I had to reschedule my stay (dates) because a snow storm prevented travel (major roads and bridges were closed for days), and I had to pay more. I wouldn't have minded except that I didn't get the room I originally booked, it didn't face the Gulf. Instead it faced the Margaritaville and Paradise Pier next door. I wasn't happy that I paid more money for a room (view) I didn't select. Although, at least I didn't lose my entire reservation. I also did not know or like that I had to park in and walk through a garage to get into the hotel. I was counting on valet, but the service was unavailable. I also had to walk through a casino to get to the front desk. Not a bad stay, not my favorite stay.

The location of the hotel relative to the water. The beds were comfortable. The bathroom was nice, plenty of hot water.

Stayed in February 2024

No fridge, no microwave. The bed was very uncomfortable, the floor was very sticky and dirty, there were no bags in trash cans, and the room was extremely hot even after adjusting the thermostat. I was very disappointed with everything about the room, considering what we paid for it. Plus, being a deluxe king room. It was a small room. There is no vent in the bathroom. We've stayed there before and it was just a regular room with a queen bed and it had a fridge, microwave and a balcony. The lady who checked us in was very rude and disrespectful. I usually don't give bad reviews, but I was very pissed about room. Guess we should have stayed at Harrah's.

It had a fantastic view. The bed was nice and big. The TV was a nice size.

Stayed in February 2024

Nothing to complain about.

Loved the location!

Stayed in January 2024

Tub and was woken up by the next room TV I could hear thru walls at 5:30 a.m.

Clean, updated but would have preferred a shower instead of a tub.

Stayed in February 2024

In the bathroom, the toilet , in my opinion is way too close to the walls because the toilet paper holder was rights directly in front of me and it also made it difficult to wipe after a number 2 and the ceiling fan has no speed adjustment nor did we find a way to turn it off if we wanted

I liked the view of the water from my room and the fact we were so close to the beach area. The hotel staff were great we had apparently booked a room we actually didn't want and theyvgot us one my wife really liked instead

Stayed in February 2024

Restroom not too clean

Nice location and view. The food was tasty

Stayed in February 2024

Nothing

The location

Stayed in February 2024

There was mold in the shower that could be easily cleaned, but wasn’t. Really distracted from the overall experience.

The price.

Stayed in January 2024

I had to go buy a corkscrew from the gift shop for our wine. Was told there was not one on property to be able to use.

Loved the jacuzzi and the spacious room. It was nice and clean.

Stayed in January 2024

No refrigerator in the room and not enough coffee with condiments

The convenience of being close to my business on the Coast love being close to the elevator.

Stayed in January 2024

The only negative was there was a huge clump of hair on the shower drain I had to remove and the shower didnt seem cleaned.

The bed was super comfortable. The hotel itself was really nice! It had everything that we needed and then some! Our room was super spacious!

Stayed in January 2024

That they really didn’t get you drinks like they say and we had to ask for towels the second day

How it’s is open 24 hrs

Stayed in January 2024

Whole place smelled of smoke bad, from the time you get off the elevators!

Good location to restaurants and shopping!

Stayed in January 2024

casino

room

Stayed in December 2023

There was bloodstains on the lampshade.

The jacuzzi tub next to the bed was amazing

Stayed in January 2024

the hair dryer in our room was filthy and my hand was very sticky after using it and one if the pillow cases had blood on so not sure if it was srained or if it wasn't changed

Stayed in January 2024

Employees can be a lil more professional. Do your job don't showcase your disdain for your job.

If you don't want to leave during your stay you don't have too. Plenty of amenities.

Stayed in January 2024

Loud rude guest

Decor

Stayed in January 2024

The restaurants were disappointing. Overpriced. In cafe, had to send eggs back twice. Oriental food tasty but room temperature. Seafood restaurant slow, cold and damp. Smoke in casino.

Room was clean and comfortable. Priceline saved me about 30 percent.

Stayed in January 2024

Room needs more cleaning done. No garbage bags was there

Atmosphere and customer service personalities

Stayed in January 2024

The thin walls. I was woken up by the people next door talking on the phone at 5am

The room was perfect

Stayed in January 2024

The bed was very uncomfortable. Didn’t like smelling of cigarettes just from walking to room from parking garage. Yuck!

Nice clean room.

Stayed in January 2024

The smoke but that’s life in a casino

We liked our luxury king bed !the bartender at Morton’s is great . He remembered us from our last visit . Good great . Slots were cold . Never seem to win !

Stayed in January 2024

Long walk with luggage from car to room

Location

Stayed in January 2024

Smoky in the casino

Room with balcony

Stayed in October 2023