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Reviews of Crowne Plaza Niagara Falls NY - Riverside by IHG 3 stars

7001 Buffalo Avenue, Niagara Falls, 14304, United States

#27 of 41 hotels in Niagara Falls

Guests' Choice

Review score

Based on 2392 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 9 March 2025

    8.0
    Hidden gem
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    I didn't like that there weren't towels at the pool. And I didn't like that I never received a voucher for breakfast and ended up having to pay for all 3 of us to eat in the morning. Was very confused about it

    The girls enjoyed the pool. We enjoyed the room as well. They loved the jetted tub and the walk in shower. The cute basket of all the essentials was a nice touch

    Stayed in March 2025

  • Reviewed: 15 February 2025

    8.0
    Despite the things we didn't like this hotel fit all of our needs
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    The Pool was open but the whole pool area is colder then the rest of the hotel, to cold to go in with it being winter time. My main dislike is the hot tub in the bathrooms for the suites do not have a fan or vent that you can turn on so the room gets extremely steamy and hot when relaxing in the hot tub which is not good for my health condition because i pass out when theres not enough air ventilation so I almost passed out. Luckily my boyfriend could hear me yelling babe from our room into the elevator to run back and help me because this hotel is also not soundproof. The shower and tub both leak water so the floor is constantly wet and cold even if you try outting a towel down but there is a drain to drain the water, just no dry warm spots to put your feet without slippers. Another big problem I had was the AC, I overheat in my sleep and it was winter time and I still couldnt get the room cold enough for me to sleep at night, I was up sweating all night so I dont think the thermostat is accurate. Lastly It's a bit father from the casino and other attractions then we thought but not to far of a drive when hoping on the 190 to get to the falls and casino etc..Almost forgot to mention the headboards bang the walls when being intimate...sorry to the guy upstairs who had no choice but to listen to us all night. I think the guy turned the TV up to block us out because the headboard kept banging. I felt bad

    We enjoyed our stay very much despite the things we didnt like it still fit our needs. The beds were super comfy, the view was amazing for this ice storm because the river was frozen which looked stunning watching ut freeze and melt, the bathrooms were spacious, great shower pressure, hot tub was relaxing, a bit tight for 2 to relax in at the same time though. There's an outdoor fireplace that we look forward to checking out the next time we stay here. The breakfast on site was delicious, pricy but delicious and since the nightly stay wasn't to bad it didn't bother us to spend the extra money for the breakfast. The staff was very friendly. We asked for a clean quiet room ahead of our arrival and they booked us with a room before we got there. This place is Pet Friendly so we know we can bring our furbaby if we decide to come back for our next stay. The yard outback by the water where the fireplace is was very spacious for you to walk your pets from what it looked like from our window..This hotel is about a 15 min drive to the casino and other attractions which was further then expected but it wasn't to bad

    Stayed in February 2025

  • Reviewed: 15 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with River View
    • Stayed 4 nights
    • Submitted via mobile

    Not much walking distance from hotel and you definitely need a car or to have tours planned.

    On the beautiful river…nice views.

    Stayed in December 2024

  • Reviewed: 2 January 2025

    7.0
    Very good
    • Leisure trip
    • Group
    • 2 Queen Standard Room City View
    • Stayed 1 night
    • Submitted via mobile

    Price

    Good views

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 1 night
    • Submitted via mobile

    The hot tube have dust and hair that mine they dont clean good and suite is to small

    The view and hot tube in room pool and recreational area my kid have fun fun

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds and Pool View
    • Stayed 1 night
    • Submitted via mobile

    Prices

    Beautiful place , great views

    Stayed in January 2025

  • Reviewed: 30 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    The mini fridge didn't get cold but the freezer part worked great. The flusher on the toilet was falling off.

    The staff was amazing. The room was comfortable. The ocean view was beautiful.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with River View
    • Stayed 2 nights
    • Submitted via mobile

    Room was clean & comfortable

    Stayed in December 2024

  • Reviewed: 12 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Pool Access
    • Stayed 1 night
    • Submitted via mobile

    It needs renovation.

    Location

    Stayed in October 2024

  • Reviewed: 30 November 2024

    8.0
    Good location, I would stay here again.
    • Leisure trip
    • Group
    • Standard Queen Room with River View
    • Stayed 1 night
    • Submitted via mobile

    I think the breakfast would have been better if it was just a buffet style instead of a served one.

