Happy hour was a bit feeble, made use of it once only.

Our room had 2 double beds, shower in bath, barfridge, safe, bathroom accessories and coffee pod machine which was replenished daily. Breakfast was the same daily however, was more than enough. Location was very central, close to Times Square being between 7 & 8th Street on 40th West Street and close to takeaways. Our room had no view but we did n't go to NY to look at the view from our room! Considering 30 floors lifts were very fast and no long waits. Left luggage stored free of charge which is really a bonus as most flights leave in the evening - also check out is at 12 noon which is fabulous normally have to be out by 10. The lobby staff were brilliant -we were allowed into our rooms immediately which was a bonus - must mention Giancarlo who was very helpful many times and a special mention and thanks to KEVIN who - at very short notice had to organise a shuttle to JFK after our shuttle driver failed to arrive and we were on a tight deadline! All lobby staff have to be commended - they were helpful and always had a smile. If you would like a room with a view make sure you book early. This is not a high end hotel - but is reasonably priced and has all the necessities.

Stayed in December 2022

quite a lot of rubbish on the streets, all bagged but was a pity, not the hotels fault.

high room with city view was a high point. very comfortable beds and linen. good location opposite Port Authority Buses.

Stayed in December 2022

reception area

location

Stayed in December 2022

is the hotel considering sustainability (not washing towels everyday etc)? There was no sign of that.

location was very good, cleaning was prompt.

Stayed in December 2022

There was no restaurante the breakfast as to be paid

The staff the location the view

Stayed in December 2022

nothing

most everything

Stayed in November 2022

the hotel took extra money out of my account but when I questioned it they said it will be reimbursed. I’m still waiting for it.

clean warm great location

Stayed in December 2022

Nice location and comfortable

Stayed in December 2022

The elevator situation was frustrating at times. One was out of service and during busy times it could take up to 10 minutes to get up or down from your room

Perfect walking location in Midtown- close to Times Square. Easy subway access to get everywhere else. Breakfast was awesome with hot & cold options. The fitness center was great.

Stayed in December 2022

The area for eating breakfast was quite small, which is understandable given the hotel is quite small but it meant there was a lot of tables crammed into a small space. The breakfast was lovely, but perhaps a time booking system for breakfast would be better to stop the overcrowding.

Anton on reception was incredible. We were originally placed on a low floor and after speaking to him to see if we could be moved to a higher floor he did everything he could to sort it out for us. We were travelling for our honeymoon so the extra steps Anton did for us really made it extra special.

Stayed in November 2022

Staff were very welcoming and accommodating Room was pretty spacious for NYC & well heated

Stayed in November 2022

room lacks wash soap and shampoo

location

Stayed in November 2022

the only thing I wasn’t a fan of are the pillows. just way too soft.

the building and interior are beautiful. and it’s a great walk to Times Square!

Stayed in November 2022

Bed and pillows were very uncomfortable and the heater was too close to the bed, causing dry mouth and midnight heat flashes as it would cycle on and off

Stayed in November 2022

the location is great, but the people

Stayed in November 2022

quite dated

Great location, really clean. ideal spot to sleep and explore the city from.

Stayed in November 2022

Noisy rooms could do with soundproofing because of location. A/C not working this time of year and was very warm the first 2 days. Decor a bit dated. Area around hotel could be a little intimidating for first time visitors.

Stayed in this hotel 2 times now - Location to Times Square was excellent, subway right across the street. Water facilities on reception convenient. Free water in room a nice touch. Bed comfortable. Room space ample with plenty mirrors. Nice city view from room.

Stayed in November 2022

Nothing to say really

Location is great. Right in front of the Port Authority bus terminal. Beside many restaurants, bars, shopping, metro station and Time Square.

Stayed in November 2022

Nothing to comment on

Great check in process the Front desk staff person was so incredibly accommodating!

Stayed in November 2022

the pricing, I would rather be quoted & billed for an average price for the nights we stayed x nights.

good location

Stayed in November 2022

The location was excellent, near all the amenities and transport links in Manhattan. The staff were also courteous and great help. Despite letting us know that it may not be possible for the room to be cleaned due to staff shortages and covid restrictions, our bins were emptied, and sheets and towels were changed every day. Highly recommended for a simple stay where you plan on roaming during the day.

Stayed in November 2022

Didn't know/expect that I had to pay for whole stay when I checked in. This is not the norm and needs a rethink.

Loved being on upper floor, as requested. Fab view and no street noise.

Stayed in October 2022

Great staff. Comfortable. Bathroom a bit cramped but was still fine.

Stayed in September 2022

The only complaint was that the shower leaked and required using one of the towels on the floor to keep the water from going over the entire floor.

Location was good, close to the subway and walking distance to restaurants and attractions, many places within 1 mile. Staff was very helpful and friendly.

Stayed in October 2022

Furniture is a little dated. TV was very small. Could hear the people in the room next door laughing. Area is right by Port Authority station and smelled like weed 24/7. Some homeless people around if coming home after dark, especially with kids.

Location is great - about a 10 min walk to Times Square and tons of food options around within a 5 min walk. Room was available early when we arrived (1 hr earlier than their regular check in). Staff was friendly. Easy check-in. Room was small (but average for NYC), but lots of storage space. Washroom was clean. FYI - hotel staff will not allow food delivery up to your room so you’ll have to meet them/pick up your food at reception. We were not used to this but it is probably for the best for safety reasons.

Stayed in October 2022