the working at the parking lot are extremely mean and they give you a totally different version of how the “discount” (which i DID NOT get) works
the front desk really nice and tried to help me because i had a problem with the parking
Stayed in February 2025
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Reviewed: 24 February 2025
Andreia
Brazil15 reviews8.0“The hotel was confortable and the breakfast available was great.”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 13 nights
- • Submitted via mobile
The smell of the lobby and elevators was not good because of people who smoke near the entrance.
Breakfast was great, and the staff was very helpful.
Stayed in February 2025
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Reviewed: 23 February 2025
Sam
United Kingdom6 reviews7.0“Great location for onward travel from bus terminal, close to Times Square”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Tired and run down hotel and rooms
Good breakfast
Stayed in February 2025
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Reviewed: 21 February 2025
Debbie
United Kingdom10 reviews8.0“Clean and comfortable”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Price
Location
Stayed in December 2024
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Reviewed: 20 February 2025
Chatzikonstantinou
Greece2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 9 nights
- • Submitted via mobile
The hotel is very near to the time square and to the bus and subway station. It was very clean and every day the stuff changed the towels and cleaned the room. It was hot and comfortable. I would suggest it,without a shadow of a doubt! It is such a nice and warm place, which is filled with kindness!
Stayed in February 2025
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Reviewed: 16 February 2025
Deborah
United States51 reviews6 helpful votes9.0“Great price, great location, clean and modern. Perfect for stay to explore. Time Sq. right there.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
Thought I had booked a hotel with breakfast included. Apparently not. Good value for lovely breakfast $22.00
Room was affordable and very clean/modern.
Stayed in February 2025
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Reviewed: 16 February 2025
Godwin
Nigeria1 review8.0“Good experience”- • Leisure trip
- • Group
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Your inability to add additional day to me at the same price after assuring me
Promptness of your staffu
Stayed in February 2025
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Reviewed: 11 February 2025
Patrick
Ireland4 reviews8.0“Enjoyable”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Location. Food. Staff.
Stayed in January 2025
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Reviewed: 10 February 2025
Tiana
United States7 reviews8.0“Recommend four points”- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Great location with comfortable rooms. Nice and efficient staff.
Stayed in February 2025
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Reviewed: 8 February 2025
Diane
United States3 reviews9.0“The staff was very helpful. They followed up to see if I liked my room. Restaurant staff was veey friendly i would stay”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
I really found nothing to dislike.
Very convenient to Times Square. Clean and well kept.
Stayed in February 2025
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Reviewed: 7 February 2025
Katrina
Philippines22 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The breakfast food variety was decent, though it could have been improved with more options
Hotel's location was excellent, offering easy access to all the major spots in the city.
Stayed in February 2025
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Reviewed: 7 February 2025
Rosario
United Kingdom6 reviews2 helpful votes9.0“Great location and near Times Square”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
All Good
Location was great and place was clean
Stayed in January 2025
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Reviewed: 4 February 2025
Caron
United Kingdom76 reviews6 helpful votes9.0“Great hotel for family holiday in NYC”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 7 nights
- • Submitted via mobile
Excellent location Comfy beds Clean rooms Great breakfast
Stayed in December 2024
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Reviewed: 1 February 2025
Dianne
Canada5 reviews9.0“Very comfortable and close to our Broadway Shows which was great 🤩”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 6 nights
- • Submitted via mobile
Room service :)
Great location, friendly staff, comfortable bed
Stayed in January 2025
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Reviewed: 1 February 2025
Casey
New Zealand4 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Smaller room that expected
Location
Stayed in February 2025
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