    We had a room with a view of the river which was very nice. The room was a bit dated but the hotel just changed hands so maybe they will do some upgrades. Breakfast was included which I like but they needed a little more staff.

    Stayed in November 2024

  • Reviewed: 30 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed and River View
    • Stayed 3 nights
    • Submitted via mobile

    The beds were very uncomfortable and hard. The pillows were very soft. Kids running and yelling in the hallways and nothing done about that.

    we had a great view of the view. The restaurant was great!

    Stayed in October 2024

  • Reviewed: 15 October 2024

    6.0
    Overall, we were satisfied with the stay at the Hotel, was very convenient to Niagara Falls.
    • With a pet
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and River View
    • Stayed 3 nights

    Unfortunately for our pet, the ground was basically covered in goose poop, not good for walking.

    We were happy the hotel is pet friendly. Parking was ample. Room was clean.

    Stayed in October 2024

  • Reviewed: 15 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    The “heated pool” that was advertised was nowhere heated to a confortable temperature. And the room was right next to a ice machine that went off at all hours of the night

    Cleaning and general hotel staff were always very friendly. Front desk employees were very short and a little rude at check in

    Stayed in October 2024

  • Reviewed: 13 October 2024

    8.0
    It was good. Love the river even tho we had a city view
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted via mobile

    The shower area could have been cleaner

    The location was nice

    Stayed in October 2024

  • Reviewed: 8 October 2024

    6.0
    Comfortable beds but do not depend on the onsite restaurant on sight.
    • Leisure trip
    • Group
    • King Room with Mobility Accessible Walk In Shower
    • Stayed 3 nights
    • Submitted via mobile

    There is no complementary breakfast, we were told we would have fresh breakfast and would have menu items. In the morning we had what would normally be a complementary breakfast, when we asked we were told they have not had fresh breakfast for over 2 years. Paid over $15 for semi warm eggs, sausage, waffles that were hard, and awful service. We did one Dinner in the restaurant also, we were served burn pizza. Rude service in the restaurant. Nice place to stay just be prepared to do your own breakfast.

    Was nice to right along the river.

    Stayed in September 2024

  • Reviewed: 30 September 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Why would a guest pay for parking?

    Clean, the room was expected

    Stayed in September 2024

  • Reviewed: 27 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and River View
    • Stayed 2 nights
    • Submitted via mobile

    The pool was nice, but wish that the water was heated

    My family and I (my husband, myself, and our two adult daughters) were celebrating 2 birthdays. We enjoyed the view, the location, and the service.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    6.0
    It felt very dark and could need more attention to the cleaning and maintenance of the carpeting.
    • Leisure trip
    • Group
    • King Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Comfortable, park cost extra,Buffet don’t worth $,they need to make a map what you can use or not
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights
    • Submitted via mobile

    Extra charge for parking,second night waitress kick us from the deck , before that I can order anything he just assumed before ask . Breakfast is not included , how website said is available buffet don’t worth the charge for person

    The River view, first night waitress was nice and friendly when I was on the deck .

    Stayed in September 2024

  • Reviewed: 10 September 2024

    7.0
    Rolling, rolling, rolling on the river…
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and River View
    • Stayed 3 nights
    • Submitted via mobile

    Being next to the elevator, people that let the doors slam

    The pool was fantastic.. The lobby was clean and bright, with friendly staff

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    It was nice and clean and close to the falls
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Mobility Accessible Walk In Shower
    • Stayed 2 nights
    • Submitted via mobile

    Pay for parking

    Close to the falls

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    Nice stay we will return
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and River View
    • Stayed 1 night
    • Submitted via mobile

    We moved the sofa closer to the TV to watch a movie. In doing so we noticed debris and food under the couch as if it hadn't been swept under in a very long time. My Reservation said my parking was included with the total payment. I even showed the receptionist my order saying so, but I was told it's not and that's just how it was worded.

    The Jacuzzi and walk in shower was really nice. We also had a river view which was amazing. The room also had a nice little kitchenette.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    7.0
    It was good and convenient
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of noise, there were many kids from tournaments or summer camp and were yelling at night, and the cleaning was not the best

    Price, location

    Stayed in August 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights
    • Submitted via mobile

    The room was close to the elevators so my dog heard everyone

    I like a view. The place is quiet and clean. Not crowded.

    Stayed in August 2024

Showing 1 – 25

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